Carrier Heat Pumps

Everything you need on Carrier Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Carrier Heat Pump Overview

FurnaceCompare no bias towards or against any particular brand of heating and cooling equipment. Since 2002 our job has been to provide information, reviews and commentaries on equipment, not to tell you to buy one brand over another. Manufacturers and advertisers cannot pay to influence the information that we publish. With that in mind, here is what you should know about Carrier Heat Pumps.

What are the 10 Best Heat Pumps?

Consumer Reviews of Carrier

2.4

  • Very Satisfied
    44
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    87
  • #12 of 71 Heat Pumps
  • 33.99% of customers recommended

Carrier Heat Pump Series

Carrier Heat Pumps come in three different series. They are separated by tiers, with the top tier known as the Infinity Series. The middle units are in the Performance Series and the low end units are in the Comfort Series. The Infinity Series offers seven heat pumps, four by the Performance Series, and three in the Comfort Series. Included in the Infinity Series, is what Carrier calls their top product, the Infinity® Series Heat Pump System with Greenspeed® Intelligence. We’ll get into more detail on that later.

The Infinity Series are available in higher SEER, with the highest at 20.5 SEER. Carrier claims this unit to be the most heat efficient, of ducted, air source heat pumps at 13 HSPF. The Performance Series top unit is 17.5 SEER, with the Comfort Series unit at 15 SEER. Exclusive to the Infinity series are the Infinity Control and the Silencer System II ™, both of which we will delve into more later. The Côr™ thermostat is recommended for the Performance and Comfort Series, while all systems are compatible with Hybrid Heat when used with specified thermostats, meaning you can connect your heat pump to your furnace thermostat. WeatherArmor ™ Ultra Protection is featured on all series, with coastal models coming with additional protection.

Where are Carrier Heat Pumps Made?

Carrier is part of United Technology Corporation’s (UTC) Climate, Control and Security division, and is based in Palm Beach Gardens, Florida. UTC is headquartered in Farmington, Connecticut. Carrier Heat Pumps are manufactured at their Collierville, Tennessee plant.

Carrier-Specific Features

Greenspeed® Intelligence is available only on the top of the line Infinity Series unit. It is an adaptable speed technology within the unit, that is paired with the Infinity Control. Carrier claims by communicating with Infinity Control, the variable speed compressor will modify its output to suit the home’s needs. It can adjust between 40% and 100%.

WeatherArmor ™ Ultra Protection is how Carrier markets their unit design for durability. Carrier claims their design protects heat pumps from outdoor conditions and improves durability, while keeping the aesthetic. It claims this is achieved by the design of a galvanized steel cabinet, louvered coil guard, and baked-on powder paint.

The Silencer System II ™, Carrier markets as having five components to a quieter system. The result Carrier claims of their design, results in optimized air flow and minimized vibrations with sound absorbing materials.

The Infinity Control is the thermostat control recommended for the Infinity Series. It is also available on smartphones with the MyInfinity app. Carrier claims the device can manage the comfort of up to eight zones, to include: temperature, ventilation, air flow and humidity.

The Côr™ thermostat is the recommended thermostat on all Performance and Comfort series. There are different types of Côr™ thermostats, with wifi compatible options, as well as lower priced, fully programmable options.

All series are capable of Hybrid Heat®, meaning you can pair your heat pump with existing furnace. These are compatible with specific thermostats.

What do Heating Contractors Say?

Pros

  • The Greenspeed Intelligence is spoken highly of, as one contractor notes (though it’s only on heat pumps), “The carrier greenspeed is a great system.” Another contractor pointed toward its efficiency under the right circumstances, saying, “If the system is sized correctly, and the ductwork is designed properly for the lowest and highest airflows (tricky), the system will operate almost constantly at the speed necessary to maintain your comfort settings.” A third contractor seemed even more impressed, saying of the GreenSpeed, “They are a marvel of engineering. Complex, expensive, and difficult to adjust, but yet impressive.“
  • Carrier is a bit more upscale than some of other brands with the same parent company, a contractor said, “Carrier has some higher end equipment along with Bryant. These two seem to get more bells and whistles sooner than the rest.”

Cons

  • While Carrier is a little pricier and has some “higher end equipment,” the same contractor said of other brands, “There is nothing wrong with any of these brands especially if you’re only staying in your present home for 10 years.”
  • One contractor prefers Rheem because of where parts are made, saying, “In my opinion, I think Rheem is better. The Carrier coils I have seen are not made in the U.S.A. The Rheem coils are made in the U.S.A.”

Carrier Infinity Series

The Infinity Series from Carrier offers two stages of heating, requiring less power to function for longer periods of time. With a Seasonal Energy Efficiency Ratio (SEER) rating of up to 19, Infinity Series heat pumps have advanced humidity and temperature controls and a Silencer System II that reduces the sound to as low as 69 dB. Efficiency is also measured by the Heating Seasonal Performance Factor (HSPF) and the Infinity Series unit is rated up to 9.5, and has the protection of a WeatherArmor Ultra system.

Carrier Performance Series

An efficient cooling system is reversed during winter months to provide low-cost heating and a SEER rating of up to 16.5 in the Performance Series. Homeowners will notice that Performance Series units are both reliable and quiet as they have a filter drier and a Silencer System II with noise levels as low as 69 dB. Similar to the Infinity Series, the Performance Series heat pumps contain a WeatherArmor Ultra system and are rated up to 9.5 HSPF.

Carrier Heat Pump
Carrier Heat Pump

Carrier Performance Compact Heat Pumps

Carrier Performance Compact Heat Pumps can be placed close to a house or on a roof, and are specifically intended for smaller applications. Numerous features of the Compact version of the Performance Series are comparable to the original line, such as a Silencer System II and a filter drier, although the sound level differs slightly at a range as low as 68 dB, and the SEER rating reaches up to 15.5. Manufactured with the WeatherArmor system, the Performance Compact Heat pumps have an HSPF rating of up to 7.7, which could be useful when stored outside.

Carrier Comfort Series

Billed as an inexpensive way to provide year-round and efficient heating and cooling, the Comfort Series Heat Pump has a SEER rating of up to 16 and a WeatherArmor louvered coil guard. In addition, the Carrier Comfort Series is rated up to 9.0 for the HSPF and as low as 70 dB for the noise level.

Carrier Base Series Heat Pumps

When customers are looking for the most economical solution for home comfort, the Base Series from Carrier is something to consider with a SEER rating of up to 15, the WeatherArmor louvered coil guard, an HSPF of up to 8.8, and sound levels as low as 71 dB. Resistance of salt water corrosion is part of the WeatherShield coating on the coastal model, also available by Carrier.

Care and Maintenance of Carrier Heat Pumps

Generally, yearly service checks are recommended for heating units to prevent any substantial wear of key parts or components. Looking at the Pre-Service Checklist on the Carrier website will give consumers an accurate idea of how to prepare for the appointment.

Warranty

Each Carrier heat pump has a 10-Year Parts Limited Warranty when properly registered within 90 days, or an automatic 5-Year Warranty.

Find a Certified Heating & Cooling Professional In Your Area

Contact a top-rated local expert to help with all of your home's HVAC needs.

Carrier Heat Pump Reviews

Showing 1-5 of 145 reviews

"ClimateMasterBo"

5.0 rating
Very Satisfied

1st problem was ledgerock prevented me from trenching any deeper than 6'. RM owner came out to site and assured me it was deep enough. Next problem was that the heat pump did not work correctly for the first 2 months. Lots of troubleshooting, reconnection of wires, etc. and it settled down and seemed to work correctly. During this, I saw incoming fluid temp at around 35F in coldest months (vice 50F noted in literature). RM says that's OK as long as I see a 4-5 degree difference in outgoing temp. What I'm not sure of though is if heat pump efficiency is affected by having to extract the heat from colder liquid or if the main issue is just extracting the 4-5 degrees of heat.

LR

Cedar hill TX

"Another Carrier catastrophe"

1.0 rating
Very Unsatisfied

Buy anything other than a Carrier, customer service is lousy/none. Will not last through warranty period. Example: blower motor quits, service tech says it could be the motor or the controller on the end of the motor, but cannot tell, have to send it to Carrier. In order to get your a/c working in over 90 degree weather, you have to get a motor and controller assembly that will take over a week. Then you have to wait for Carrier to determine which is bad, or both. And customer will have to pay the difference. We have had Goodman, Rheem and in my opinion, the best Trane. All lasted 10 years or better, with very few problems, not at all like Carrier.

Roger Davis

Lucedale, MS

"P.O.S."

1.0 rating
Very Unsatisfied

Another corporate ripoff. They could give you the unit at the stupidly excessive prices for repair parts. Indoor fan lasted less than 10 years – $1,800 to replace failed fan motor.

Dan Vaught

Virginia

"Complete disaster"

1.0 rating
Very Unsatisfied

The Infinity 18 SEER puron based heat-pump (4-ton) has been a complete disaster, as far as reliability. The invertor board has been replaced twice and the unit is now down again. It has all the bells and whistles, but absolutely no reliability. My installer/contractor says Carrier is working on a fix, but absolutely no feedback from them. Carrier needs to step up and fix problem that has been going on for well over several years now. We are senior citizens with health problems and cannot continue in this mode. We need to have some resolution ASAP. The system was purchased in 2014 for $11,500, and was supposed to be top of the line. Carrier is not standing by their product.

Michael Lenzo

Melbourne, FL

"Blower Motor Fault after only 36 months & poor customer service"

1.0 rating
Very Unsatisfied

Do not buy a Carrier. The blower motor on our $12,000 unit has faulted out after only 36 months. Carrier warranties their ac units for 5 years; however, they charge a ridiculous $176 warranty processing fee and the labor is of course not covered. I tried to negotiate no fee or a lower fee with customer service and the rep I spoke to was very flippant. I fear what other problems may occur with this system if after such a short time something like this has happened. Do not buy Carrier.

Tina Jett

Weatherford, TX

Best Heating & Cooling Products

See ratings and reviews for the best in furnaces, air conditioners, heat pumps, boilers and more.

HVAC Brands

Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more.


Trane American Standard Lennox Carrier Goodman

Ready to get a quote from an HVAC contractor?

Let us know what type of service you need and we can connect you with a certified local HVAC contractor.

Please enter a valid name

Please enter a valid phone number

Please enter a valid zip code

Please enter a valid email address

Please select repair or replace

Please select heating, cooling or both