LG Mini Split Heat Pump
Updated: Feb 11, 2019Write a review
Read more about LG Heat Pumps
Overview of the Mini Split
The LG Mini Split heat pump has an efficiency of up to 27.5 SEER and 11.8 HSPF and is available in single-split and multi-split configurations. It uses inverter variable speed technology, which helps keep sound levels as low as 45 decibels. These units are available in several styles designed to enhance the décor of a room, including Art Cool, Mega Wall Mount, and Four-Way Ceiling Cassette. Units all include Gold Fin anti-corrosion protection, sleep mode and auto restart, and come with a remote control for easy operation.
Date created: 2019-02-11
Name: Marvin Honig
Location: Palm Harbor, FL
I bought an expensive model home in central Florida. It was built in 2012 -2013 and was touted by LG that it has the state of the art mini-split HVAC. There is an outside unit and 5 attic high static units in our 4,600 sq. Foot highly insulated home. We were the first owners and moved in during October 2014. The system worked well for a while, and then the horror began. Each attic system would develop a leak, which then drained the refrigerant from the entire system. Some replacement units lasted slightly over a year. I have spent over $17,000 in the past few months, and can't even get a return phone call or email from the Florida LG rep. My neighbor, who has a similar unit of the same age, today replaced his LG system at a huge cost.
Date created: 2019-02-10
Name: Dave Chalmers
"Poor, poor, poor"
We have 3 indoor units which will supposedly heat our home. Wrong. At best, we can get 2 running and often only 1 will operate properly. We have spent thousands of dollars trying to get these things running and LG Canada has been a complete joke. Totally useless tech support, and the refuse to stand behind their product line or even send out a technician to diagnose the problems(s). Stay away from LG Canada.
Date created: 2018-02-24
Name: Parrish Jones
Location: St Augustine, FL
I didn't make this very unsatisfied because when it runs, the system does a good job. I have had problems though from the beginning with communications error. I once had to replace a sensor that cost a lot given the unit was two months old. I then learned the system is not warrantied. Really! I was told that is true of all ac systems. The company from whom I bought the system did reimburse me for the part and labor. This system though is one year old and this last month I have been plagued with communication errors. The tech support people at LG are always polite and try to be helpful but they cannot make up for a sorry system. GIven all the bad reviews LG gets for these systems, you would think they would be trying to get them fixed or replace them.
Date created: 2018-02-10
Name: Lorraine Taylor
Location: Saint John, NB, Canada
"BIGGEST MISTAKE OF MY LIFE"
I am on my third year and it has never reached temp. I can set it to 30 degrees and the most I have ever gotten out of it is 21 and that is only if the temp outside is above the freezing temp. If it drops below my inside temp will go from 15 to 17 degrees and on a real cold day it has dropped to 12 inside my home. The machine is bad enough but just as bad is the company that sold it and the service given. The only time they will come out is if I go the shop and put is a fuss. The last tech had the nerve to tell me that the battery in my remote only had 2 bars and that could be the problem. I was pissed...how stupid does he think people are. I have wasted $4000 because I am now again using my electric heat and I can't get rid of it because I now have a hole in the side of my house. My advice to anyone considering this machine should run far and run fast and do not look back
Date created: 2017-02-21
Name: Robert Walton
"Very poor service."
Very poor service, there is no emergency service for break downs on the weekends. Also have been waiting for service call for the last 3 1/2 months on one matter.
Date created: 2017-01-11
Location: Moncton, New Brunswick, Canada
"Very, very disappointed"
Purchased my lg mini-split 12000 btu heating pump from Hayward Healthy Home Solutions in Moncton, nb July 2016. First month I had it I had to call as it was only cooling living room. Owner stated need to have fans under pump and in back room. Did not work. As it got colder Sept 2016 only heating living room. Called again. They sent someone to check , said nothing wrong with the machine. They advised I need to remove part of my kitchen wall, add fans, reinsulate, vapor barrier and insulate under mini home, and add crushed rock under mini home. At this point I only have heat in living room and only on warm days. They have no intention of helping. Called lg head office and they state they can not help as Hayward Healthy Home Solutions also service their machine so I need to deal with them. Owner Russell advised there is nothing wrong with the machine and they can not do anything .
Date created: 2016-10-24
Name: Will Watkins
Location: Stamping Ground, KY
My unit was installed in October 2015. I was quite happy with the performance of the unit. Unfortunately, by early September 2016 I walked into my shop and found it not cooling and flashing an error code. My heating contractor decided the main control board was bad but fixed it under warranty. We did not get the board until Friday, October 24, 2016. I considered this an excessively long time for parts. Now we have found that the compressor is locked up, don't know how long this will take! I know Mitsubishi is twice the money, but maybe there is a reason! Just avoid LG.
Date created: 2016-07-04
Name: Jeff Hershkowitz
Location: Incline Village, NV
"LG 2.5 ton Mini Split aggravation"
Bought an LG 2.5 ton mini-split which went in OK, in spite of the manual being a bit difficult to comprehend, given the odd English and goofy terminology. Vacuum-pumped the 25' line set to minus 3 atmospheres and the unit seems to run OK but can't really control the set temperature. The remote powers up and makes the unit run. You can dial up a temperature on the remote, but the unit seems to ignore the set input. If I de-power the unit at the breaker, I can get a new temperature that the unit will hold, but it doesn't respond to temperature changes from the remote. Thought I was not operating the remote correctly but there is only one mode where the temperature can be adjusted. Moreover, LG isolates themselves with just enough voice menu, hold time, ineptitude from tech support, idiotic website excuse for support to frustrate the Pope. Bought the unit from AC Wholesalers and so far less than thrilled with their notion of customer support as well. Next time, spend the little extra money and buy a Mitsubishi Slim Man. We hear nothing but good things about them.
Date created: 2016-02-15
Name: nora vautour
Location: Saint Louis-De-Kent, New Brunswick
" LG heat pump"
We got our heat pump put in October 2014. By December 2014 it broke down. I called to have it fixed and kept getting lied to about when they could fix it. It took over a month and a half to get someone to come look at it. After that we were not getting good heat. December 2015, heat pump is down again, no heat coming out, just warm air. I said there is something wrong, I could smell something inside. They try saying no you wouldn't smell that inside. OK now I am crazy? They came out again and there was a leak by where it comes in to the inside unit. They put more stuff in the unit. They were not gone more than 2 weeks and now I am waiting again for them to come fix this unit, code ch67 comes up. He then tells me I may need a wind guard after telling us we don't need anything around them. I am still smelling something in the house and I can see lawyers coming to file a lawsuit with this company because they are not standing behind their products and I am tired of getting the runaround. Will never buy another LG.
Date created: 2014-09-18
Location: Fredericton, NB
"An unbelievable heat pump story"
I bought an LG ductless mini-split 18,000 BTU heat pump on May 12, 2011, which included a 10-year all parts and labor warranty. The HP has a number of problems, beginning July 2012, up to and including the present. The first problem was that it wouldn't hold its set temperature. On Sept. 14, 2012, the set temperature was 19 degrees Celsius and the room temperature was 24.3 degrees Celsius. The hp should have come on at about 20 degrees Celsius, cooling the room to about 18 degrees Celsius. It also takes too much time to cool. On August 11, 2014, it took 6 hours to lower the temperature 1.2 Degrees Celsius (not a real warm day). This BTU heat pump is cooling about 650 square feet, because the doors to three other rooms are shut. I contacted the Better Business Bureau on Sept. 20, 2012. On Oct. 30, 2012, they reported that "they made several attempts to contact LG at Source Atlantic, but they did not receive a response, and that would be reflected in future reports to customers." It has been a slug fest almost from the beginning to get repairs. Not keeping appointments, not answering their phones, not calling to reschedule, telling me that everything was fine, rude, telling me that no more parts would be replaced. So they leave me in limbo. They refuse to replace or repair or talk to me.
Date created: 2013-12-16
Location: Moncton nb canada
"LG heat pump"
We have an older no name brand we bought about 8 years ago and am very satisfied. Great heat source, very good cooling in summer. We bought an lg heat pump 2 months ago for the first floor of outr home and are not happy. Very poor heat source. When we had the installer come to check it we were told it's working fine. We now have to purchase another most likely Mitsubishi. Do not waste your money with an lg.
Other Mini Split Reviews
Consumer reviews of the LG Mini Split appear to be mixed, with some people stating they've had no problems while others have disliked their unit. When asked to choose between the LG Mini Split and a similar Mitsubishi model, consumers on both hearth.com and hvac-talk.com have chosen the Mitsubishi.
LG Mini Split Model Numbers
The Mini Split is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|LMU180HE||13 / 7.7||0|
Mini Split Warranty
The warranty for the LG Mini Split heat pump is comprised of the following:
- 7-year compressor warranty
- 5-year parts warranty