Consumer Reviews of Rheem heat pumps
Read more about Rheem heat pumps
Reviews by Series
- 13PJL (16 reviews)
- Classic (18 reviews)
- JAZ (2 reviews)
- JEC (2 reviews)
- RPNL-JEZ Prestige (1 review)
- RPQL-JEZ (6 reviews)
- RPWC (1 review)
- RQNL / Classic (2 reviews)
Date created: 2013-01-17 Name: Mike MATLOCK
Location: Tucson AZ
"3.5 ton heat pump"
The 1st day tucson applance/tuc heating and cooling in tucson installed it the condensor fan didnt work. They replaced that and now this unit cools great. No complaints. But trying to get heat is a whole other ball game. It will not heat! One technician blames the other for improper wiring, etc. It may throw out some good heat for 5 or 10 mins. Then it blows cold. Will run all day and night with a luke warm temperature. If it's on there should be some heat produced! I purchaced this unit in 2008. The company I purchaced this unit from seems to be under staffed so now we play waiting games. Thank god we have a fireplace, so we're not totally cold in our house! Seriousiy thinking of going to a gas pack. Will never buy a rheem heat pump again.
Date created: 2012-10-05 Name: C Evans
Location: Raytown Mo.
I have been installing Rheem and York units for 28 years and have had almost no problems with either. I repair and have installed all brands. These two are the most reliable. The problem is with a lot of contractors will install a name brand unit with a aftermarket coil, much cheaper and not as good.they also don't all use nitrogen when welding the units up that starts the unit off with contamination already in the system.and some contractors don't bother pulling a vacume on the system to get the moisture out. I have less than 1 leak per 500 installs.also most of the complaint are with the newer r410a units that run at twice the preasure and blow the neoprene o ring in the a coil Rheem does not have this problem because their valves are welded in.Rheem is number 24 out of about 60 brands on this list and if you read the reviews of those better than 24 usually it is because it is a brand you have never heard of that 1 person wrote a review that gave it a 100% satisfaction rating.rheem is above carrier rated 25 lennox rated 45 and trane rated #30
Date created: 2012-08-11 Name: kenneyV.
Location: Tempe, AZ.
"So far so good"
Had my heatpump for over 15 years now and runs good have had problems with the capacitors for the fan and compressor failing but in arizona heat that's almost to be expected. Got new capacitors changed them both myself. This is something that should be done every few years because of the heat. Also changed the contractor at the same time because it also does not last for ever. A person can save big bucks doing this themselves, just have to remember to remove the power first. I get a check up in early spring and has held a charge since day one. it's getting up there in age and will replace it with a more efficient unit when I get the money. Not sure I'll go with a Rheem again but with the success I've had with this unit I just might. Sorry to read about so many people having problems with their systems, maybe they should find a new service person.
Date created: 2012-07-30 Name: sd NC
Location: North Carolina
We replaced our old ac heat pump with a new Rheem installed 4 years ago- It has quit working 5 times in the 4 years. Today we had the capacitor replaced. Our old unit worked 20 years and only started giving us trouble after it worked 19 years! (Not a Rheem). When this rheem unit is replaced, it will not be with another rheem! I wouldn't have another Rheem if it were free. Costs too much to keep fixing it.
Date created: 2012-07-12 Name: Mike
I built a new house, 3 years ago, placed 4 heat pumps, all have been worked on....AT Least every 4 months!!!! These units...and thus rheem...is a pile of crap. do not buy!! In fact....even if given to for free...do not accept!!
Date created: 2012-06-03 Name: C. Edward
Location: South Carolina
"At this rate, it's gonn'a break me!"
2.5 Year old home/unit. 3.5 ton unit. Thermal expansion valve shot in less than three years. Tech showed me the screen in the valve after he removed it. Full of debris that looked like metal filings. When he took the fan housing off to access the valve, the conduit from the fan to the unit housing was ripped and the wires were chafed (sp?) severly as they entered the control panel area. The conduit had been jammed into the unit at the factory as it entered the housing. 2.5 year old unit and I had to shell out over $200 for labor and gas replacement. The valve was covered under warranty. The thing is practically brand new! It's also extremely noisy. Do not place a new Rheem 3.5 ton unit anywhere near a sleeping area. The reversing valve will keep you awake all night.
Date created: 2012-05-06 Name: MARGARET MCGOWAN
Location: Martin, TN
Years owned: 7
"NEVER BUY RHEEM"
Had this unit put in 6-03-05, in 08 had to replace the compressor, liquid lines and replace refrigerant and now 4/05/12 the unit wouldn't run when turned on. All the refrigerant had run out. I had a broken equalizer line broke at braze joint, of course had to have the refrigerant replaced...having this work done isn't cheap, I have learned my lesson and should have done my home work first...so please don't make my mistake...don't buy a Rheem, they are garbage.
Date created: 2012-02-29 Name: Crystal
We had out 2 1/2 ton rheem installed (inside and outside unit) in January 2010. We have had nothing but problems since. We live in Virginia and out heat pump has run constantly since installed. Our electric bills never went down even after installation of new unit. The unit is extremely loud and is outside our bedroom. I can hear from end of driveway on some days. The unit is now 2 years and 1 month old and we hired a new contractor to come out last week because our bills are $289 for 31 days. Come to find out the motor has oil all over it which I am told will only last about another year, and today they tell me that either my compressor or compasitor are bad and that the heat is running constantly on emergency heat. I am told that parts are covered but not the labor which could run $1,000! wth. We even got the opinion from separate contractor than one whom installed to be sure it was the product and not installation problem. These products are terrible. Now I am out the $4k I paid exactly 2 years ago, have had bills from $289-$800 for a 1100sq ft home with 2 adults and 1 kid....and now I am not covered for labor on a part that should have lasted 10 years but only last 2years or less..because I have been having this problem since day 1!
Date created: 2012-01-14 Name: scott mullins
Years owned: 6
I had two of these heat pumps installed and have had problems with both. Most have been due to bad installation (sloppy wiring) not the units themselves. We did have a leak in one unit which the warranty covered the parts but not the refrigerant which was $350.00. They are louder then other heat pumps we have owned and register temp is low (high 70s) at 35 degrees outside. I would try a different brand before purchasing Rheem.
Date created: 2011-12-02 Location: West Chester, PA
"Very pleased! Great heat pump"
Ive owned this heat pump for years now. It's very reliable, and hasn't caused any problems. The only problem is that it makes a little noise when it works. It's not very noticeable though. I would definitely recommend this brand to anyone.
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