Ruud Heat Pumps

Everything you need on Ruud Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Ruud Heat Pump Overview

Ruud heat pumps are designed for maximum energy efficiency and lower costs for single or multi family homes and light commercial facilities. The company offers three product lines of eco-friendly, high efficiency products. While every series is manufactured with eco-friendly solutions and contains Energy Star approved units, the Ultra Series has a larger variety of models available and boasts the highest energy efficiency ratings.

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Consumer Reviews of Ruud

2.3

  • Very Satisfied
    24
  • Somewhat Satisfied
    3
  • Neutral
    3
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    58
  • #13 of 71 Heat Pumps
  • 29.67% of customers recommended

Reviews by Heat Pump Series

15PJL 13PJL Ultra Achiever UP17 UPNE Achiever

Ruud Ultra Series Heat Pumps

Available with a Seasonal Energy Efficiency Ratio (SEER) rating of up to 16, the Ruud Ultra Series has a broad range of cooling capacities from 18,100 to 60,500 British thermal units per hour (BTU/H). Energy efficiency is also measured by the Heating Seasonal Performance Factor (HSPF), and the Ultra Series carries rating to up 10.45 – making it one of most energy efficient models Ruud offers.

This series is equipped with Ruud’s exclusive Comfort Control2 System, which includes a 7-segment LCD display of the unit’s condition, fault recall for the event of a power failure, and an automatic compression protection program. Humidity control, and low corrosion and noise reduction are also among the special features of the Ultra Series product line.

Ruud Achiever Series Heat Pumps

The Achiever Series uses wraparound outdoor coils to improve airflow transfer and reduce energy consumption. Similar to the Ultra Series, the Achiever has the cooling range of 18,100 to 60,500 BTU/H and a HSPF rating of up to 10.45. Available with a SEER rating of 13 or 15, these units also feature Ruud’s Comfort Control2 System for easy diagnostic maintenance, increased unit protection, and system reliability.

Ruud Value Series Heat Pump

The Value Series has units ranging in SEER ratings from 13 to 15 with the maximum HSPF rating of 9. As Ruud’s most economical line, features of this series include solid, steel structure for maximum durability, quiet operation, and an easy access panel for quick maintenance. Like all Ruud heat pumps, this series functions as an eco-friendly unit using the exclusive Neutra Green™ color system and Refrigerant 410A to avoid damage to the environment.

Care and Maintenance

Ruud recommends contacting a reliable heating and cooling contractor for optimal care and maintenance of heat pumps. While consumers should perform light cleaning around the pump, a contractor offers quick and easy unit repairs, replacement parts, and scheduled maintenance services. Homeowners can use Ruud’s contractor locator function on the corporate website to find an approved Ruud dealer in their area.

Warranty

Ruud provides a 10 year conditional warranty on parts and compressors for every series. The Ultra Series carries an additional 5 year conditional unit replacement warranty. In order to receive the full warranty, consumers must register their heat pump through Ruud’s corporate website. Consumers also have the option of purchasing extended warranty coverage with a Protection Plus plan.

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Ruud Heat Pump Reviews

Showing 1-5 of 79 reviews

"Poor Quality"

1.0 rating
Very Unsatisfied

The unit was touted as a premium unit at a premium price supposed to last 10 years. I am on year 3. It has been noisy from day one especially the outside unit. Now I'm just one of the many victims of poor quality and lack of concern by Rheem/Ruud. Issues with reverse valve cracking/leaking (known issue to Rheem/Ruud as are most of their quality issues) Expensive repair on the relatively new unit due to cheap parts. Hate to spend the money on such a lemon.

George

Columbia, SC

"🤬 Rheem/Ruud"

1.0 rating
Very Unsatisfied

My 7 yr old Ruud Achiever package unit has totally failed 6 times. Everything has been replaced! They use cheap parts & take zero blame. Ruud actually blames the installer & distributor.🤣 I have many neighbors having the same problems with their newer Rheem & Ruud units. We all regret wasting money. It also causes a dirty sock smell. My old unit never ever did.

Phillip Powell

Murfreesboro, TN

"My unit is less than 2 years old and I have had a problem with heat every since I have had it when unit goes in defrost it blow"

1.0 rating
Very Unsatisfied

Heat unit blows cold air in home when it goes into defrost cycle, had 2 people look at it, still have the problem, is there anything I can do to fix this. This is my 3rd unit installed in 43 years and never had this problem before.

James E. Murray

St. George, SC

"Very Unsatisfied"

1.0 rating
Very Unsatisfied

Ruud 2 1/2 ton dual fuel unit installed 2010, have had service calls every year. Outdoor sensor, contactor replaces twice in a two year period, coil, relay twice, Paid for service calls as well as had to pay processing fees of the warranty parts. When you call a number you have to leave messages that they do not return the call. They do not reply to emails.

Melanie Hinds Graham

Tennessee

"Never Ruud"

1.0 rating
Very Unsatisfied

Current unit replaced about 6 years ago. Virtually all parts have been replaced in last year on this unit. Have found factory support non- responsive and un-educated on failure modes. This was a major mistake to replace with another Ruud unit, never again.

H Nelander

Tucson, AZ

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