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Rheem 13PJL Heat Pump

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Overview of the 13PJL

The Rheem 13PJL is a heat pump currently produced by Rheem, with a SEER of 13 and an HSPF rating of 8.2; the 13PJL can achieve a SEER of 14 under optimal circumstances. The 13PJL heat pump is part of the Value Series manufactured by Rheem. This unit uses R-410A refrigerant, which is considered environmentally safe. According to the manufacturer, the design of the Rheem 13PJL keeps the motor and fan functioning quietly and efficiently. Air is discharged through the top grille, which creates quieter operation and less damage to shrubbery than a side-venting design.

Consumer Reviews of the Rheem 13PJL

#8  of 12 Rheem Heat Pumps
2 of 5 stars 9 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2015-02-06 Name: L Casey
Location: Louisville, KY

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Rheem, never again"
We installed a new Rheem heat pump 13PJA18A01 system in our condo in July, 2011. From the start, the air did not work. I had the original contractor come back about 8 times trying to resolve the issue, and then he stopped answering my calls. A new HVAC contractor found a leak in the heat pump coils, which he said probably came from the factory that way. Rheem would not pay for anything and said the unit was probably damaged by the original contractor. Next, we replaced a heat relay in the air handler. Then we replaced a heat expansion valve in the air handler, and finally, the coils in the air handler. Unfortunately, this heat pump is in a high end condo that we rent, and we have reimbursed our tenants $1200 so far because of the outrageously high bills. Their last January electric bill was $560 for a 1200 square foot apartment in Louisville, Kentucky. I own a house 3 times the size and have a 2-year-old furnace, and my bill was $475. The HVAC contractor could find nothing wrong this last time with the system. I have called and written letters, with no satisfaction from Rheem. The last 3 years have been a nightmare with this unit and we are now seriously thinking of replacing the unit with a gas furnace.

Date created: 2014-12-13 Name: Paul R.
Location: Richmond, VA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Total junk"
I purchased a home with 2 Rheem heat pumps (installed by the builder) and I've never had more problems with an HVAC system in my life. Both units use cheap junk parts that will start failing after the first year. I've had multiple part failures including bad thermal expansion valves, bad power contactors, failed circuit boards, sensors broken off when the unit was assembled at its factory in Mexico, etc. And all this after only 1.5 years of ownership. I've owned Comfortmaker units that lasted almost ten years without any part failures at all. This entire experience has been enough to make me swear off ever getting a heat pump again.

Date created: 2013-04-30 Name: J. Campbell
Location: Palm City, FL

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Poor Customer Service"
I bought a Rheem central a/c heat pump on June 2011. Shortly after one year, it leaked out all the 410 refrigerant. The repairman found a defective equalizer tube in the condenser. This was a manufacturing defect.. Not only did I have to pay for the repair, but also the $513|.00 to refill what leaked out! The service company charged me as they stated that Rheem will not reimburse them. The service company submitted a claim on my behalf and was denied. I then submitted a letter to the President of Rheem, J.R. Jones and received absolutely no response to my complaint. I had also bought a second Rheem heat pump prior to this malfunction. They do not come cheap. But rest assured, I will never buy a Rheem product again and have informed our homeowners' association and neighbors of this company that has such poor customer service.

Date created: 2013-04-16 Name: Ron G

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Worst Decision"
Air Handler - rhslhm3617ja / Heat Pump r13pjl36a01 In February 2009, I had to replace my old unit. I always heard Rheem was a great brand decided to go with it. Should have known I made the wrong decision when only after a month or so a piece on the Heat Pump broke/Crack that cause leakage. No problem the install replaced it and wield the unit back but took about a week or so. It Run OK for about a year or so but the unit never really cooled or heated up the house very good. And on my yearly service they continue to add Freon. In 2012 they added 2 lbs of Freon and at that time the technician stated that I probably had a leak and had my coil replaced early 2013. Replacement part came quick but then my compressor went out. Could have had it replaced but would have cost me another 700 dollars. With all the issue I had with this unit decided to get another unit and get away from Rheem product all together. You expect me to pay 4k plus on a complete unit and hope that it would last at least 5 years trouble free but had troubles from day one and countless service fee to have people to come out and fix it. I tell all my friends now not to purchase a Rheem. They are not as good as the once where. Cheap made product. Save yourself from headache, save your money and buy another brand.

Date created: 2012-03-18 Name: S.K.
Location: Orange Park, Florida
Years owned: 2

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

We have had a Rheem hvac unit for less than 2 years and have been without air and heat more than 5 different times! We also purchased a 10 yr warranty but the fees for labor have cost us an outrageous amount of money. This unit is junk and we can't get anyone from the Rheem Co. to contact us. Don't buy from Rheem! Will never buy from them again!

Date created: 2011-12-15 Name: Dan C.
Location: Fairport, NY
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Do not buy Rheem"
I have purchased 2 homes in the past 5 years and both had Rheem equipment installed. The first was a Rheem gas furnace that was 2 years old when we purchased the home and we had to put over a $1,000 in service repairs/parts into the system in 4 winters (plus countless freezing nights). Our newest home has a Rheem heat pump/AC/air handler system installed. Manufacturing date on heat pump and AH read May 2010. It is December 2011 and we just dropped over $500 in replacing a defrost board. What hunks of junk. I will never buy Rheem when the opportunity arises to replace this garbage.

Date created: 2011-12-02 Location: Richmond, VA

Satisfaction Rating:

5 of 5 stars Very Satisfied

"Rheem 13PJL Line Heat Pumps Great Buy"
I have owned my Rheem heat pump for the past 5 years. It has been very reliable and has not broken or required maintenance beyond what is regular. The heat pump is also very energy efficient, and according to calculations, it has saved me over $100 a year in energy costs for each of the past 5 years. That's $500 saved just by using a Rheem heat pump! The only time I did have a problem was when something lodged itself in the heat pump, but Rheem's Easy Service design allowed me to fix the problem myself just by removing the top. I cannot think of anything to dislike about my heat pump, as my last heat pump ceased to function after two years and this has already lasted five. That being said, I would strongly recommend this brand to any friend or anyone looking for a heat pump for their home.

Date created: 2011-11-28 Name: michael f ball
Location: jax fl

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied

"Hope this will help"
Great price for both outside unit and blower. I changed out a very poorly built tempstar 13 ( 3 evaperator coils in 5 years time,curcuit board in blower,compressor died at year 12) Done! I checked out furnace reviews. Rheem at that time rated #3 ruud #2 amana#1. As preprice point, ruud and rheem are the same unit, the lower cost will always will win and that was Rheem. 13pjl48a/rgslhm4821ja model# with a programable thermostat.We changed out 3.5 ton to 4 ton ( please check sizing chart to the homes sq ft) And what a change it made in tempature and run time.And for a price of $3050 total!The outside unit uses full lovers to protect the coils ,the paint looks durable and inside blower is quite ,However the the outside unit is very loud! When it starts or cycles on or off. Im not sure if its the way it was installed on a new plastic riser pad. There is a big thud at start up and shut down, but quite when running.so far great unit a word to the wise! Shop the overall price on unit and installation !The 1st guys and the fastest contractors were the most expensive by as much as 3000.00 dollars more. also Shop the contractors that post there prices for btu or size of unit. If they advertise a price, use it as a rule on thumb. I got prices from the papper mint a local coupon magazine.do your home work,check them out and hold them to there price.check bbb, And also ar if they are a recommended top installer for the brand you would like to have installed. All this information is is posted on the fatorys web site. And by the way most manufactors are giving you a 10 year parts warrenty at no cost to you.

Date created: 2011-09-06 Name: Connie Sweeney
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Very, very disappointing brand."
We bought our house 6 years ago with 2 Rheem heat pumps that were already installed. One started to have problems at year three and after numerous repairs we decided to replace the unit. We were told that our unit was undersized for our house and running too long and hard... and that is why it was giving us so many repair problems. We had a new 4 ton split system installed in August 2010. That unit quit working 3 days later and had over 7 services calls in a 6 month period. After our service technician met with Rheem and sent several letters Rheem finally decided to replace the system. It was replaced in February 2011 and on September 2011 this new unit quit working. My advice to anybody would be to find another brand to install unless you like to spend a lot of money and be constantly without air conditioning and heating. It is the worst product on the market. Our heat pump quit working again on 09/02/11 and 4 days later we are still waiting for repairs and without air conditioning in Alabama with 95+ temps every day. The tech that installed the unit won't return our calls and Rheem will void the 5-10 year warranty if we have another company repair it. Very, very disappointing. Do yourself a favor and run far away from any Rheem product.

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Other 13PJL Reviews

A homeowner poses a question on hvac-talk.com about deciding between installing a Rheem heat pump and a system that uses Trane components. The contractor that responds believes the systems to be fairly equal, but the Rheem heat pump has a higher heating capacity; therefore, he recommends the Rheem.

Gardenweb.com reveals a post from a consumer looking to replace his 15-year-old system before it stops working. He has received some estimates on Rheem heat pumps, and is asking for expert opinions. The contractors say that Rheem is a very reliable brand, and the estimates seem reasonable. As always, the installers recommend dealing with a reliable HVAC company.

Another post on the gardenweb.com forum details a question from a homeowner regarding a Rheem heat pump versus a Westinghouse heat pump. The contractors say that both are equal, but seem to lean toward the Rheem, due to heating capacity. They do mention that the Westinghouse unit may operate more quietly, which is a concern for the questioner.

Rheem 13PJL Model Numbers

The 13PJL is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
13PJL24 13 / 7.7 0
13PJL30 13 / 8.5 0
13PJL36 13 / 8.5 0
13PJL42 13 / 8.5 0
13PJL48 13 / 7.7 0

13PJL Warranty

Rheem offers a conditional parts warranty for 10 years for the PJL13 heat pump, providing the unit is registered within 60 days of installation. The compressor is covered for 10 years; a five-year limited parts warranty is given if the heat pump is not registered.

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