American Standard Heat Pumps

Everything you need on American Standard Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

American Standard Heat Pump Overview

Heat pumps are machines that can be useful for houses in variable climates. They pump warm air into the house during cold weather, yet pump cold air during warm weather.

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Consumer Reviews of American Standard


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #14 of 71 Heat Pumps
  • 27.97% of customers recommended

American Standard makes six types of heat pumps, which are classified into three groups of two. These groups are Silver, Gold, and Platinum, in ascending order by expense. This order also corresponds roughly to energy efficiency, which is evaluated according to a system called the Seasonal energy efficiency rating (SEER). A high SEER implies high energy efficiency.

Silver Series

The two Silver Series heat pumps have SEERs of 13 and 14. They use Spine Fin coils, which are large groups of aluminum fibers bundled together, so as to increase the available surface area while keeping the material within a small volume.

Silver Series heat pumps come with many features that protect them from the elements. These include steel panels for the sides, Durabase basepans, and SermaGuard rust resistant screws for the joints between these planes. These items are protected against rust and other sorts of damage.

Gold Series

The heat pumps of the Gold Series are somewhat more efficient than those the Silver Series. They have SEER numbers of 13 ("Contemporary") and 15 ("Premium"). They also have all the above-described outstanding features found among the Silver Series. The Gold Series is characterized by intermediate cost, comfort, and efficiency.

The Gold and Platinum Series of pumps have insulators for their compressors, a feature which makes them less noisy.

These heat pumps can also house an AccuClean system, which filters out small particles from air passing through the heat pump. The company suggests that air can become 99.98% clean as a result of this system. The filtration process separates organic allergens and inorganic pollutants alike.

Platinum Series

The Platinum Series models are both the most expensive and the most efficient. They have SEER ratings of 16 and 20. Both use two-stages, which allows them to run without using as much energy on days when not very much heat exchange is necessary.

These units also have Comfort-R humidity modulation, to further increase control over the quality of the house's air.

The top-of-the-line model, the "Heritage 20," or "Ultimate," contains an AccuLink control board, which provides a more sophisticated interface for its operator. The ChargeAssist charging port assists the process of charging, saving energy during input.

Care and Maintenance

American Standard recommends contacting a qualified technician to inspect a home's heat pump on an annual basis. Homeowners can do preventive maintenance by doing a little research or talking to a technician.


Silver Series heat pumps have five year limited warranties for parts and outdoor coil, and ten-year warranties for their compressors. The Gold Series comes with ten-year warranties for all of the above. The Platinum Series is similar, but has a twelve-year warranty on its compressor.

Additional coverage for these items can be purchased in five- or ten-year intervals. This extra-warranty covers additional parts and is furthermore transferable to future homeowners.

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American Standard Heat Pump Reviews

Showing 16-20 of 118 reviews

"Waiting for repair."

1.0 rating
Very Unsatisfied

Unit is 14 months young, first repair, tubing, rubbing together. Update: March 25, 2017 Okay folks, right, wrong or other wise here goes my rant… we purchased a new unit in September 2015. Here it is last March 2017, the repair bill was 702.00, the point is…the tech States. The problem was from the factory letting tubing touch together, allowing to rub together, in turn caused a hole, then the a/c side wouldn't work, lost freon, tech states this is par-for course, it may or may not cause a problem, 12,00.00 for the unit, then a 702. for repair bill, over a night ooooh yeah we didn't purchase the extended warranty, I mean we were sold this top of line unit. Would you except to have a problem with the tech and mfg.. are in this together folks? am standard, done lesson H./A.


Mount Juliet, TN

"Worthless for constant temperature"

1.0 rating
Very Unsatisfied

Have owned 3 heating systems over 38 years and this is the only one that will not keep you warm. I highly recommend that anyone wishing to purchase a heating unit refrain from buying American Standard. It is now 4 years old and we have not experienced a pleasant winter yet. American Standard can not tell technician what to do and will not come out. You are on your own when you purchase American Standard heating Unit. But to be fair, we can not complain any about the air conditioner. Too bad the company does not have a heating unit as good as the air conditioner.

L. Sampson

Lumberton, NC

"Longer term reliability"

1.0 rating
Very Unsatisfied

This is an a-s Heritage 12, built in 9-05. installed in 2006. It is a 5 ton unit, 12 seer, using freon, not r410a. Starting in Year 7, It has 4 major breakdowns: evap coil, var speed motor, cir. Board and outside fan motor, and now compressor. The freon was recharged 6 months ago. The original owner had an extended warranty so all these repairs, except the last, were done free. The dealer wouldn't extend the warranty for me. Parts do wear out, but this is ridiculous.

Ed Klebacha

Ormond Beach, FL

"Poor quality"

1.0 rating
Very Unsatisfied

Bought this 5 years and 60 days ago. It took 2 units to get one to work when it was installed. Now 60 days out of warranty the main board went out. Better to go with a Trane.

Steve Sershen

South Dakota

"Heat Pump Stinks Like Dirty Sneakers"

1.0 rating
Very Unsatisfied

We put this model in five years ago. About two and a half years ago as winter started, we turned on "heat" and within ten minutes, the house was filled with the smell of dirty sneakers. Called the hvac company that installed it, they came out and cleaned it, and within a couple of weeks it stunk again. The hvac company said American Standard knew about the problem, but wouldn't replace the system. Apparently, according to American Standard, this is only a problem with a few heat pumps. After three visits to "clean" the system, the hvac company advised us to put the system on "emergency heat" as it wouldn't smell. Guess what! It still smells. I highly recommend no one purchase a product by American Standard.

C. Cantell

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