Ruud Heat Pumps

Everything you need on Ruud Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Ruud Heat Pump Overview

Ruud heat pumps are designed for maximum energy efficiency and lower costs for single or multi family homes and light commercial facilities. The company offers three product lines of eco-friendly, high efficiency products. While every series is manufactured with eco-friendly solutions and contains Energy Star approved units, the Ultra Series has a larger variety of models available and boasts the highest energy efficiency ratings.

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Consumer Reviews of Ruud


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #13 of 71 Heat Pumps
  • 29.67% of customers recommended

Reviews by Heat Pump Series

15PJL 13PJL Ultra Achiever UP17 UPNE Achiever

Ruud Ultra Series Heat Pumps

Available with a Seasonal Energy Efficiency Ratio (SEER) rating of up to 16, the Ruud Ultra Series has a broad range of cooling capacities from 18,100 to 60,500 British thermal units per hour (BTU/H). Energy efficiency is also measured by the Heating Seasonal Performance Factor (HSPF), and the Ultra Series carries rating to up 10.45 – making it one of most energy efficient models Ruud offers.

This series is equipped with Ruud’s exclusive Comfort Control2 System, which includes a 7-segment LCD display of the unit’s condition, fault recall for the event of a power failure, and an automatic compression protection program. Humidity control, and low corrosion and noise reduction are also among the special features of the Ultra Series product line.

Ruud Achiever Series Heat Pumps

The Achiever Series uses wraparound outdoor coils to improve airflow transfer and reduce energy consumption. Similar to the Ultra Series, the Achiever has the cooling range of 18,100 to 60,500 BTU/H and a HSPF rating of up to 10.45. Available with a SEER rating of 13 or 15, these units also feature Ruud’s Comfort Control2 System for easy diagnostic maintenance, increased unit protection, and system reliability.

Ruud Value Series Heat Pump

The Value Series has units ranging in SEER ratings from 13 to 15 with the maximum HSPF rating of 9. As Ruud’s most economical line, features of this series include solid, steel structure for maximum durability, quiet operation, and an easy access panel for quick maintenance. Like all Ruud heat pumps, this series functions as an eco-friendly unit using the exclusive Neutra Green™ color system and Refrigerant 410A to avoid damage to the environment.

Care and Maintenance

Ruud recommends contacting a reliable heating and cooling contractor for optimal care and maintenance of heat pumps. While consumers should perform light cleaning around the pump, a contractor offers quick and easy unit repairs, replacement parts, and scheduled maintenance services. Homeowners can use Ruud’s contractor locator function on the corporate website to find an approved Ruud dealer in their area.


Ruud provides a 10 year conditional warranty on parts and compressors for every series. The Ultra Series carries an additional 5 year conditional unit replacement warranty. In order to receive the full warranty, consumers must register their heat pump through Ruud’s corporate website. Consumers also have the option of purchasing extended warranty coverage with a Protection Plus plan.

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Ruud Heat Pump Reviews

Showing 11-15 of 79 reviews


1.0 rating
Very Unsatisfied

Only had unit 5 years already needs new board unit kept running if I would not have been outside and noticed the fan blades weren't moving it would have burned up. Had to call repairman and he diagnosed it as being stuck in the defrost mode. Scary to have a unit like this. Would never purchase another .


Camp Verde, AZ

"Great unit"

5.0 rating
Very Satisfied

We have had 2 Rudd heat pumps. The first lasted 13 years and the one we have now is 21 1/2 years old. It just started giving us problems. I would not hesitate to buy another one. The last couple of years we had to have Freon added and that is it.

Mike H.

Oklahoma City, OK


1.0 rating
Very Unsatisfied

After four years of regret about purchasing a Rudd from **** **** Heating and Air, I'm ready to snatch this crap out of my house and put something else in. No one from Rudd wants to help, let alone other Rudd dealers. I got the message, get the money and I don't never have to purchase another Rudd product from **** **** Heat and Air. I hope the best for them as they go through life screwing folks over.

Barney K Lundy

York, SC

"Junk Ruud"

1.0 rating
Very Unsatisfied

Have had a Ruud for 6 years, it has broken down every other year. Buy another brand.

R Matthews

North Carolina

"Heat pump heating and cooling disaster"

1.0 rating
Very Unsatisfied

Installed complete, new Ruud central unit including new duct work in February 2011 to the tune of several thousand dollars. Had nothing but service calls for warranty work with bills for labor. Plus the faulty unit creating extreme electric bills and still the inability to be warm or cool depending on the season. Finally it was declared a lemon and replaced in June 2014. Same story with the new unit. Have had two different experienced installers do work and they explain the same problems. I believe they know what they are doing but it seems I have another lemon. I am totally disgusted with this brand and will never buy it again! I have repeatedly called the service man. Obviously he is a busy man repairing Ruud units and I am not his only client. Have also called the wholesale distributor. My next call may well be to an attorney!

M B Burden

Fulton County, KY

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