Carrier Heat Pumps

Everything you need on Carrier Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Carrier Heat Pump Overview

Founded in 1915, Carrier is an American company that was acquired by United Technologies in 1979. The company makes various heating and cooling products, including refrigeration and food service equipment and residential HVAC systems.

What are the 10 Best Heat Pumps?

Consumer Reviews of Carrier


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #12 of 71 Heat Pumps
  • 33.99% of customers recommended

Carrier heat pumps are manufactured with high-quality materials and features to offer optimal year-round heating and cooling conditions. When searching for a Carrier heat pump for your home, consider the SEER rating. SEER stands for Seasonal Energy Efficiency Ratio and it’s an easy way to compare the energy efficiencies of different products. 

Heat Pump Overview

Part of an HVAC system, a heat pump helps heat and cool your home by extracting heat energy from your environment and transferring it to another location (usually from outside to inside). During the winter, it extracts heat from outdoor air and moves it inside to heat your home. In the summer months, it takes heat energy from inside and transfers it outside to keep your home cool.

Carrier Heat Pump Series and Models

Carrier offers several heat pump models and series that vary by price and energy efficiency. Review our top picks from the brand to determine which one is right for you based on factors like size, SEER rating, and other features.

Infinity 20 Heat Pump with Greenspeed Intelligence (25VNAO)

The Infinity 20 Heat Pump with Greenspeed Intelligence is an energy-efficient heat pump that comes with a 13 HSPF rating. The Greenspeed Intelligence was created by pairing adaptable-speed technology with Infinity System Control’s intelligence. This model has a variable-speed compressor that allows it to adapt its output to the needs of the home when managed by Infinity System Control. 

Notable features include optimal humidity and temperature control, a filter drier system that protects it from moisture and contaminants, WeatherArmor Ultra protection, non-ozone-depleting Puron refrigerant, and quiet performance as low as 58 decibels.

Ideal For: Small business owners, homeowners, renters

  • Type of Fuel: Gas/electric
  • SEER Rating: Up to 20.5
  • Energy Efficiency: Recognized as the Most Efficient of ENERGY STAR 2019
  • Price: $13,791.98
  • Technical Specs: This model has a 2- to 5-ton capacity.

Infinity 18VS Heat Pump (25VNA8)

The Infinity 18VS Heat Pump is a variable-speed heat pump that can step down in five stages to as low as 25% of its capacity. It’s better than a two-stage unit at keeping temperatures even and can run at lower speeds for optimal energy efficiency. It also runs quietly.

This model allows you to use a communicating system that’s compatible with two-stage thermostats, giving you full control over your environment. Features include quiet operation as low as 55 decibels, optimal humidity, temperature control when managed by Infinity Touch Control, and Hybrid Heat compatibility.

Ideal For: Small business owners, homeowners, renters

  • Type of Fuel: Gas/electric
  • SEER Rating: Up to 18 
  • Energy Efficiency: ENERGY STAR-qualified for select sizes
  • Price: $3,550 (unit only); $9,700 (installed)
  • Technical Specs: This series has a 2- to 4-ton capacity.

Infinity 16 Heat Pump (25HNB6)

The Infinity 16 Heat Pump is an advanced, energy-efficient model with a two-stage compressor that provides excellent cooling and heating efficiency. When you pair it with Infinity System Control, you receive increased energy savings and convenient system management features.

Notable features include Hybrid Heat compatibility, sound as low as 67 decibels, superior humidity and temperature control, WeatherArmor Ultra protection, non-ozone-depleting Puron refrigerant, and Ideal Defrost heating operation with Infinity System Control. 

Ideal For: Small business owners, homeowners, renters

  • Type of Fuel: Gas/electric
  • SEER Rating: Up to 17.5
  • Energy Efficiency: ENERGY STAR qualified
  • Price: $7,414
  • Technical Specs: This system has a 2- to 5-ton capacity.

Infinity 16 Coastal Heat Pump (25HNB6**C)

The Carrier Infinity 16 Coastal Heat Pump provides some of the best comfort features in the industry to those that live within 10 miles of the seacoast. The unit was built with advanced features and designed to withstand any severe weather conditions, including harsh salt air. The model is also backed by one of the best seacoast warranties around. 

Features include two-stage compressor comfort, excellent heating and cooling efficiency, sound as low as 67 decibels, and non-ozone-depleting Puron refrigerant.

Ideal For: Small business owners, homeowners, renters

  • Type of Fuel: Gas/electric
  • SEER Rating: Up to 17.5 
  • Energy Efficiency: ENERGY STAR qualified
  • Price: $2,950 (unit only); $8,550 (installed)
  • Technical Specs: This system has a 2- to 5-ton capacity.

Performance 16 Heat Pump (25HCB6)

The Carrier Performance 16 Heat Pump is designed with Hybrid Heat compatibility when paired with select thermostats. The two-stage compressor provides added comfort and superior humidity and temperature control. This model runs quietly with sound as low as 70 decibels. 

Features include a filter drier system that provides protection from contaminants and moisture, non-ozone-depleting Puron refrigerant, and WeatherArmor Ultra protection.

Ideal For: Small business owners, homeowners, renters

  • Type of Fuel: Gas/electric
  • SEER Rating: Up to 17.5 
  • Energy Efficiency: ENERGY STAR qualified
  • Price: $5,205
  • Technical Specs: This system has a 2- to 5-ton capacity.

 Care and Maintenance

Your Carrier heat pump requires regular maintenance to remain in good working condition. You should regularly clear away debris from your outside unit, inspect the cabinet for damage, clean or replace the air filter, inspect the condenser coil, check the refrigerant levels, and inspect and clean the blower assembly.

Carrier Heat Pump Warranties

Every Carrier heat pump comes with a 10-year parts-limited warranty upon timely registration of your new equipment. If you don’t register within 90 days of your purchase, the 10-year warranty becomes a five-year warranty. There’s also an optional labor warranty available.

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Carrier Heat Pump Reviews

Showing 1-5 of 145 reviews


5.0 rating
Very Satisfied

1st problem was ledgerock prevented me from trenching any deeper than 6'. RM owner came out to site and assured me it was deep enough. Next problem was that the heat pump did not work correctly for the first 2 months. Lots of troubleshooting, reconnection of wires, etc. and it settled down and seemed to work correctly. During this, I saw incoming fluid temp at around 35F in coldest months (vice 50F noted in literature). RM says that's OK as long as I see a 4-5 degree difference in outgoing temp. What I'm not sure of though is if heat pump efficiency is affected by having to extract the heat from colder liquid or if the main issue is just extracting the 4-5 degrees of heat.


Cedar hill TX

"Another Carrier catastrophe"

1.0 rating
Very Unsatisfied

Buy anything other than a Carrier, customer service is lousy/none. Will not last through warranty period. Example: blower motor quits, service tech says it could be the motor or the controller on the end of the motor, but cannot tell, have to send it to Carrier. In order to get your a/c working in over 90 degree weather, you have to get a motor and controller assembly that will take over a week. Then you have to wait for Carrier to determine which is bad, or both. And customer will have to pay the difference. We have had Goodman, Rheem and in my opinion, the best Trane. All lasted 10 years or better, with very few problems, not at all like Carrier.

Roger Davis

Lucedale, MS


1.0 rating
Very Unsatisfied

Another corporate ripoff. They could give you the unit at the stupidly excessive prices for repair parts. Indoor fan lasted less than 10 years – $1,800 to replace failed fan motor.

Dan Vaught


"Complete disaster"

1.0 rating
Very Unsatisfied

The Infinity 18 SEER puron based heat-pump (4-ton) has been a complete disaster, as far as reliability. The invertor board has been replaced twice and the unit is now down again. It has all the bells and whistles, but absolutely no reliability. My installer/contractor says Carrier is working on a fix, but absolutely no feedback from them. Carrier needs to step up and fix problem that has been going on for well over several years now. We are senior citizens with health problems and cannot continue in this mode. We need to have some resolution ASAP. The system was purchased in 2014 for $11,500, and was supposed to be top of the line. Carrier is not standing by their product.

Michael Lenzo

Melbourne, FL

"Blower Motor Fault after only 36 months & poor customer service"

1.0 rating
Very Unsatisfied

Do not buy a Carrier. The blower motor on our $12,000 unit has faulted out after only 36 months. Carrier warranties their ac units for 5 years; however, they charge a ridiculous $176 warranty processing fee and the labor is of course not covered. I tried to negotiate no fee or a lower fee with customer service and the rep I spoke to was very flippant. I fear what other problems may occur with this system if after such a short time something like this has happened. Do not buy Carrier.

Tina Jett

Weatherford, TX

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