Bryant Heat Pumps

Everything you need on Bryant Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Bryant Heat Pump Overview

Heat pumps are dual function devices that cool a house in the summer and heat it in the winter. They transfer heat against the gradient along which it would normally flow. Heat pumps can thus be a good investment for homes located in climates with fluctuating weather.

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Consumer Reviews of Bryant


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #12 of 71 Heat Pumps
  • 36.11% of customers recommended

Reviews by Heat Pump Series

Evolution Preferred Evolution Extreme

Bryant makes three different classes of heat pumps: Legacy, Preferred, and Evolution.


The Legacy heat pump has a SEER of 16 and an HSPF of 9.0. These numbers represent relatively high efficiency, even though this is the weakest of Bryant's models. At 76 decibels, the Legacy is relatively loud.

This model, along with the other heat pumps listed here, uses Puron refrigerant instead of Freon. This substance does not emit ozone-destroying chlorofluorocarbons, and thereby brings the air conditioners into compliance with federal regulations.


The Preferred Series heat pumps have SEERs of 16.5 and HSPFs of 9.5. It improves on the Legacy by adding, for one thing, a two-stage scroll compressor. All of these products have scroll compressors, which means they use a circular motion. The two-stage compressor is additionally helpful, because it prevents the heat pump from having to operate at full speed when the weather is not particularly extreme.

The Preferred, as well as the Evolution, is equipped by the DuraGuard® Plus Protection Package. This is a series of coatings and other interventions that decrease susceptibility to the elements.

Preferred Compact

The Preferred Compact is a particularly small model of heat pump, designed to fit into a space on a roof or a deck. As such, it's not quite as efficient as the other pumps. It has a maximum SEER of 15.5 and a maximum HSPF of 9.0. However, it is the quietest of all these units, producing only 66 decibels of noise.

The Preferred and Preferred Compact both use Duraflow design, which is partly responsible for decreasing the sound.


This is Bryant's top-of-the-line heat pump. It has a SEER of up to 19 and an HSPF of 9.25.

The Evolution heat pump is set up to integrate with the Evolution Control system. This is a thermostat that also controls humidity and allows for multi-day programming. This system can also be accessed remotely using phone or computer.

This model features the AeroQuiet® System II, which decreases the noise that it actually emits. This brings its average operating noise to 72 decibels.


All of the above products come with a ten-year limited warranty for their parts. This warranty is valid only for the original owner. Its span decreases to five years if the product is not registered within ninety days of purchase.

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Bryant Heat Pump Reviews

Showing 11-15 of 72 reviews


1.0 rating
Very Unsatisfied

I have two top of the line Bryant heat pump systems that have had catastrophic failures in less than 5 years. Bryant has not backed up their products and as a result, I will never, ever purchase another Bryant system. These systems cost over $25,000 to be installed and Bryant wants me to pay another $6,000 to have the unit that is currently failed replaced. This is completely unacceptable. Update: 2017-03-06 Brand Name: Bryant (Brand ID: 689) Model Number: 286BNA036-C Series name: Evolution Title of Review: Worst Warranty Service I have two heat pump systems that have both failed in less than 8 years with regular service and lower than average use. In addition our filters are changed quarterly. The first 5 ton system had three catastrophic failures within 5 yrs until the contractor forced Bryant to replace the system (heating and a/c). I was told then, that the smaller 3.5 ton was also going to fail, but Bryant wouldn't address the issue until it did. It failed in 15 degree weather and Bryant's response was less than stellar. The replacement cost was over $4,000 and that was the 'deal from Bryant'. These systems are the best ones made by Bryant (their Cadillac) and should have been trouble free for a minimum of 15 years. In the course of all of this, we found out that Bryant knew there was a defect in the compressors and mother-boards of these 2005 – 2008 systems. Our experience with multiple phone calls to Bryant were to experience the worst customer service ever. I will never, ever purchase another Bryant system, they are junk.

Deb Levy

Pittsburgh, PA

"They can sell them but don't want to service them"

1.0 rating
Very Unsatisfied

Bought the unit five years ago. It has operated pretty well until now. Now it won't cool and I'm having trouble finding someone to service the unit. Called 800 number, the number they gave me said they didn't do service work in my area. Should have bought a Trane.

C. Crews


"The heat pump stopped working – less than 3 years."

1.0 rating
Very Unsatisfied

Though the service folks have been good about coming out, my heat pump has stopped working. We are just using the furnace now. A unit that stops working in less than three years is a manufacturer I would not buy from again. Disappointed.


Renton, WA

"Great Heatpump!"

5.0 rating
Very Satisfied

We bought our heat pump from a local HVAC installer about 8 years ago. It replaced an old AC unit and is using the existing gas furnace as backup heat for when the temperature is below 40. I like that the unit is pretty quiet and we have never had to pay any attention to it at all. Nothing has ever gone wrong with it. It cools the house in the summer and heats it in the fall/winter until the outdoor temperatures get too cold for it to function efficiently (then the backup heat comes on). It also has a built-in electric backup but since we already had the furnace we don't use that. The only thing I don't like about it is that it is huge and our installer sited it kind of badly. If I had to do it over I'd purchase the same unit, but I'd get our installer to move it over a little bit. I would strongly recommend this brand, we have had a great experience.

Charlottesville, VA

"2 Ton 15.5 Seer Bryant Heat Pump System is the way to go"

5.0 rating
Very Satisfied

I live in Northeastern Pennsylvania, and three winters ago we experienced very severe winter weather. We were hit with multiple ice and snow storms, and snow levels really piled high. Our heating bill kept rising, and my fiance and I wondered what was going on. We spoke to some of our neighbors, and they recommended taking a look at our outdoor heat pump. Because we weren't familiar, we called a local HVAC company. One of our friends highly recommended them and said that they price fairly, and they provide on time service. We called and spoke to a very friendly representative who set up an appointment for an HVAC technician to come out the next day at 11 AM. The technician arrived right on time and was very helpful and courteous. He took a look at the heat pump, and within 15 minutes, he told us that it was broken, and we would need a new one. He called us the next day with pricing which, when we shopped around online, we realized that we got a very competitive price for the pump. He recommended the 2 Ton 15.5 Seer Bryant Heat Pump System. The following week our new heat pump was installed, and we have had no problems since.

Scranton, PA

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