Consumer Reviews of Payne heat pumps
Read more about Payne heat pumps
Reviews by Series
Date created: 2012-05-10 Name: B. D. August
Location: Mt Laurel , NJ
Years owned: 7
"Stay Clear of Payne and Carrier"
What a piece of junk. A year after install the unit failed because the fan was wired wrong on the outside unit. At year 7 (just this week) a dimple popped on the tubing with in the outside unit a 3/16 inch in size. Support for the distributor and the company was the unacceptable even with a 10 year warranty. I have taken excellent care of this unit, servicing it every year only to have the distributor and manufacturer blame me. This is unacceptable. These problems were definitely caused poor manufacturing, materials and design. Stay clear of Payne and Carrier equipment.
Date created: 2012-04-12 Name: T Haunhorst
Years owned: 1
"My payne is a payne"
I have owned a payne heat pump for over a year now the ac part of the system works good but the heat pump side represents the name well a payne. This unit will run for two hours straight with maybe a one to two degree temp change inside the house on a day when its 50 outside. I live in a brick house that has insulated walls and 18 inches blown in the attic all the duct work is insulated. My opinion is this is ridiculous and the installer has been great in trying to work with me and figure this out he has double checked everything and we are now trying to get the sales rep out but keep getting blown off from him. So my opinion and suggestion I will never by another payne.
Date created: 2011-09-10 Name: Dave
Location: raleigh, NC
Years owned: 6
"Compressor failed after 6 years"
6 year old unit died an ugly death when compressor failed. Terminals burnt clean through. Warranty is 5 years. Whatever happened to made in America?
Date created: 2011-03-21 Name: W. Talburt
"Very good quailty unit! 15seer."
Installed this unit with friend one year ago, replacing a 9 seer janatrol heat pump. This unit works really well cut bills in half! I readed some negative post here on this site and will say, your unit will only work as good as your A/C Techs expertise. Thanks great product Payne!
Date created: 2011-03-14 Name: h k
Location: Labelle PA
"Runs and runs and runs andruns"
Unit is 13 months old. The unit runs 20 minutes shuts of for 5 minutes. Runs another 20 minutes shuts off for 5. Runs for 5 shuts off for 3 then starts all over again. Air is warm at beginning of cycle but then blows cold air. Two service calls and they tell me their is nothing wrong with it. Only home on weekends. Only thing running by electric is fridge, one lamp for a few hours(on a timer) and the furnace. The average electric bill for 2 months was $150 each. Sounds like the furnace/heat pump yo me.
Date created: 2011-02-11 Name: Cliff
"A waste of money"
We had a Payne put in and have had problems every since. Freeon leaking,aux heat comes on. And now we are having a very cool winter and now it is blowing cold air instead of hot air. The outside unit is totally frozen over. The unit is only 4 years old. So my husband and I are telling everyone not to ever buy a Payne. Like another dissatisifed customer said that it is a Royal Pain.
Date created: 2011-02-07 Name: Frank H. Vadakin
Location: Bell. fl.
"A real pain!!!"
We had a Payne package unit installed on our rental unit5/4/09 it worked very well until up to two weeks ago, we called the dealer we purchased it from in Lake City Fl.they sent a man out and after about an hour he informed me that it needs a module of some kind,he told me they don't stock that part.It has been almost 2 weeks and still no repair has been made,my tennants are not happy with me or the a/c dealer. I am a retired auto tech and I can tell you if I tied your car up for two weeks it would be H--- to pay. I'll never buy another of this product or deal with this dealer again. Sugguest anyone else follow suit
Date created: 2011-01-31 Name: Chuck
"3 ton gas pack"
6 years old, blower fan been replaced 4 times, 2 contorl boards and some kind of heat sensor. Pure CRAP!!!! kFinally called payne and they full of crap too!!!! I would suggest payne to Saadam Hussein.
Date created: 2011-01-31 Name: Jim Scott
Location: Sacramento, CA
"Over 30 Years = Works Great!"
My home came with a Payne heat pump. The home was built in 1979. The unit is still functioning perfectly. In the past 25 years, the heat pump has had two tuneups. It's quiet, efficient, and resists rust. Although the SEER rating is around 6, our monthly bill for our all-electric home of 2200 sq ft is a year-round average of $150. Not bad, considering 7 people use the home. Thanks a lot, Payne!
Date created: 2011-01-24 Name: michael
"Equipment isnt allways the problem"
Payne is def one of your cheaper units but no matter what u buy they all have some type of know issues.most of the time if its installed and maintained right u wont have much go wrong with them.ive been doin heating and air for 11yrs and installed and serviced all brands including payne as a low budget job out of all the ones ive installed never had more than a cust instruct to change filter done to them just had a lady who called i installed a new 15seer payne last year her bill last jan was $480 this jan with the new unit was only $180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.