Kenmore Heat Pumps

Everything you need on Kenmore Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Kenmore Heat Pump Overview

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Consumer Reviews of Kenmore

3.7

  • Very Satisfied
    6
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    3
  • #6 of 71 Heat Pumps
  • 70% of customers recommended

brand name Kenmore first appeared on a Sears washing machine in 1927. Kenmore is synonymous today with home appliances sold by the Sears retail company. Kenmore heat pumps are actually manufactured by International Comfort Products (ICP), which is a part of Carrier Corp. Carrier belongs to United Technologies Corp. Kenmore heat pumps are available in three series of varying efficiencies.

Kenmore 17 SEER Performance Heat Pump

The Kenmore 17 SEER heat pump offers the brand’s highest level of energy efficiency. The model number found in this series is 77381. This unit operates with a two-stage compressor for advanced temperature and humidity control. The two-stage fan operates quietly and the galvanized steel shell protects the heat pump from the elements. This series features a Copeland scroll compressor and a diagnostic control board.

Kenmore 14.5/15 SEER Performance Heat Pump

This series offers two models, 77390 and 77330, which can reach 15 and up to 14.5 SEER respectively. These models feature the two-stage fan for quiet operation and the galvanized steel casing. The Copeland scroll compressor and diagnostic control board also are included in this series.

Kenmore 14.5/15 SEER Performance Value Heat Pump

Models 77360 and the 77435 are Kenmore’s basic heat pump offerings. These heat pumps include the galvanized steel cabinet and the Copeland scroll compressor. The 77435 is the most economical unit that uses R-410A, required by the Environmental Protection Agency in all new units produced today. With model 77360, consumers can expect “long-term replacement refrigerant for R-22 with zero ozone depletion,” according to Kenmore.

Care and Maintenance of Kenmore Heat Pumps

Sears and Kenmore recommend two visits by a technician each year to keep your heat pump running efficiently. The contractor should check the overall operation, clean the condenser coils, check and clean the air filter, check the evaporator, and lubricate the air handler blower and condenser fan motor. The drain lines and refrigerant should also be checked.

Kenmore Heat Pump Warranty

The Kenmore 17 SEER Performance heat pump offers a ten-year parts and ten-year labor warranty. The warranty is the same for the 14.5/15 SEER Performance heat pumps. In the value heat pump series, model 77360 also offers the ten-year warranty on parts and labor. Model 77435 comes with a ten-year parts warranty and a three-year labor warranty.

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Kenmore Heat Pump Reviews

Showing 6-10 of 10 reviews

"Excellent"

5.0 rating
Very Satisfied

I bought a new Kenmore Elite heat pump system 4 months ago. I was replacing a old Kenmore unit which was 22 years old. I never had an issue with that one so I once again went back to Sears for my new heat pump. So far everything the sales person said is true. This 18 SEER unit really cools the house now and even my bedroom upstairs which never really cooled well. He explained how this system slows down the cooling to give it a chance to cool upstairs. I love it so far. I give this system a 10 out 10!! I would recommend this unit to anybody.

Samatha P

Sykesville, MD

"Awesome"

5.0 rating
Very Satisfied

I have owned my new Kenmore heat pump now for about 1 year. I bought an 18 seer 2 stage and the savings are what the sales person promised. I researched this unit for about 2 weeks and found out that it is the same unit as a Carrier Infinity unit. Both units are made by United Technology. All have the same parts. I saved a lot of money going with the Kenmore. I used Sears 24-month no interest to pay. From start to finish I give Sears a 10 rating. Their service has just been wonderful.

D. Jackson

Baltimore, MD

"Model # PHD436000K000D"

1.0 rating
Very Unsatisfied

I paid over $7,000 for the Kenmore heat pump combo unit (heat/A/C) three years ago. I came home last night and it was 91 degrees inside my house. I have spent the entire day calling Sears, looking on Kenmore's website and Sear's website for information. My model # does not exist on the Kenmore website, and could only locate it after calling Sears on one of their obscure websites. I was told by one Sears professional that the only warranty on my $7,000 unit was "exceptional" parts only and it was good until May 28, 2020. When I asked what "exceptional" parts are, she put me through to a Sears Specialist. The Sears Specialist told me it was basically the compressor and evaporator coils and my parts warranty was only good for 5 years after my purchase date. Needless to say I wont't be making any major purchases from Sears again. Do yourself a favor, buy a Trane. Also, in response to the lady who remarked that the other bad reviewer didn't understand how a heat pump worked and he or she was ignorant, I'm glad you are happy with your Kenmore from Sears. My guess is you or your husband work for Sears. If not, wait a couple more years and let us know how much you still love your Kenmore heat pump.

P. Sutton

Hazard, KY

"Sears is Garbage"

1.0 rating
Very Unsatisfied

Had my heat pump/electric back up for 3 years. Both the heat pump and back up have had to go through major repairs. Electric furnace needed a new motor and is now working again but is very noisy. The heat pump on the other hand hasn't worked properly in a year now. Sears keeps sending out junk compressors and it take 1-2 weeks for the compressor to get to my house. On top of that it takes the repair company another week to show up to install it only to tell me that the compressor is junk. All under warranty and they refuse to just simply replace the entire unit. Glad Sears is going bankrupt, they deserve it, never buying there crap products again.

Mr. PO

peru, indiana

"Sears is great!"

5.0 rating
Very Satisfied

They do a great job with new air condoning! Its so sad to read these reviews from people who only write to complain. The things I read that are marked as "unsatisfied" are obviously from the rude, impatient and ignorant of how the hvac process works. The company and warranty are wonderful! I love mine, maybe I also just have a good attitude and attract good things!

Jill Trident

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