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Rheem Classic Heat Pump

#6 of 13 Rheem Heat Pumps

Updated: Oct 10, 2016

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Read more about Rheem Heat Pumps

Overview of the Classic

The Rheem Classic series of heat pumps are single-stage heat pumps. The RPNL-JAZ units have a SEER of 13, while the RPQL units have a SEER of up to 15.5. Both are suitable for residential and light commercial applications. The Classic series heat pumps use a now-standard refrigerant that contains no chlorofluorocarbons (CFC's) or hydro chlorofluorocarbons (HCFC's), which can sometimes leak and harm the environment.

The cabinet of the Rheem Classic series is made of galvanized steel and has been salt spray tested to ensure durability. The equipment is designed with a low profile and discharges air from the top. The top of the cabinet is stainless steel and can be removed for service.

Consumer Reviews of the Rheem Classic

  • Very Satisfied
    6
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    11

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Date created: 2016-10-10 Name: Carolyn Stephens
Location: Phoenix, AZ

Satisfaction Rating:

1 of 5 stars

Review:
"Rheem does not stand by its product."
Put in air conditioner/furnace in 2010. In March 2016 had to spend $990 for labor and again in 2016 October was told it was going to cost another $900. Rheem does not stand by its product. They are hard to get ahold of. The customer service number is 479-648-4900 and they just go around in circles saying the warranty only pays for parts and the repairmen are just independent contractors. I will never buy another Rheem product.


Date created: 2016-04-12 Name: T. Steiner
Location: Madison, AL

Satisfaction Rating:

1 of 5 stars

Review:
"Buyer beware"
We had two Classic series # RPNL-049JAZ and RQRM-P1036JK heat pump units installed with our new home on July 04, 2011. Since that time, both units have repeatedly failed due to issues associated with the compressor, fan motor, leaky tubing, bad control boards, and the like. Although Rheem provided some of the parts associated with these repairs, each time we paid for labor and the $500 worth of Freon necessary to get the units running. Good luck getting a Rheem service representative either over the phone or at the site to stand by their product. We are on a first name basis with the service technician and I shudder each time we move the thermostat a couple of degrees fearing the units will fail again. Stay far away from Rheem HVAC units as you are better off with a couple of fans.


Date created: 2016-01-04 Location: Edenton, NC

Satisfaction Rating:

5 of 5 stars

Review:
"Highly recommended heat pump and why!"
We have a 3 bedroom, 2 bathroom, full kitchen, dining room, sitting room, and entertainment room. We upgraded our heating system from kerosene to central heat. The heat pump that we chose has proven to be an excellent choice. The Rheem Classic heat pump has precise temperature accuracy. We have had the system for two winters now and with each year there were no issues, and I expect the same this winter as well. We have not had to make any repairs and it has never malfunctioned in any way. I would recommend it to anyone who is looking for a durable, trustworthy heat pump to keep their family and themselves warm in the most bitter cold and any inclement weather. It is energy efficient as well, which is good news for your budget. What I like most about it is that it warms the house equally and efficiently and does so quietly and without putting a strain on our finances. I have no complaints so far. I have already recommended to family and friends. Here is my chance to inform others of this quality product.


Date created: 2015-10-08 Name: Charles Winston
Location: Charlotte, NC

Satisfaction Rating:

5 of 5 stars

Review:
"My unit works great"
I had 2 systems put in and they work great! My HVAC man told me that the operation of a heat pump depended more on the man who installed it rather than the brand and model selected. I let my AC man design my duct work and install my 2 systems and I could not be more pleased with the way they work. He was right. The skill of your air conditioning man is more important than the brand or model. A poorly installed model will cause any brand to fail.


Date created: 2015-05-18 Name: RK
Location: Florida

Satisfaction Rating:

4 of 5 stars

Review:
"Works good"
I have had the Rheem 10 SEER, 2.5 ton heat pump for 12 years. I have had to replace the fan motor after 8 years and odd parts several weeks ago. The unit has never leaked Freon. I am thinking about replacing this unit with a more efficient 14 SEER Rheem.


Date created: 2015-03-30 Name: Jake
Location: Indiana

Satisfaction Rating:

5 of 5 stars

Review:
"Real review"
I have sold over a million dollars worth of Rheem products in the last two years. In two years of hundreds of units, we have had 15 warranty claims. 6 of them were due to installation errors by contractors who just should not be in this business. An example: a contractor installs two 5 ton heat pumps. Amazingly, they both failed two days apart. The real problem was an incorrectly mounted expansion valve, overcharged. While on site with hands-on supervision, both units were repaired (again installed wrong). Both units are quiet as a mouse when running now for a year with no issues. The key is the installation.... The only know issue was last year there was a TSB put out for bad defrost sensors. The old sensors were hit or miss with problems. The problem is that the sensor would not read the correct line temperature. So it caused the unit to go haywire either trying to defrost or run the ac, and all at the same time bringing on the backup heat. It's a simple fix. The unit should never be noisy while running or in defrost. We sold one unit and the compressor was DOA. Guess what? We gave the contractor a new unit and covered the labor costs. The end user was mad but no additional costs were incurred by the customer. So these people that say Rheem does not stand behind their units, I'm sorry, it's BS. I got out of the field long ago. I've got customers running 20-plus year old equipment and it's still going. Lastly, this is important! Rheem Value line of heat pumps, as well as some other no name brands relabeled as XYZ brand, do not have crank case heaters installed. All heat pumps need a crank case heater, period. It costs the contractor less than 50 bucks for this part which is field installed. I personally have 2 Rheem units, one a year old with no issues, another unit that was installed in 1986. It's still running. It even caught on fire due to a hungry rodent thinking wires were food. The breaker tripped, luckily it was a contained fire. Replaced wires and necessary components and it fired right up. That was two years ago. So, in short, these reviews, in my view, are all due to improper installation. Can a compressor fail? Sure. Can a coil leak? Sure. And sure, the capacitor can fail, yes, if exposed to high outside temperatures. Listen, all of this equipment has pretty much the same guts; who makes a better or worse unit is all up to debate. Proper installation is the key, period. I'd bet some of the reviews are hired trolls from other companies to bash. Rheem makes a good product. Also, it comes down to the contractor's relationship with his distributor. A good distributor will stand behind their product. There are a lot of wild AC cowboys out there, AKA the fly-by-night guys. There are even large companies that will cut every corner in the book; they don't give a shit.


Date created: 2015-02-16 Name: S Ross
Location: Tarpon Springs, FL

Satisfaction Rating:

1 of 5 stars

Review:
"Nothing but trouble"
Purchased this heat pump in October, 2010, and it has needed a new coil, new TXV valve, and now an expansion valve. I've been waiting forever for parts and have no heat. I replaced the coolant in the summer, suffered through very hot days and nights. This is a piece of junk! I will never purchase Rheem again. I would like my money back to purchase a unit that is dependable.


Date created: 2014-12-12 Name: F. H. Burns
Location: Piedmont, AL

Satisfaction Rating:

1 of 5 stars

Review:
"So you need a heat pump."
If you want a new heat pump that will run 22 hours of 24, double or triple your electric bill, blow cold air when on heat and hot air when on cooling, buy a Rheem and don't be disappointed. Mine was installed June 20, 2013 and could not be used until a new expansion valve was ordered and installed. Good thing that we had ceiling fans to use. The Rheem replaced a 37-year-old General Electric pump that had refrigerant added 1 time and 1 outside fan motor replaced. The unit was replaced due to the reversing valve sticking. I would not recommend or buy another Rheem. My installer tried for weeks to get a factory rep to come and tell us nothing was wrong with the unit. As far as I am concerned, Rheem is just a piece of junk.


Date created: 2014-09-06 Name: Waldo Bernal
Location: Gulfport, MS

Satisfaction Rating:

1 of 5 stars

Review:
"Negative, poor performance"
The unit was installed by Climate Control, Inc. of Gulfport, Mississippi, on 5/1/12 for $5,500. Failed on 7/12/14. Replaced coil, $1,100. Very unsatisfied with local agent (Climate Control, Inc). Seems factory should have the performance under warranty. The local vendor was unresponsive to the warranty complaint. Owned previous Rheem unit that worked well (post-Hurricane Katrina 2005), by different vendor.


Date created: 2013-08-11 Name: M McDonald
Location: lady lake Fl

Satisfaction Rating:

1 of 5 stars

Review:
"This Equipment Was Installed in April 2007"
This equipment was installed in April 2007. Now only six years old and out of warranty. Nothing but poor service and headaches with Rheem. I have been waiting for a coil from Rheem for over 3 weeks. As of today, I still cannot get an answer on the shipping date.


Date created: 2013-08-02 Name: P Dicks
Location: Bowling Green Ky

Satisfaction Rating:

1 of 5 stars

Review:
"Homeowner"
Bought this house used, only 8 years old with Rheem 4 ton heat pump. when it was without issues did a good job in winter and summer. But with recent (only been here 17 months) service calls for badly leaking coil under the house, (unrepairable) and only cheapest option is to replace coil unit at cost of $1620 this unit has wiped out any savings. Each visit to replace r-22 and once to repair compressor coil, was approx $310 times 3 visits. not impressed, will replace unit with different company's product.


Date created: 2013-06-28 Name: R.Johnson
Location: Las vegas,Nv

Satisfaction Rating:

5 of 5 stars

Review:
"Reliable"
Been a contractor/builder for 40 years and Rheem is the best. Own many rental homes, apartments, and mobiles. Wouldn't use any other brand. Fewer repairs and replacements. There are always bad reviews but never trusted 'em. Companies will post bad ones on the competition. Mobiles are better off with a gas furnace and a Rheem A/C. Homes are different.


Date created: 2012-06-23 Name: James Franklin
Location: Tucson

Satisfaction Rating:

5 of 5 stars

Review:
"RQPM Still goin' strong in Tucson heat"
My 14 seer 4 ton packaged heat pump from Rheem is still working well with next to no maintenance at almost 2 years now. Just wanted to let others know. Today, at the end of June, it's 105 degrees outside and my output duct temperature is still 55 degrees with the thermostat set at 78. I would still recommend this unit. Some stats: Single homeowner, all electric house, last electric bill, May, was $90. This month is, of course, much hotter but I'm expecting the bill to be about $130. Hope this helps someone out there!


Date created: 2011-10-07 Name: kyle stanley
Location: panama city, florida
Years owned: 6

Satisfaction Rating:

1 of 5 stars

Review:
"TERRIBLE UNIT"
I bought this rheem classic after my last "no name brand" unit went out and parts were discontinued. I was confident in the choice being Rheem and having a 10 year warranty. Too bad they did not tell me that the 10 year warranty is conditional. Does not cover labor or freon. Compressor is warranted for 10 years other parts 5 years and less. I have had nothing but problems out of this unit. Now have to replace the coils in it. I don't believe any brand is going to be worry free I mean lets face it they just don't build anything that last now days. Name brands are a joke.


Date created: 2011-10-05 Name: James Franklin
Location: Tucson, AZ

Satisfaction Rating:

5 of 5 stars

Review:
"RHEEM is alright with me..."
This rooftop 14 seer packaged heat pump RQPM-A048JK replaced my 22-year-old Rheem, which actually was still working, but was costing me too much to run. This new one kicks butt and was a great deal considering the $1500 tax credit and $400 Rheem rebate. It keeps putting out about 55 degrees coming out of the supply ducts even in hot 100+ degree temperatures and record heat in August here. I have no complaints and only hope it lasts as long as the previous unit. I guess it's human nature to gripe when something's wrong and remain silent when everything is fine, so I'm putting my positive opinion on here to help balance it out! Heck yeah,I'd buy another Rheem!


Date created: 2011-06-07 Name: joe motta
Location: russellville al
Years owned: 1

Satisfaction Rating:

1 of 5 stars

Review:
"Warranty scam"
My 15 month old heat pump was giving me some problems in December the contractor came and changed a board. The following month I got a electric bill $450.00 and the unit would not heat the house I called the service tech and he told me it was to cold. Ac time came turn it on and not thing called a tech and he found the line was not sweat properly lost all refrigerant. The warranty dose not cover refrigerant. Even if it is a bad fitting. So they don't cover any part of it. because no parts need to be replaced So its costing me $500.00 to fix the unit


Date created: 2010-11-15 Name: M. Grove
Location: Southern Indiana

Satisfaction Rating:

1 of 5 stars

Review:
"VERY Unhappy"
I hate to admit that I own not one, but two Rheem Classic Series heat pumps. Installed first one at my residence Fall '06, to replace 12 yr old trouble-free American Standard. Worked fine at first. Bought rental property Spring '07, so installed another of the same unit there. Shortly afterwards, unit at my residence failed, compressor shot, whole new unit installed. That got the ball rolling. Rental property has had numerous service calls and cannot maintain pressure. After very high electric bills at rental, service company claimed nothing wrong, but suddenly--- bills were resonable without major weather change to account for it???? I believe they had overlooked something on previous service calls and didn't want to admit it. My residence leaks freon on regular basis. Have service warranty on both, both checked 2x per year. Each unit stopped cooling early this summer, right after they were inspected. Had I had any idea this would all occur, I never would put in a Rheem, and never will again. Service company claimed they 'didn't have any complaints on the units'. Find that hard to belive---what's the odds of having two and problems with both? Service company wants to blame on heat pumps in general, which I don't buy since my residence is now on it's 3rd heat pump, and the 2 previous ones were very economical to operate and like I said---PROBLEM free. I plan to search consumer sights in hopes of finding a class-action lawsuit against this company. It has already cost me nearly $14,000 and both are junk that will likely have to be replaced in the next couple of years---of which I cannot afford to do!


Date created: 2007-04-27 Name: Unsatisfied Rheem customer
Location: Maryland
Years owned: 13

Satisfaction Rating:

1 of 5 stars

Review:
Rheem classic 10 Seer Heat pump, 5 ton unit. What crap! Had problems for most of all the 13 years until it just recently died (compressor). had constant leaks, is on the third reversing valve, many other problems. Have spent almost 2 grand on it over the years. Now I am replacing it, and it wont be with a Rheem!


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Other Classic Reviews

Three posters on viewpoints.com give Rheem heat pumps high ratings for efficiency and quiet operation. An owner writes on doityourself.com that his Rheem heat pump will not turn on. He receives replies about trying a reset button on the outside, or calling a technician to evaluate the refrigerant level. Problems are sometimes also caused by ants and other insects that get between the electrical contact points and this can lead to the unit not working.

An author on guidetofurnaces.com praises the Rheem heat pump warranty.

Rheem Classic Model Numbers

The Classic is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
RPQL-018JAZ 15.5 / 9.5 0
RPQL-024JAZ 15 / 9 0
RPQL-030JAZ 15.5 / 9 0
RPQL-036JAZ 15.5 / 10 0
RPQL-042JAZ 15.5 / 9.5 0
RPQL-048JAZ 15 / 9 0
RPQL-060JAZ 14.5 / 9.5 0
RQPM-A036CK 14 / 8 0
RQPM-A036JK 14 / 8 0
RQPM-A048CK 14 / 8 0
RQPM-A048JK 14 / 8 0

Classic Warranty

Rheem offers the following warranty for the Classic series heat pump:

  • Ten-year limited parts warranty
  • Ten years for the compressor
  • Limited parts warranty for five years

 
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