American Standard Heat Pumps

Everything you need on American Standard Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

American Standard Heat Pump Overview

Heat pumps are machines that can be useful for houses in variable climates. They pump warm air into the house during cold weather, yet pump cold air during warm weather.

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Consumer Reviews of American Standard

2.2

  • Very Satisfied
    30
  • Somewhat Satisfied
    3
  • Neutral
    2
  • Somewhat Unsatisfied
    5
  • Very Unsatisfied
    78
  • #14 of 71 Heat Pumps
  • 27.97% of customers recommended

American Standard makes six types of heat pumps, which are classified into three groups of two. These groups are Silver, Gold, and Platinum, in ascending order by expense. This order also corresponds roughly to energy efficiency, which is evaluated according to a system called the Seasonal energy efficiency rating (SEER). A high SEER implies high energy efficiency.

Silver Series

The two Silver Series heat pumps have SEERs of 13 and 14. They use Spine Fin coils, which are large groups of aluminum fibers bundled together, so as to increase the available surface area while keeping the material within a small volume.

Silver Series heat pumps come with many features that protect them from the elements. These include steel panels for the sides, Durabase basepans, and SermaGuard rust resistant screws for the joints between these planes. These items are protected against rust and other sorts of damage.

Gold Series

The heat pumps of the Gold Series are somewhat more efficient than those the Silver Series. They have SEER numbers of 13 ("Contemporary") and 15 ("Premium"). They also have all the above-described outstanding features found among the Silver Series. The Gold Series is characterized by intermediate cost, comfort, and efficiency.

The Gold and Platinum Series of pumps have insulators for their compressors, a feature which makes them less noisy.

These heat pumps can also house an AccuClean system, which filters out small particles from air passing through the heat pump. The company suggests that air can become 99.98% clean as a result of this system. The filtration process separates organic allergens and inorganic pollutants alike.

Platinum Series

The Platinum Series models are both the most expensive and the most efficient. They have SEER ratings of 16 and 20. Both use two-stages, which allows them to run without using as much energy on days when not very much heat exchange is necessary.

These units also have Comfort-R humidity modulation, to further increase control over the quality of the house's air.

The top-of-the-line model, the "Heritage 20," or "Ultimate," contains an AccuLink control board, which provides a more sophisticated interface for its operator. The ChargeAssist charging port assists the process of charging, saving energy during input.

Care and Maintenance

American Standard recommends contacting a qualified technician to inspect a home's heat pump on an annual basis. Homeowners can do preventive maintenance by doing a little research or talking to a technician.

Warranty

Silver Series heat pumps have five year limited warranties for parts and outdoor coil, and ten-year warranties for their compressors. The Gold Series comes with ten-year warranties for all of the above. The Platinum Series is similar, but has a twelve-year warranty on its compressor.

Additional coverage for these items can be purchased in five- or ten-year intervals. This extra-warranty covers additional parts and is furthermore transferable to future homeowners.

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American Standard Heat Pump Reviews

Showing 116-118 of 118 reviews

"American Standard 16 seer heatpump w/ whole house accuclean filter"

1.0 rating
Very Unsatisfied

We purchased this expensive 16 seer heat pump unit with the whole house accuclean air filter and have had it approx 1.5 years. In that time it keeps blowing fuses which we have to change out and the a-coil already went out. The warranty covered the new A-coil which took 2 weeks to get but not the service techs. Labor cost or the freon. We are already out $339 plus the fuses, This unit is less than 2 years old. My service tech. Stated to us that "we chose this unit and he never would have recommended it" so its our fault. He further stated that he doesn't have time to service new units when he has older one's that need service. We contacted Am. Standard by email and they said they would have the area rep. Contact us in 5-6 business days–that was 4 months ago. Our service tech. Said that he tried to contact them also but they never got back to him either. I would steer clear of Am. Standard, never again will we purchase one of their units, this is the second Am. Standard heat pump unit we have owned (different house) that had problems.

E. Heckel

Oklahoma

"I love it!"

5.0 rating
Very Satisfied

I purchased the 18 seer Heritage heat pump and I love it. When it said that cooling cost would reduce by 50%, they were right! During the heating season, to my surprise the heat pump delivered a very comfortable heat. Below 40 degrees, my new American Standard variable speed 95% furnace kicks in and does a wonderful job and saves me money! Buy it, you won't regret it!

Mike

N. E. Kansas

"What a disappointment!"

1.0 rating
Very Unsatisfied

I purchased the top of the line heat pump that American Standard had to offer. What a disappointment!! My utility bills have more than doubled and I have had the "professionals" out to my house ten times. They still can not get it right. My utility bills go up $100.00 on average every month. I expected more for $12,000. Now I am getting an attorney to get my money back and have this piece of junk removed from my home. I would not recommend this manufacturer to anyone, even my worse enemy!!!!!

David

SE Kansas

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