Goodman Heat Pumps

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Consumer Reviews of Goodman


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #13 of 71 Heat Pumps
  • 30.28% of customers recommended

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Goodman Heat Pump Reviews

Showing 1-5 of 478 reviews

"Stay away from Goodman!!!!!"

1.0 rating
Very Unsatisfied

Original Goodman heat pump installed in our new house lasted almost one year and the evaporator core started leaking. They install a new core and then about a year later the accumulator leaked so a new one was installed. A couple of years later the compressor would not start so they installed a "hard start" capacitor. Ten years and two months later (yes two months out of warranty) the reversing valve splits!!! I decided not to have it repaired and had a whole new Goodman 16 seer system installed. After three months the new system would not defrost because the sensor stopped working. Now, after two years, the expansion valve is stuck and they have to get the part from Goodman which will take two to three weeks!!! These systems are nothing but trouble!!! Pure junk!!


Knoxville, TN

"Tore up again"

1.0 rating
Very Unsatisfied

Never will I buy this brand again. I was led to believe I had the best brand. Wrong I've had my unit 5 years, been worked on 4 times. Replaced 2 boards, freeon leaked out and had to be fixed. Then a wire broke. Now the fan motor is out. And the warranty isn't worth the paper it's written on. I'll soon have more money on repairs then what I paid for the unit when new. Won't happen again. I won't buy this product again.


Hazard Ky

"Unsatisfied customer"

1.0 rating
Very Unsatisfied

I would not buy anything I have a heat pump and all I have had is trouble out of it it is a 14 sheer Goodman service team is out at my house about six or seven times a year can't even get it to work for one year with out something messing up on it and Goodman want replace it it is junk I am still paying for this junk so in would not recommend this product to anyone I put a wood stove in because I don't trust this product to do it's job



"Have to register to get 10 year warranty"

1.0 rating
Very Unsatisfied

Purchased a new home with a goodman heat pump. Heat pump catastrophically failed 63 months later. Had we been told/known we had to register our heat pump for warranty we would have had a 10 year warranty. Instead we are out of luck and have to replace our 5 year old ducted unit Poor quality, and even worse warranty program

M lundrigan


"MSG12 model disappointing"

1.0 rating
Very Unsatisfied

Nothing but problems over the less than 5 years installed. Short warranty and high replacement cost for burnt out compressor. Control board failure after 1 year parts warranty expired. $1200 to replace condenser, $2000 for new Dakin unit with 10 year parts warranty.

Bob Lancaster

Mena, AR

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