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Rheem Prestige Heat Pump


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Read more about Rheem Heat Pumps

Overview of the Prestige

The Rheem Prestige heat pump refers to two series of heat pumps currently manufactured by Rheem. One series is the two-stage communicating motor heat pumps, or RPEL-JEC models. The other series includes the single and two-stage models RPNL-, RPQL-, and RPRL-JEZ.

The Prestige communicating motor heat pumps offer serial communication if installed with specific air handlers and a specific thermostat. This allows the unit to configure automatically and provide a higher level of comfort. The RPEL models also allow the heat pump to be wired to an existing thermostat. The communication aspect seems to be the only major difference in the two series.

Both series of the Rheem Prestige heat pumps can achieve a SEER of up to seventeen. All of the Prestige heat pumps utilize refrigerants with no CFC's or HCFC's to harm the environment.

Consumer Reviews of the Rheem Prestige

Popularity:
#7  of 13 Rheem Heat Pumps
3 of 5 stars 12 reviews

  • Very Satisfied
    5
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    7

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Date created: 2014-12-09 Name: Buzz B
Location: Blacksburg, VA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Very unsatisfied"
Echoing many of the comments below, we are very disappointed in the Rheem heat pump we installed in 2010. We've had problems from year one. We had to replace the expansion valve the first winter. Now we need a new evaporator coil. The part is still covered, but Freon and the labor and service call (total $600) are not. For such a major home investment, a heat pump should not require major repairs this early in its life cycle.


Date created: 2014-09-06 Name: K. Martin
Location: Portland, OR

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Really, really disappointed"
We spent $15,000 just 4 years ago having our heat pump installed. Living in Portland, Oregon, we rarely need the AC but the compressor went out about 2 weeks ago. We found out that the compressor itself was covered under warranty, which we would expect. However, we still had to pay $1050 in labor! I have tried to contact Rheem but there are no numbers listed and the online contact form cannot be submitted - it never goes! Super disappointed in this product and would not recommend it - look elsewhere.


Date created: 2014-04-06 Name: PHILIP J MAGLIONICO
Location: KISSIMMEE, FLORIDA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"A COMPANY WHO COULD CARE LESS"
The only positive note regarding this unit is our electric bills have gone down. Other than that it is junk ( I realize this review needs to be professional ) so I'll be careful of my vocabulary. We had it installed three years ago last december. It ran ok for about 3 months then the snowball effect began. Several calls while under warranty including a txp or txv component, several leak calls with the last one estimated at $1200.00. as I write this review we are living without the unit working over the past two days. It will be several more days until a new heat pump is installed. Living in florida without air has made me an unhappy camper. Well not only is the product deficient, so is their customer service people. I e-mailed a complete letter listing our problems and asked rheem to at least send one of their techs to troubleshoot the unit. Do you think they would have responded? H**l no. They couldn't care less. So I have arrived at the point so many other customers have reached, we will be buying a new unit of another brand asap!!!. Rheem can go to you know where as far as we are concerned, and they can take the + 4000.00 with them.


Date created: 2013-12-12 Name: Witheld

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Stay far away from Rheem"
We had a Rheem heat pump installed in late 2010. The unit will not go 6 months without needing costly repairs. The latest repair is for a leaking evaporator coil. The warranty for the unit only covers parts (they do not consider the $350 worth of refrigerant a part). I have called Rheem and they will not stand behind their product. Considering the very high repair costs of a Rheem I would not recommend a Rheem product to anyone.


Date created: 2012-07-01 Name: ali jahani
Location: gilbert,az

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Rheem prestige uni"
We bought 2 units, they have some sort of problems from the day one, we have been without heating for 4 days in winter, without cooling in june and july of arizona


Date created: 2012-06-14 Name: Wichita Place
Location: Orlando, FL

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Rheem 'Prestige' 3 ton heat pump is garbage!"
Had a 16 seer 3 ton prestige unit and blower installed in June 2009. March 2012 txv valve goes out and costs $420 to replace. Now the coils have 2 leaks...the repair guys say 'don't worry it's covered under warranty' but the $450 to do the work isn't. It worked fine for 2 years 9 months. What a piece of junk!! Installed a Carrier at the rental same year 1 month earlier...no issues. Rheem should be ashamed of their product(s) and change their business objectives to 'expensive anchors'. I will never buy their products again!


Date created: 2011-11-16 Name: M.D.
Location: San Antonio , TX
Years owned: 13

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Excellent Unit"
Rheem RPNL-042JEZ is a very good unit. Small leak after 12 years in coil, but fixed. Getting a little noisy with time, but will replace with another more efficient rheem for the same amount of money!!


Date created: 2011-04-16 Name: HappyCamper
Years owned: 1

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Very Satisfied"
My review below, from "HappyCamper", should note VERY SATISFIED.


Date created: 2011-04-15 Name: HappyCamper
Location: Midwest
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Exceptional product, great service"
Replaced dead builder grade A/C unit in 11 year old two story, 3000 sq foot home (old, single unit was pushed to the limit in summer) Got 4 competitive bids (Trane, Carrier, Goodman, Rheem), installed Rheem RPQL048JEZ Heat Pump and matched it with a new RGRM10EZAJS high efficiency (95%) furnace. Specifically requested new Rheem A coil (instead of Aspen, or off brand) allowing us to take advantage of Rheem's extended 10 year replacement warranty for all components (no extra cost - it pays to read the fine print). Federal Tax rebate ($1500) and local Heat Pump incentive ($600) saved us lots of money. Couldn't be happier. Flawless performance so far. Dramatically lower heating and cooling costs, quiet operation, better "conditioned" air (AprilAire whole house humidifier). Impressive air flow! Bedroom on the 2nd floor with lot's of windows facing west (afternoon summer sun) was a real challenge to cool with old unit. The Rheem can actually chill the room on a 100 degree day. Only hiccup was a buggy new Honeywell Thermostat, but the local installer replaced at no charge.


Date created: 2011-01-11 Name: P Myrko
Location: Newcastle, Ok.

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"40% Savings"
Purchased Rheem Prestige Series heat pump two years and very satisfied. Cools and heats great, keeps house at constant temperature. My winter and summer electric bill is 40% lower and I keep the house cooler in the summer and warmer in the winter than the old unit. Highly recommend.


Date created: 2010-06-05 Name: Dan Woll
Years owned: 1

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Ok so far"
Just had a new Prestige 3 ton unit with variable speed air handler and touch thermostat. The air handler makes a lil noise when it's on high speed, but our old system was silent. Our old system also was very clogged, which made the air flow very slow. This system has about triple the air flow(old system Lennox). The air is ice cold (52 degrees) and we can get the air down to 65 if we want. The heat pump is almost silent---waaaay quieter than our Lennox. It seems to handle our air effortlessly. I will update this when heating season comes.


Date created: 2010-04-16 Name: Erin West
Years owned: 1

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Great System"
I see all these negative reviews, and I just can't help but wonder. 99% of the time when there is a problem with your HVAC system, it is Contractor error. Being in the business a few years back, I can safely tell you that it's not the equipment, but the installer. These units are fired up and quality tested at the plant before they are even boxed up. These issues that everybody talks about are caused by not pulling a proper vacuum (300 microns or less), no driers, undersized indoor coils, oversized outdoor systems. Contactors, relays, and other small parts will fail all the time no matter what name is stamped on the unit. These items have a limited life, and they are not manufactured by HVAC equipment mfgs anyway. Alright off my soap box. I had a new Rheem 18 Seer Prestige system put in last summer and it has been nothing short of amazing compared to the Trane that it replaced. It's super quiet and I haven't had any problems whatsoever with it. Just to let you know it's a new design(No contactors, or relays to burn out) So yeah, I would recommend it, but I want to stress the importance of finding a reputable dealer to install it. I used a Rheem Team Guy I found at the Rheem website and I would highly recommend them. Hanks Service was their name.


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Other Prestige Reviews

A reviewer on wetheadmedia.com writes favorably about Rheem Prestige heat pumps. The writer praises Rheem for customer service and the on-board diagnostic system as very valuable for customers.

Hvac-talk.com published a post with a customer asking for expert opinions on whether to purchase a Trane heat pump system or the Rheem Prestige heat pump system. The contractors were divided, with some preferring each brand. One pointed out that if you have a trusted installer, go with the brand that he recommends.

A similar question was posed on gardenweb.com regarding two quotes on the Rheem Prestige heat pump versus the Trane, in a cooler climate in the northwestern United States. Two respondents chose the Rheem Prestige due to better performance statistics.

Rheem Prestige Model Numbers

The Prestige is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
RPQL-018JEZ 15.5 / 9.5 0
RPQL-024JEZ 15 / 9 0
RPQL-030JEZ 15.5 / 9 0
RPQL-036JEZ 15.5 / 10 0
RPQL-042JEZ 15.5 / 9.5 0
RPQL-048JEZ 15 / 9 0
RPQL-060JEZ 14.5 / 9.5 0
RPRL-024JEC 17 / 9.1 0
RPRL-024JEZ 17 / 9.5 0
RPRL-036JEC 16.5 / 9.4 0
RPRL-036JEZ 16.5 / 8.7 0
RPRL-048JEC 16 / 9.1 0
RPRL-060JEC 15.5 / 9.2 0

Prestige Warranty

The Rheem Prestige two-stage communicating motor heat pump offers the following warranty:

  • Ten year conditional unit replacement
  • Ten year parts warranty when registered and installed with a Rheem air handler or Rheem gas furnace.

The Prestige single-stage and two-stage heat pumps carry the same warranty. Customers may register online for warranty coverage.

 
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