Comfortmaker Heat Pumps

Everything you need on Comfortmaker Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Comfortmaker Heat Pump Overview

Comfortmaker is a subsidiary of International Comfort Products (ICP), based in Lewisburg, Tennessee. Originating in the 1950s as a part of American Furnace Co., the brand was eventually sold to Singer in 1968. Singer later became a unit of Snyder General Corp., which was eventually purchased by ICP. 

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Consumer Reviews of Comfortmaker


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #11 of 71 Heat Pumps
  • 35.29% of customers recommended

Reviews by Heat Pump Series

CCH9 Performance

Comfortmaker’s annual revenue is estimated at over $48 million. Notable product features include a wifi-connected Observer Communicating System, which controls multiple units to optimize temperatures in every zone of your home; two-stage, noise-reducing scroll compressors; and tough, corrosion-resistant casings. Comfortmaker offers a wide variety of heating and cooling products including air conditioners, gas and oil furnaces, ductless systems, and geothermal and standard heat pumps. This overview covers Comfortmaker’s heat pump line.

Heat Pump Overview

Heat pumps are an energy-efficient option for conditioning your home’s climate year-round. They function by using another source (air, ground, or water) to move heat from one space to another. Because the system primarily moves heat versus generating it, the costs for heating and cooling can be reduced by up to 75%.

Heat pumps come in three types: air source, ground source (geothermal), and water source. An air-source heat pump functions much like a normal air conditioner during the warm season but reverses the flow of refrigerant in the summer to draw heat from the cold air and transfer it into your home. The other two types of heat pumps use the relatively stable temperature of the ground or water source to extract heat and move it inside. The type of heat pump that works best for you will depend on your climate, so be sure to consult a heating and cooling professional before making your decision.

Comfortmaker Heat Pump Series and Models 

Comfortmaker Softsound Deluxe 18 Heat Pump With SmartSense

This electric, air-source heat pump uses a five-stage, variable-speed compressor with a variable-speed fan for fine-tuned heating and cooling. It can also be paired with a compatible gas furnace for dual-fuel heating in colder climates. The unit features an  Energy Star rating, operates at up to 19 SEER when heating (13 EER when cooling), and boasts an HSPF heating efficiency rating of up to 11.

As part of the Comfortmaker SoftSound line, this unit can operate at as low as 56 decibels. It connects to wifi and links with the Observer wall control and other units in the home to optimize temperatures in every room. Comfortmaker also offers two slightly less efficient, louder models—the SoftSound 16 and SoftSound 14.

Technical Specs

  • System-protecting high-pressure switch, low-pressure transducer, and filter drier
  • Uses Comfortmaker’s SmartSense technology for optimized comfort
  • Wifi remote access and intelligent diagnostics
  • Uses non-ozone depleting R-410A refrigerant
  • Cooling capacity: 1.5-5 tons
  • Weight and dimensions: 31-13/16 x 23-1/8 x 23-1/8 inches, 132 pounds (smallest unit); 42-5/16 x 31-3/16 x 31-3/16 inches, 233 pounds (largest unit)

Comfortmaker Performance 16 Heat Pump N4H6

As Comfortmaker’s most energy-efficient heat pump, the N4H6 will save you in the long run. Its two-stage compressor can kick into high gear at extreme temperatures to keep you warm or cool year-round, and it can be paired with a compatible gas furnace for optimal energy efficiency. This electric unit operates at up to 17.5 SEER when heating (13.5 EER when cooling) and is rated up to 9.5 HSPF in heating efficiency.

While not as quiet as the SoftSound series, the N4H6 can operate as quietly as 70 decibels. When paired with a humidity-sensing thermostat, it can also function as a dehumidifier during the warmer months. Comfortmaker offers several other versions of its Performance line along with a Coastal Design version for customers dealing with the corrosive effects of salt in the air.

Technical Specs

  • System-protecting high-and low-pressure switches and filter drier
  • Uses non-ozone depleting R-410A refrigerant
  • Cooling capacity: 2-5 tons
  • Weight and dimensions: 38-7/8 x 35 x 35 inches, 233 pounds (smallest); 45-11/16 x 35 x 35 inches, 294 pounds (largest)

Comfortmaker Performance 14 Compact Heat Pump 

This model features a compact design, and its single-stage scroll compressor fits in a narrow cabinet and hugs tightly against your home, making it a great space-saving option. Like the other Performance models, you can pair it with a compatible gas furnace for optimal heating efficiency during heavy cold spells.

This unit features a SEER rating of 14 (11.5 EER when cooling) and has an 8.2 HSPF heating-efficiency rating.

Technical Specs

  • System-protecting high-and low-pressure switches and filter drier
  • Uses non-ozone depleting R-410A refrigerant
  • Cooling capacity: 1-5 tons
  • Weight and dimensions: 25-1/8 x 36-15/16 x 14-9/16 inches, 150 pounds (smallest); 43-1/8 x 44-1/2 x 17-1/16 inches, 258 pounds (largest)

Comfortmaker SoftSound Variable-Speed Geothermal Heat Pump

For maximum efficiency and heating performance, it’s tough to beat this Energy Star-qualified electric geothermal heat pump. The system delivers consistent, even temperatures using a variable speed fan and a two-stage heating and cooling process. The underground outdoor unit size will vary by your home and lot size, but performance remains exemplary even during extreme cold due to stable ground temperatures.

Energy efficiency ratings, depending on whether you use an open- or closed-loop system, will range from 3.5-4.6 COP heating and 15.5-30 EER cooling. Comfortmaker’s geothermal heat pumps can also be used for supplemental hot water generation. The brand also offers a Performance model, which is slightly less efficient and a bit louder.

Technical Specs

  • Insulated cabinet and compressor blanket for quiet operation 
  • Cooling capacity varies by unit size
  • Large operating temperature range with outstanding cold-weather performance
  • Weight and dimensions: varies 

Comfortmaker SoftSound Split-System Geothermal Heat Pump

This Energy Star-qualified, split-system geothermal model can be paired with a furnace or fan coil to deliver temperature-controlled air to your home. You can capture the excellent efficiency and reliability of geothermal heating and cooling while joining it with your existing system.

Energy efficiency ratings will depend on whether you use an open- or closed-loop system and range from 3.3-5.2 COP heating and 14.8-29.1 EER cooling. As with Comfortmaker’s other electric geothermal heat pumps, its split system can be used for supplemental hot water generation. 

Technical Specs

  • Insulated cabinet and compressor blanket for quiet operation 
  • Cooling capacity varies by unit size
  • Large operating temperature range with outstanding cold-weather performance
  • Dependent on furnace or fan coil with ECM blower motor
  • Weight and dimensions: varies 

Care and Maintenance

FurnaceCompare has built a robust guide on heat pump maintenance. Dirty filters restrict airflow, reduce system efficiency, and risk damaging your compressor. Keep your outdoor coils clean and free of debris, and straighten any bent fins. You should also have a licensed HVAC technician service your system at least once a year to ensure all ductwork is clear, refrigerant isn’t leaking, and your system is operating at maximum efficiency.

Comfortmaker Heat Pump Warranties

All Comfortmaker products are covered by a 10-year limited parts warranty upon registration; this applies to all functional parts. The company also notes that some key components may include a longer warranty. Check with your dealer for details before purchasing. 

Some units come with an additional No-Hassle Replacement warranty, which will cover a replacement unit if a major part fails during the coverage period. Warranty length varies by product group:

  • 10 Years – Top-of-the-line products
  • 5 Years – Mid-tier products
  • 1 or 3 Years – Standard-level products

Ask your dealer about other options for your heat pump.

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Comfortmaker Heat Pump Reviews

Showing 1-5 of 34 reviews


1.0 rating
Very Unsatisfied

Installed 6-8-2010. 10 year warranty on parts. Unit not working since 7-25-2018. Now told parts needed are no longer made. May be middle of September before parts can be found. Great news for an 80-year-old woman living in hot South Texas. With 2 more years remaining on the warranty, this is not acceptable.

Barbara Kappelmann

McQueeney, Texas

"Dissatisfied Customer"

1.0 rating
Very Unsatisfied

Since 2009 new house with two new units. 1St covers large bonus room & bath upstairs unit about 600'sq. Replaced evaporator coil after 3.5 years. Generally keep this unit at 80. It runs regularly in summer due to proximity to roof heat. Okay, warranted but still had to pay labor etc… Now for the ride…main unit two evaporator coils and a capacitor on the Condensing unit. Capacitor was late last summer, okay. But two coils going bad in less than 6 years, now third one is leaking, meaning another replacement in less than 8 years and this one is out of warranty. Simply not satisfactory. Now, my installer put in original and has maintained and been very good about coming and "repairing" with 20 years experience in business. But< giving me a shrug that is how it is these days? Hmm, I have begun to look around for another qualified installer #1 and will get an updated measurement of what is really needed. I think the original 4 ton is over capacity for about 1650-1700 sq feet downstairs. However, several factors need to be considered in that area. Close off about a third of space two rooms that are hardly used, vent registers are left open but air flow is 'restricted' and ceilings in part of house are raised cubic feet west side of house gets blasted by south ga summer sunshine… So many factors I did not understand or care to until it began to reach deep into my pockets… Pricing on new units has a lot to do with seer, Tonnage, and condensor type I.E. a two stage or single… Those are the main cost considerations between units. The biggest factor I have found in all my research is your installer's "true" qualifications. This is where consumers need to be most aware. Bottom line still in research mode unit has charge that could go out anytime. But, in my case issues may not have been all about the equipment…since most all "guts" are produced by two or three manufacturing companies but with corporate names added like Trane, Carrier, Rudd etc. There are always lemons produced, typically at or near end or beginning of new runs in production but most equipment is fairly similar.

W Juraschek

South Georgia


1.0 rating
Very Unsatisfied

I bought this unit about 6 years ago I have had 4 blower motors replaced I like every thing else but this is not what I paid for if they could fix this issue it would be a good unit however the company I bought it from has done a outstanding job of keeping it running hopefully you correct this problem.

Larry Jeffries

Palmetto, FL


1.0 rating
Very Unsatisfied

Had this thing for two years, never worked very unsatisfied. Nothing but a money pit.




1.0 rating
Very Unsatisfied

Installed August 5, 2013. Repair, heat pump installed August 5, 2013, January 26, 2015, February 13, 2015, February 19, 2015 and March 20, 2017 a repair on comfort maker air handler installed. September 23, 2013….nothing but problems junk, plus high electric usage.

Robert Van karsen

Galion, OH

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