Consumer Reviews of Lennox heat pumps
Read more about Lennox heat pumps
Reviews by Series
- 13hpd (10 reviews)
- 14HPX (6 reviews)
- Elite (18 reviews)
- Elite 13CHPX (1 review)
- Merit (10 reviews)
- Signature (17 reviews)
- XP15 (10 reviews)
- XP16 (7 reviews)
- XP21 (1 review)
- XP25 (5 reviews)
Date created: 2012-07-18 Name: KIP JONES
Location: walla walla , wa
Poor system from day 1 - not happy with dealer or products- have 2 homes with lennox heat pumps, both require lots of maintenance and expensive repairs!
Date created: 2012-07-05 Name: Mrs.david Vollmar
Location: 400 Dutch hill Desoto mo.
"Mrs David Vollmar"
We have grown up with Lenox so when we built our new home that is what we got a a new furnish and heat pump . I thought it was the best bit boy was I wrong wrong wrong . We have had this unit for 5 years and every part and Irsn every part has had to be replaced . I will never buy another Lenox product again . This is the worst heat pump I have ever had. It is a 3 1/2 ton unit and it is what the company said we should have for our size home it is a peace of trash . And we bought the top model . Sorry we did not get another brand . So my feeling is all 100% thumbs down. It does not even get a star. Bad product.
Date created: 2012-06-17 Name: carrie
"DO NOT BUY A LENNOX"
We got this heat pump in 2007 and have nothing but trouble with it. MAJOR Money pit! Do not buy a Lennox!
Date created: 2012-04-24 Name: B. Vessells
Location: Lake Havasu AZ
Years owned: 10
"10 years and still running very well"
After ten years now with our Lennox model hp21 2 speed I have very few complaints, a fan motor and a capcitor was replaced, which was under warranty so I'm pretty confused by all of the low ratings. We live in az where temps are very extreme and our power bill is 1/2 what neighbors are and the house is always cool. Unit is a little noisy but thats about it as far as complaints. If history is the guide than I'm very pleased with Lennox
Date created: 2012-04-06 Name: C Allen
Location: St Simons Island
Years owned: 6
"21 year old work horse will be missed"
Our Lennox heat pump just started leaking freon. We will replace it and found out it is 21 years old . We bought the house 6 years ago. It has never given us a day of trouble. It will be sadly missed.
Date created: 2012-02-17 Name: C.Rigby
Location: Peterborough, Ontario
Years owned: 1
"Almost done with Lennox"
Glad I found this informative site. I am currently in a very unsatisfied mood with Lennox. Several years ago, it was a furnace issue. Less than six months ago, I had a top of line Lennox heat pump installed. It makes loud frightening noises when it reverses in the heating cycle. Our house is small so the unit should easily heat our home. The dealer replaced the first unit, now the second one is doing the same stuff. The Lennox rep has been here twice. The first time consumer service was terrible. The second time the man was clearly wore out; most likely due to the numerous complaints over the company he had to represent. I am now heating the house in "emergency mode" with oil. The heat pump is off. Oh I forgot to mentioned the second one also blew the fuse. At this point I will never have another heat pump. Now I have to wait.......I Thought I researched well....regretfully I never saw this site sooner........
Date created: 2011-12-09 Name: james C. Barnes
Location: Camdenton Mo.
We put in Lennox heat pump 10 years ago. The compressor was replaced 5 years ago and now 5 years later we need another new compressor. We are replacing the whole unit with another brand that will hopefully last more than 5 years. We are very unsatisfied with your product and your advertising how reliable they are--Dave Lennox --I wouldn't talk on T.V. any more-- you're a sham.
Date created: 2011-08-30 Name: B.A.Jones
Years owned: 24
"Satisfied but still changing brands"
I had Lennox heat pump system installed in my new home 27 years ago. Replaced inside air handler 5years ago. Very satisfying but heat pump finally quit. I have decided to go with another brand because of price and reviews of all brands including Lennox. No one seems satisfied. I am staying with the r22 because of my air handler. My friend installer says that is a big problem with newer models. The newer refrigerant doesn't seem to be working as good as the old r22. Plus you can get some good deals on r22 dry charge units. Going with a Ruud for no other reason than I can pick it up here in town and the price is right, about $1000. It looks like you're taking a chance whatever you buy.
Date created: 2011-08-10 Name: D Allison
Location: Penticton, British Columbia
Years owned: 10
"Never again a lennox"
We never felt this unit reduced our heating and cooling costs. We had regular maintenance done. Four months after the warranty ended, the compressor went. While the local dealer in Penticton tried to be helpful, head office and the area manager were not sympathetic or helpful at all. For $3000 in repairs, I will purchase a new heat pump and it will not be a Lennox. By the way, the 10 year warranty doesn't go from the install date. It's from when the unit was made!
Date created: 2011-07-19 Name: PATTY CLIPNER
Years owned: 1
"PROBLEMS FROM THE START"
We had a Lennox heat pump and furnace unit installed less than a year ago. First off we notice a loud noise each time the furnace came on and the lights would dim. Called the installer who put on a part that they stated would not pull as much power when the heat pump kicked in. This didn't stop the problem. Then we had a fire in the electric box just a few days after installation. Was told by electrician that the old wire from prior furnace was used on the new unit and was not efficient for the new furnace/heat pump. They (the installers) refused to compensate for new electric box and wiring we had to install. Came home from work today and heard a noise from the heat pump only to find that now the bearings are bad. Called and the person they sent out to check it said that it is an 845rpm motor and is hard to find part. Not even a year old and it has cost us more that keeping the old system we had. Never would recommend a Lennox, sorry!
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.