Payne Heat Pumps

Everything you need on Payne Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Payne Heat Pump Overview

Payne manufactures two models of central and two package heat pumps systems. All of Payne's heat pumps feature the environmentally friendly R-410 refrigerant. This chlorine-free, EPA approved product is believed to have a minimal harmful impact on the ozone layer and helps each system run efficiently and smoothly.

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Consumer Reviews of Payne


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #15 of 71 Heat Pumps
  • 26.97% of customers recommended

Reviews by Heat Pump Series


Payne PH15NB Heat Pumps

As Payne's most energy efficient line of heat pumps, the PH13NA carries the highest Seasonal Energy Efficiency Ratio (SEER) at 15 and an 8.2 Heating Seasonal Performance Factor (HSPF) rating. This model is equipped with a deluxe grille for added coil protection against environmental factors. Additionally, the PH15NB features Payne's Model PF4M fan coil to ensure quiet and efficient air transfer evenly throughout the home.

Payne PH13NA Heat Pumps

Payne's PH13NA heat pump operates with 13 SEER cooling and 7.7 HSPF heating efficiency. This model boasts smooth, quiet operation using the Payne Model PF4M fan coil and vibration-absorbing pads for consistent, quiet operation. A high-efficiency fan motor, durable grill for increased unit protection and corrosion-resistant exterior are added benefits of the PH13NA.

Payne PH3G Package Heat Pumps

The PH3G features ground and rooftop installation, making it Payne's most versatile model. With an insulated cabinet to minimize noise and a 13 SEER and 7.1 HSPF rating, this model is designed for both energy efficiency and quiet function. Additional features of the PH3G include built-in mounts for solid installation, a durable, rust-free foundation, and metal base rails for added stability and easier handling.

Payne PA3Z Package Heat Pumps

With a SEER of 13 and a 7.7 HSPF rating, the PA3Z is Payne's most economical option for energy efficient heating. Its narrow 32 inch design makes this heat pump ideal for small outdoor spaces or zero-lot-line installations. The PA3Z also offers structural durability, improved air quality, and an optional electric heat accessory package.

Care and Maintenance

Payne recommends contacting a properly certified technician for a full inspection of the unit once or twice a year. This inspection should include a full overview of the system's components, electrical wiring, and ensure the unit is functioning properly. Regular service contracts may be available depending on HVAC contractors.

In-between inspections, homeowners should perform regular maintenance by replacing the air filters, removing condensation from the drainage system, clearing debris from the outdoor coils, and protecting the unit surfaces from potentially harmful elements.


Homeowners must register their Payne heat pump within 90 days of installation to receive 10-year warranty coverage on defective materials or workmanship. The warranty only applies to the original owner and is not transferable. Unregistered units have a warranty period of 5 years from the installation date.

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Payne Heat Pump Reviews

Showing 1-5 of 76 reviews

"Do not buy"

1.0 rating
Very Unsatisfied

I bought a 5-ton Heat pump/A/c system for my rental house around 2013. I paid $4,700 for this piece of crap. Since then, it has broken twice. The first time, it cost me $3,500 to fix. It had a leak in the coils. The company working on it couldn't find coils nearby, so they had to have coils freight shipped in and I had to have the Freon recharged. Eight months later, it breaks again. Guess why…low Freon. Now I have already spent $800 and waiting to spend more trying to find the leak. This thing is junk. I will never buy any Carrier product again and recommend no one else does either.




1.0 rating
Very Unsatisfied

Had this unit installed 4 years ago. It is made by Carrier. The warranty only covers parts after a year. It started making a very loud screeching noise when the outside unit shuts off. Company that installed it came out and said that the part which causes the noise is in the compressor and until the compressor goes totally out, there is nothing they can do. They said they had to clean the unit in order to check for the problem. What they didn't tell me is that cleaning it cost $140 plus $55 for a service call. So I was charged $200 to be told there was nothing they could do and that the compressor would eventually go bad because of the problem that causes the noise. The labor to replace the compressor will be about $1,200! Repairman said things aren't made like they used to be. Ridiculous! Buy something not made by Carrier.

Susan Staley


"This heat pump truly is a Pain"

1.0 rating
Very Unsatisfied

Here is the checklist you need to know; 1. Under performs relative to competition 2. Poor Warranty (Non-transferable) 3. Poor quality machine If you're going to make a large investment like a ducted heat pump, I strongly recommend you invest in a higher quality unit.


Nova Scotia

"Don�t buy it�s product"

1.0 rating
Very Unsatisfied

Two and a half years ago our heat pump was replaced by America's Home Shield as part of our warranty. We have repairs every summer since installation. Each one is at least a thousand dollars due to coolant costs. It has been major every time. This unit should count under the Lemon law. Our previous unit was 24 years old and never needed more than routine cleaning. This is a horrible product.

Phyllis Plowucha

Inman, SC

"Good product, ran well for 16 years"

5.0 rating
Very Satisfied

I had a Payne Heat Pump system that ran for 16+ years and was still running great when I replaced it. I replaced it because the original installer mounted it on the ground and dirt had built-up on the base and caused corrosion. I was also headed overseas and was going to sell my home in a couple years so I did a preemptive replacement because I did not want my spouse dealing with any HVAC issues and did not want a "Home Inspector" telling me my HVAC was near "end of service life" in an attempt to beat me down on my home asking price. As with most things I believe installation makes 90% of the difference on mechanical systems, and my Payne would have probably ran another 3-5 years if I had not replaced it.


Burke Lake, VA

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