Payne PH13 Heat Pump
Updated: Feb 26, 2019Write a review
Read more about Payne Heat Pumps
Overview of the PH13
Payne's PH13 heat pump offers 13 SEER cooling and 7.7 HSPF heating efficiency. This model uses the EPA-approved R-410A refrigerant for eco-friendly cooling.
The PH13 is equipped with a high-efficiency fan motor, smooth operating reversing valve, copper tube aluminum fin coil and a compressor with built-in protective features. Rubberized isolation pads are designed to help keep noise level at a minimum for quiet operation year round.
The exterior of the unit is finished with corrosion-resistant paint and is equipped with Payne's standard grill. Consumers have the option of upgrading to Payne's dense grill for increased unit protection against the elements.
Date created: 2019-02-26
All of the previous reviews sum this piece of junk up well but not only is the unit no good so is the service. When I called the guy that installed my heat pump he would not return my calls. I called him several times and finally, I called his father and he gave me a number and said it was Chris's but it was someone else'S. So then my husband called Chris's dad and told him that we really needed Chris to check out our heat pump. He said he would just have him call us. This guy Chris Daniels never called us back and we have not heard from him. When we called Payne and gave them the model number, we were given the runaround and was even told the heat pump was not registered with them. I think this-this is a very poor business and I will never buy Payne product again. Don't buy this heat pump or let Chris Daniels install any heat pump. Both are not reliable!!!
Date created: 2018-11-10
Location: Charlotte, NC
Over $2,500 in repairs in 7 years, heating elements, capacitor, blower motor, heat pump contacts, heat element relay, have been all replaced. Unit was installed by builder in my newly constructed home. I don't think it will last too much longer. The top of the outside unit is rusted terribly. I have had the unit serviced every spring and fall, as recommended.
Date created: 2017-08-22
Name: Shelton Jordan
Location: Gardendale, AL
"Piece of garbage"
Had unit installed in 2013 have had 2 compressors, fan, capacitor and unit is still not functioning properly. I was the victim of the home warranty setup. They pick the unit and the company that installs the product. Both the product and the installer were very inadequate. I will never own another Payne it has been a total pain. The customer service center is also terrible.
Date created: 2017-05-02
Location: Beverly Hills, FL
I have a Payne heat pump that is only 5 years old. On the top there was a large sticker that dried up in the sun and exposed the metal. Now the entire top of the unit is completely rusted out. I emailed Payne and they basically told me to call my installer and purchase one through them and then wouldn't return any of my correspondence. Bad product and bad customer care.
Date created: 2015-08-12
Name: Helen LaFleur
Location: Mission, British Columbia
"Waste of money buying this heat pump"
I purchased this heat pump last June 2014. It was the third one that they installed, the first two did not work properly. I should have taken this as an omen and cancelled the work then and there. Last winter we had a very mild winter in British Columbia. It never did keep the house comfortable; at times it used the furnace as an auxiliary to get the thermostat up to temp, so where is the savings, running two pieces of equipment to do one thing that the furnace did in the first place. This June, 2015, the air conditioner would not keep the house cool. I called the installer and he tried to fix the problem. It did not fix it. A technician from Carrier came out and spent over four hours troubleshooting the problem. Got it to work, finally. The next time I turned it on, guess what - not working again. I have phoned the company in Ontario to be told by the receptionist that I could not talk to customer service because I was not a dealer or installer. What the hell kind of customer service is that? I never had an air conditioner for the month of June or July. It is now August and I have phoned the company tech today with no results. So my advice to you is save your money ($5,397.00) and look for another product, it will save you a lot of stress.
Date created: 2015-07-13
Name: D Tate
"Throw away units"
Call it what they are - a six year throw-away! The compressors are worth less and you will need them serviced every year. I'll never own one of these again!
Date created: 2014-11-04
Name: C. Barns
"Payne/Carrier units are POS's"
Unit broke down after not even a year's worth of operating time. I called and complained to Carrier Corp. and they sent a $50 dollar "Same as cash" coupon to go towards the service fees. The A/C company came and said the blower is completely dead, I need a new blower. After everything was said and done, come to find out that companies don't even accept these coupons from the manufacturer. I called and complained to Carrier again, and this time they wanted the invoice and the coupon sent to Carrier Corp in New York, so they can send a check to my address. So much headache. Bottom line, the unit should not have blown in less than a year. Cheap products and extremely poor customer service (senior reps are dumbasses). Stay away from Carrier products.
Date created: 2013-08-15
Name: lauro martinez
Location: 3924 n shary rd. mission tx. 78573
"Unit Not Working And Is New"
Unit not working and is new. Very unsatisfied with this equipment, chinese 100%.
Date created: 2013-06-19
We purchased this heat pump in October 2007 and had it installed, then we didn't move into the house until March 2008. Yesterday (June 18, 2013), we had to replace the whole outside unit because the windings in the compressor are shot. It was also leaking from the coil in a place our AC contractor said it should not be leaking. It had R22, so it only had a 5-year warranty. I am very unhappy about it. I feel like it should have lasted much longer and had a better warranty. Had I known when it was installed, I wouldn't have purchased this brand and I never will again.
Date created: 2012-09-19
Name: Daniel Madison
Location: Bay St. Louis Mississippi
I am a H.V.A.C. salesman. I have been in the trade for 25 plus years. We took on the Payne line in June of 2011. We have had one bad compress in which the manufacturer replaced the whole unit within a few days. Sometimes that takes other manufacturer weeks. We have only had to warranty two coils. The coils were both in stock and delivered next day by our supplier. We have sold in excess of one hundred systems with very little problems. We are local here in Bay St. Louis Mississippi 39520. You can call with questions at 1-228-469-0477.
Date created: 2012-04-24
Name: Jim Jenkins
Location: Boise, Id
Years owned: 1
"Never buy one"
I have had this unit 4 months, very very noisy compared to what we had for 20 years before. Now leaking freon for the 2 time. In a month. I can believe this product is on the market.
Date created: 2010-12-20
Name: dale b
Location: Cleveland, oh
"Payne lives up to its name-lemon"
We had a new Payne ph13n installed in July 2006. Since that time, we have had it serviced 7 times: schrader cup replaced, reverse valve replaced twice, reversing tube once, a new board, new sensor, and just constant recurring issues. Worst heat pump I have ever had in 20 years. I would never get this brand again.
Date created: 2009-06-25
"HEAT PUMP PAYNE"
Very unsatisfied, I had this unit ph13 installed since 2007 for $3,400. and my bills are still high since then. The unit emits strong bad smell like mildew in the winter when the heat being turned on. The compressor became rusted that causes the pryon to leak. The protective cover at the center top peeled off and rusted. This piece of junk should be made stainless steel instead. I called the installer and they did not return my call. not to recommend the heat pumps Payne. They don't save any money.
Other PH13 Reviews
Reviews around the web recognize the PH13 as a builder-grade heat pump. Forums on hvac-talk.com and gardenweb.com mention that its lower tier status is reflected in the quality of the unitís components and overall performance.
Consumers and contractors on these forums report that this unit is noisier than similar brands, prone to coil leaks and isn't well protected by its casing, which can lead to interior component damage if the unit is in a high traffic area. In addition, some users commented on the high cost to install this unit and troubleshooting issues with the heating elements.
Despite the profusion of negative comments, some contributors on gardenweb.com report that they have had no problems with this unit, due to proper installation and regular maintenance. In general, the PH13 has offered these homeowners trouble-free heating and cooling and suits their needs, despite its lower tier status.
Payne PH13 Model Numbers
The PH13 is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|PH13NR018-C||13 / 7.8||0|
|PH13NR024*||13 / 8||0|
|PH13NR024-C||13 / 8||0|
|PH13NR030*||13 / 7.8||0|
|PH13NR036*||13 / 7.8||0|
|PH13NR042*||13 / 8||0|
|PH13NR048*||13 / 8||0|
|PH13NR060*||13 / 8||0|
Payne offers a 10-year limited parts warranty to the original owners of the heat pump. The unit must be registered at payne.com within 90 days of installation to receive the full warranty. Labor or any additional charges associated with the repair are not covered by the warranty.