Bryant Heat Pumps

Everything you need on Bryant Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Bryant Heat Pump Overview

Heat pumps are dual function devices that cool a house in the summer and heat it in the winter. They transfer heat against the gradient along which it would normally flow. Heat pumps can thus be a good investment for homes located in climates with fluctuating weather.

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Consumer Reviews of Bryant


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #12 of 71 Heat Pumps
  • 36.11% of customers recommended

Reviews by Heat Pump Series

Evolution Preferred Evolution Extreme

Bryant makes three different classes of heat pumps: Legacy, Preferred, and Evolution.


The Legacy heat pump has a SEER of 16 and an HSPF of 9.0. These numbers represent relatively high efficiency, even though this is the weakest of Bryant's models. At 76 decibels, the Legacy is relatively loud.

This model, along with the other heat pumps listed here, uses Puron refrigerant instead of Freon. This substance does not emit ozone-destroying chlorofluorocarbons, and thereby brings the air conditioners into compliance with federal regulations.


The Preferred Series heat pumps have SEERs of 16.5 and HSPFs of 9.5. It improves on the Legacy by adding, for one thing, a two-stage scroll compressor. All of these products have scroll compressors, which means they use a circular motion. The two-stage compressor is additionally helpful, because it prevents the heat pump from having to operate at full speed when the weather is not particularly extreme.

The Preferred, as well as the Evolution, is equipped by the DuraGuard® Plus Protection Package. This is a series of coatings and other interventions that decrease susceptibility to the elements.

Preferred Compact

The Preferred Compact is a particularly small model of heat pump, designed to fit into a space on a roof or a deck. As such, it's not quite as efficient as the other pumps. It has a maximum SEER of 15.5 and a maximum HSPF of 9.0. However, it is the quietest of all these units, producing only 66 decibels of noise.

The Preferred and Preferred Compact both use Duraflow design, which is partly responsible for decreasing the sound.


This is Bryant's top-of-the-line heat pump. It has a SEER of up to 19 and an HSPF of 9.25.

The Evolution heat pump is set up to integrate with the Evolution Control system. This is a thermostat that also controls humidity and allows for multi-day programming. This system can also be accessed remotely using phone or computer.

This model features the AeroQuiet® System II, which decreases the noise that it actually emits. This brings its average operating noise to 72 decibels.


All of the above products come with a ten-year limited warranty for their parts. This warranty is valid only for the original owner. Its span decreases to five years if the product is not registered within ninety days of purchase.

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Bryant Heat Pump Reviews

Showing 6-10 of 72 reviews

"AC/Heap Pump Combo Unit"

1.0 rating
Very Unsatisfied

Installed a 3-ton AC/Heap Pump unit, Model 215bna024-A. Has been giving me trouble since Day 1. Unit initially had a delayed start of 5 minutes, was repaired a few times and has now stopped working completely. Called for warranty service but has to pay for labor, which could be hundreds of dollars. A piece of lemon. No more Bryant for me in the future! And I'll never use the contractor who recommended Bryant to me 2 years ago.


Westwood, MA

"Never Again"

1.0 rating
Very Unsatisfied

Went out just shy of 5 years and they would not replace it. Never again

Vicki C


"Mind is so old it is not even listed!!"

5.0 rating
Very Satisfied

Our Bryant unit is 23 years old and still running!! It is a bit noisy, but we have not had too much work done on it. The last repair was to replace a capacitor July 2017. Does anyone else have this model # 661bj048- a Serial # 1394e24205 I am afraid to buy a new Bryant unit (like I thought I would ), after reading these reviews

S Gray

Killen, AL

"Never Again"

1.0 rating
Very Unsatisfied

After living 45 years in the California desert, and now the Arizona desert, this is the worst a/c we have ever owned. I will never purchase a Bryant a/c again. The installing Authorized company could never get it to cool my home of only 1200 sq. Ft. (3.5 tons). He worked on it for 2 summers and I still had to survive with temps over 90 in my home. We got a new a/c company this summer, after the last company literally gave up. He could find nothing wrong (leaked Freon and replaced "valve" twice.) The new company looked it over and "could find nothing wrong except it "needed Freon". We even added a "return air" duct because the first company decided that's what the problem was. Now the new company says we need to replace our 5 yr old unit that no one can fix. On top of that…. there is no phone number to call Bryant air conditioners directly. Never Again!


Lake Havasu City, AZ


1.0 rating
Very Unsatisfied

I had my Bryant Heat Pump installed on April 8, 2014 and have had the fan motor replaced, parts were covered but the labor was $267.00 for an hours work, I timed the tech, now the condenser motor fan blade fell off and the motor quit working, I spent $5112.00 on this piece of crap. I wonder what's going to break next, I was told by the salesman from Cool Now that this was next to the best heat pump available, boy!!! Was I led down a blind path.

Richard L. Busche

Winter Haven, FL

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