Ruud Heat Pumps

Everything you need on Ruud Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Ruud Heat Pump Overview

Ruud heat pumps are designed for maximum energy efficiency and lower costs for single or multi family homes and light commercial facilities. The company offers three product lines of eco-friendly, high efficiency products. While every series is manufactured with eco-friendly solutions and contains Energy Star approved units, the Ultra Series has a larger variety of models available and boasts the highest energy efficiency ratings.

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Consumer Reviews of Ruud


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #13 of 71 Heat Pumps
  • 29.67% of customers recommended

Reviews by Heat Pump Series

15PJL 13PJL Ultra Achiever UP17 UPNE Achiever

Ruud Ultra Series Heat Pumps

Available with a Seasonal Energy Efficiency Ratio (SEER) rating of up to 16, the Ruud Ultra Series has a broad range of cooling capacities from 18,100 to 60,500 British thermal units per hour (BTU/H). Energy efficiency is also measured by the Heating Seasonal Performance Factor (HSPF), and the Ultra Series carries rating to up 10.45 – making it one of most energy efficient models Ruud offers.

This series is equipped with Ruud’s exclusive Comfort Control2 System, which includes a 7-segment LCD display of the unit’s condition, fault recall for the event of a power failure, and an automatic compression protection program. Humidity control, and low corrosion and noise reduction are also among the special features of the Ultra Series product line.

Ruud Achiever Series Heat Pumps

The Achiever Series uses wraparound outdoor coils to improve airflow transfer and reduce energy consumption. Similar to the Ultra Series, the Achiever has the cooling range of 18,100 to 60,500 BTU/H and a HSPF rating of up to 10.45. Available with a SEER rating of 13 or 15, these units also feature Ruud’s Comfort Control2 System for easy diagnostic maintenance, increased unit protection, and system reliability.

Ruud Value Series Heat Pump

The Value Series has units ranging in SEER ratings from 13 to 15 with the maximum HSPF rating of 9. As Ruud’s most economical line, features of this series include solid, steel structure for maximum durability, quiet operation, and an easy access panel for quick maintenance. Like all Ruud heat pumps, this series functions as an eco-friendly unit using the exclusive Neutra Green™ color system and Refrigerant 410A to avoid damage to the environment.

Care and Maintenance

Ruud recommends contacting a reliable heating and cooling contractor for optimal care and maintenance of heat pumps. While consumers should perform light cleaning around the pump, a contractor offers quick and easy unit repairs, replacement parts, and scheduled maintenance services. Homeowners can use Ruud’s contractor locator function on the corporate website to find an approved Ruud dealer in their area.


Ruud provides a 10 year conditional warranty on parts and compressors for every series. The Ultra Series carries an additional 5 year conditional unit replacement warranty. In order to receive the full warranty, consumers must register their heat pump through Ruud’s corporate website. Consumers also have the option of purchasing extended warranty coverage with a Protection Plus plan.

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Ruud Heat Pump Reviews

Showing 6-10 of 79 reviews

"Throwing money in a fire pit"

1.0 rating
Very Unsatisfied

Remodeled a family home built in the 50'S. Complete upgrades wiring, box. Meter base, plumbing, bathrooms, kitchen and a Ruud heat pump system complete with new ductwork. System was installed in 2012. Will not properly cool home in summer or heat in winter. System has required numerous service calls for defective parts each year. Electric bills are 6 x my other home and they are the same square footage. I've done the math, I'm bailing. Avoid Ruud! The long run costs are not worth any immediate savings.

William Phillips

Yorktown, VA

"Unsatisfactory product and support."

1.0 rating
Very Unsatisfied

Have replaced virtually all hardware in unit over the 6 years it has been installed. Partially functional and factory still asking local tech for more measurements and readings to resolve issue – – this is week 3 and our utility bill is out of sight. Now, factory has asked for an adjustment with a tool that is nonexistent locally as well as tech has never heard of adjustment outside of factory assembly and test. Never will I purchase a Ruud product again and am getting quotes to replace this piece of junk

H. Nelander

Tucson, AZ

"Simple Design Errors"

3.0 rating

I am a retired PE with 45 years of design experience. I have just replaced my Rudd heat Pump's main circuit board for the 4th time and refurbished the entire unit. It has bad design which is susceptible to mediocre installation which can tear itself apart. Examples: The compressor (outside) double unit has a central contactor, main power switch which needs a simple steel lid. Bugs crawl into the contractor, short the terminals, which can run the unit with the thermostat turned off. Without rejecting heat inside, the expensive compressor will tear itself apart. A sheet metal bug lid would prevent massive loss. The circuit board is located under water sources. Condensate drips can short out expensive components. Repeatedly. The RUUD equipment has a rectangular shaped gutter beneath the air handler coils to catch condensate (think an ice tea glass in a hot humid summer day). It has a low point drain but the installer carelessly installed the drain at the high point. The painted steel gutter rusted hundreds of holes above the blower motor and circuit board. I added a humidifier above the unit and learned the hard way that a cheap solenoid valve can leak and short major equipment. RUUD should put their power and controls away from dripping water, use gutters that do not rust out, and put drains on both sides. One will be low, the other needs a cap. Their circuit board puts a lot of components on a very expensive board. A cheap device which "wears out" should not cause a big repair bill. You do not rebuilt your house when a light bulb burns out. Their major components are well designed with good materials. The little construction details kill them.

R. L. Hails Sr. P. E. (Ret.)


"RUUD units are great"

5.0 rating
Very Satisfied

To all unsatisfied people that wrote bad reviews it was a bad install job not the equipment you should have found a better contractor they should have checked their reference's Ruud are a great company!!!

keith cienkowski

Egg Harbor Township, NJ

"Model RQNM leaks freon"

1.0 rating
Very Unsatisfied

When it works it's most efficient. At 6 months the expansion valve froze up & was changed. My electric bill was over $300 for my small house. Now the installer has been back several times to add Freon & for a month or two the bill drops 50% then it runs on & on when the Freon has leaked out. My installer says he can't find the leak & now refuses to come back at all & refuses to return my calls for the last year (just when the one year warranty runs out). It's two years old & the $4600 I paid was a waste. Avoid Rudd at all cost. Just my opinion.


Darlington, SC

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