York Heat Pumps

Everything you need on York Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

York Heat Pump Overview

York has three different lines of heat pumps. Most have received the Energy Star certification and a Good Housekeeping Seal.

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Consumer Reviews of York

2.6

  • Very Satisfied
    57
  • Somewhat Satisfied
    9
  • Neutral
    4
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    90
  • #10 of 71 Heat Pumps
  • 39.76% of customers recommended

Latitude

The two heat pumps in this series, THGD and THGF, are the most basic. They have SEER ratings of 13 and 14.5, respectively. The HSPF is 8.0

The THGF employs a newer fan design for relatively quieter operation. It also has a matte tan exterior. Indeed, York describes the exteriors of both units as "appliance-like."

Like all of York's heat pumps, the Latitude pumps use R-410A refrigerant, which is good for the environment because it doesn't destroy the ozone layer with chlorofluorocarbons.

LX

The two models in the LX series, named YHJD and YHJF, have SEERs of 13 and 14.5. Like the THGF, they are both "Ultra quiet."

The YHJD is capable of using the old environmentally hostile R-22 refrigerant.

The YHJF model is said to require less maintenance, because it uses a permanently lubricated fan motor. It is also relatively compact, partly because it uses MicroChannel coils.

Affinity

The units in the Affinity line are the best of York's heat pumps.

The YZB has a 13 SEER and 8.6 HSPF. It is efficient and quiet. It adds some features: the ComfortAlert™ monitor, which provides real-time data about the compressor; the QuietDrive™ fan system; and "Hot Heat Pump" technology, which delivers extra-warm air to a room so you can feel extra toasty when you stand next to the vent.

The YZF has SEER of 16 and 9.0 HSPF. The YZH goes up to 18 SEER and 9.4 HSPF. Both have all of the features of the YZB.

The Affinity heat pumps all use two-stage compressors. These are more efficient than the single-stage variety, because they decrease the energy usage on days that don't require all that much heating or cooling. In this weather, the devices don't have to operate at full blast.

Care and Maintenance

A good rule of thumb is to have your heat pump inspected twice a year; in the spring and fall when a home's air conditioning unit shifts gears and temperatures from one season to another.

Warranties

Most of these products have ten-year warranties on their parts and on their compressors. Additional coverage can be purchased under the YorkCare® Comfort Plan. This service provides a ten-year extension to the basic warranty and authorizes unlimited service calls and repairs.

To be covered by the basic warranty, homeowners must register their product within ninety days of installation. Otherwise, the warranty shrinks to five years: that's all you got.

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York Heat Pump Reviews

Showing 11-15 of 157 reviews

"Not a good unit"

1.0 rating
Very Unsatisfied

We purchased this unit for our church at a cost of $9730 in September 2015 and have had continuous problems and the dealer can't fix the unit. The thermostat calls for cooling but the outside unit doesn't come on. They have replaced the relay and a circuit board but it still doesn't work right. The service man calls the factory every time he comes out for guidance but still no results. I have requested the service manager replace the unit if they can't fix it.

Dan Carter

Church Hill, TN

"TERRIBLE"

1.0 rating
Very Unsatisfied

I was sold a hunk of junk overpriced York hvac. In less than 3 years the compressor, thermostat and distributing board needed to be replaced. The hvac cost $9000.00. I have requested more house calls on this new HVAC than my 30 year old non-HVAC system. The York HVAC model I have is discontinued. There are no replacement parts available for my particular model. My electric bill has gone up $50 monthly since I bought the system 3 years ago. I have clearly been exploited.

SHERRY B

O'Fallon, IL

"Don't throw your money away with YORK heat pumps"

1.0 rating
Very Unsatisfied

York system installed seven years ago. It is 50 degrees outside as I write this and the thermostat is set at 67 degrees. I cannot get the house warm enough for system to shut down and cycle off / on even with auxiliary heat kicking in. They pretty much know the problem already, these techs must repair a lot of fairly new units. I truly miss the Lennox unit I had. It lasted 19 years. Thank you Lennox engineers going back to 1990! My next one will be Lennox or a highly rated system.

R Bat

Tenafly, NJ

"Stay away"

1.0 rating
Very Unsatisfied

My son and I both built new homes 11 years ago and we both purchased York 4 and 6 ton heat pumps. We both have had extensive problems with both units. My son changed his out after only 7 years and I am presently changing mine out after having 2 to 3 breakdowns per year consistently over the past 11 years. I would not recommend any York products after both our experiences. I will never own a York product again

Gil LeBlanc

New Brunswick

"Outstanding"

5.0 rating
Very Satisfied

The company, George Brazil, came out and evaluated our old unit and replaced it with the new York. We are extremely satisfied with both the company and the product, and would gladly recommend the unit and the company installing it to anybody.

Richard Mellem

Mesa, AZ

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