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Consumer Reviews of Mitsubishi heat pumps

#23  of 84 brands of heat pumps
47% of customers recommend
3 of 5 stars 59 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
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Date created: 2019-04-16 Name: S. Michell
Location: Ottawa, Canada

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Thumbs up from Ontario"
Where I live we see temperatures below -25c/-13f regularly in January. My Mitsubishi Cuba heat pump has been delivering heat my new 2300 sq ft house all winter faithfully for two years now. There are a couple of secrets about heat pumps: 1. Multistage heat pumps are twice as efficient when running in "low" mode, which means when the room temperature is within 1 deg C/2 deg F of the set (or target temperature). Setting back the set temperature every night (say to 17C/63F) takes away all the savings. I keep mine at 23C/73F all winter long, even when I am away for a few days. 2. Heat pumps deliver the heated air only a few degrees above room temperature, so you do not get the blast of warm air that a furnace delivers, so it may feel like it is not delivering heat.

Date created: 2018-02-04 Name: KC
Location: North Carolina

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

We just had this installed and are unimpressed with the fact that this unit cannot even heat our house to 70 degrees. We are still having to supplement with space heaters. It runs constantly without getting to the temperature that it is set to. We live in North Carolina so fairly mild temperatures. The HVAC company does not seem to know what to do to fix it.
Date created: 2017-12-22 Name: R. Sudama
Location: Courtenay, BC

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Blissfully quiet"
We had our unit installed about 4 years ago. The compressor is only about 15' away from our bedroom window. If it weren't for the blower kicking in on the furnace I wouldn't even know it was on. That's what we bought it for and we are totally satisfied. We generate most of our heat from a wood stove, so I can't really speak to the operating costs. I do know this had one of the highest energy efficiency ratings on the market at the time we got it.
Date created: 2016-10-12 Name: Joshua Swamidas
Location: St. John's, NL, Canada

Satisfaction Rating:
3 of 5 stars Neutral

"Was impressed with it until it broke down"
At the writing of this, I've been without a working heat pump for close to 6 months. I can't even get the emergency heat to work. The problem is that my coil has developed a leak, possibly as long as two years ago, but we can't tell and it is only anecdotal as it was having a hard time keeping ice from forming on the fins. Some of this is because I can't find someone who can service it locally. I called several listed in the yellow pages but had no luck. One guy tried to diagnose the problem over the phone, while he looked at a manual downloaded from the internet - would be funny if it wasn't happening to me. Finally, the last number on the Mitsubishi website did pan out. They are a company that has recently taken up servicing Mitsubishi heat pumps. They are not familiar with it but are trying hard to help. They have tried for the past two months to order a coil and it is always on the way. It's in Montreal and will get here next week. I had a call from the service company last week saying that it still wasn't ordered and it is painful trying to get this Mitsubishi sales rep to nail anything down. I emailed Mitsubishi, they say that they can't help as I am not covered under their warranty. Note that I went with a reputable company to do the install, they do the majority of commercial installs around here but they were not licensed to install Mitsubishi products. This meant that the warranty I thought would be for 10 years only was for 5 years. This is more my fault for not realizing things. But, who loses the coil in 6 years. It seems that Mitsubishi heat pumps do. I've tracked down three other Zuba Centrals and they all have had the coil replaced. One was 9 years, mine 6 years and the other was at the 4 year mark. I haven't found any others but haven't done more than a cursory check. So far, every Zuba Central that I have come across has had an issue with the coil - but again, I've only done a cursory check. If you are going to buy this, make sure you have a service company handy. I did this check but the companies listed either have gone bankrupt or do not service residential customers anymore - not sure why. Final comment, the person I contacted at Mitsubishi did not help me at all. His only comment to me was that I wasn't under warranty. His responses were short and did not offer any assistance in how to proceed. I even indicated my difficulty with finding someone to service the heat pump. They pointed me to the distributor who doesn't deal with residential customers. I never got a response to my followup email. It is going to cost me almost $4000 to get the coil replaced, 6 years after I put the unit in. How do you recover that kind of loss? Something that doesn't come up when doing the calculation to see if you should switch to a heat pump. It maybe saves me about $100 of heat during the winter months, but then I used it in the summer months for AC which offsets my winter savings. It's gonna take me a long time to recoup this loss. Maybe a great product when it works but horribly expensive when things fail.
Date created: 2016-05-23 Location: Brewer, Maine

Satisfaction Rating:
5 of 5 stars Very Satisfied

"THE BEST heat pump, as recommended."
I've owned this heat pump for about three years now, and I have to say it is one of the best home improvement investments I have ever made! I can't say anything bad about this system other than the initial installation cost. I love that it can both heat and cool my home for 20%-25% less monthly cost. As far as features go I really dig the i-See Sensor technology, pretty advanced at maintaining comfortable level of temperature. I also like that this heat pump cleans the air it pumps through my home, it makes me feel better about air quality. The difference is noticeable especially for someone with nearly constant allergy symptoms. I have yet to need repairs although I have it checked annually to ensure everything is in tip-top shape. I would definitely buy again or recommend Mitsubishi to a friend, that's how I even found out about heat pumps and this brand in particular.
Date created: 2015-12-28 Location: Denton TX

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Silent and efficient"
I've had this for 3 years now and it's as silent as the first day I bought it. The remote works flawlessly and the thermostat is very accurate. This unit currently heats a little over 600 square feet on its own and temperatures have dipped into the single digits before. There were no issues and it didn't seem to run excessively. I haven't kept exact records on my heating bill but I know that it did go down after replacing my older furnace. I would absolutely recommend this to anyone who is looking to replace their unit with a top notch product. If I could give one piece of feedback to the manufacture I would ask for future versions to include controls on the unit in the event that the remote cannot be located or was damaged.
Date created: 2015-02-04 Name: Jeff M.
Location: Maine

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied

"218% increase in electrical cost"
They told me to expect about a $50 increase in my electric bill. I know that it's more in the winter, but I paid $110 in October and my December bill was $350. I live in Maine so it's cold and I supplement with pellets and oil.
Date created: 2014-02-28 Name: S. Jodrey
Location: Lunenburg County Nova Scotia CANADA

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied

"Zuba Central reviews"
In reading comments on this unit I wonder how customers were able to determine that they were not using the auxiliary heat. We have been advised there is no indicator on the thermostat that tells us that aux heat is kicking in. We only know for sure it comes on when unit goes into defrost and if temperature outside drops below -12 and system can't keep up with a difference of 1.5 degrees in call for heat.
Date created: 2013-11-11 Name: Juergen Ringlein
Location: Prince Albert, Saskatchewan

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Zuba Central is Boss"
I installed this unit in September of this year. It is now November and last night it dropped to -25 C. The unit worked like a charm and did everything it was supposed to do, "keep us warm". I live on an acreage that we put an rtm house on. Just bringing natural gas to the property would have cost $32,000 and geotherm $45,000. Having it work at -25 c, I have now doubt it will work as advertised which is -35 c and beyond. I am waiting till spring to see what my heating season costs will be but I can use a lot of electricity for the cost of the natural gas or geotherm. My house is 1600 sq ft with a heated 3 ft crawlspace and the Zuba Central has no problems. Give me an email in the spring to see if my opinion has changed. Update: 2013-12-21: I installed the Zuba Central in September this year. Today it is -36 degrees Celsius. The unit is working without the auxiliary heat but I did notice it on sporadically. When I adjust the thermostat up at this outdoor temperature the auxiliary heat comes on to help with the demand but turns off and let's the heat pump maintain the house temperature, fantastic. At -25 degrees Celsius the auxiliary heat never comes on. I am assuming that at extreme temperatures just maintaining room temperature is far more efficient than scheduled night and day fluctuations. When the outdoor temperature rises to around -10 degrees Celsius and the units efficiency rises I will go back to the energy efficient program built into the thermostat. I did a ton of research on heating systems because it would have cost me $33,000 to bring natural gas to my acreage. The Zuba Central is doing everything the manufacturer claimed it would do. I am writing this because there is little feedback from owners of these units and I want to help anyone make a good decision.
Date created: 2012-09-26 Name: Tristan
Location: Vancouver island and area

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Best heat pumps in Canada"
I am a refrigeration mechanic too. We specialize in heat pumps and I can honestly say Mitsubishi is the most reliable of any high efficiency brand I have seen. We have been installing 200+ units year with negligible problems, and we have mitsi units we installed over 20 years ago still running fine. As for comments on heat pumps not heating in winter it is likely due to poor installation practices or undersized yourself a favor if you are thinking of installing this product and make sure you have someone install it who does a proper heat loss calculation for you and uses licensed installers - most good company's will offer you some sort of money back guarantee on a new install. Mitsubishis hyper heat is rated to -25 and the zuba central -30 operation. The zuba has a cop of over 1 at -30 which means its still cheaper to run then an electric heater!!! I am biased in favor of Mitsubishi but it is due to research and having great success with this brand for a long time.
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