Consumer Reviews of Lennox heat pumps
Read more about Lennox heat pumps
Reviews by Series
- 13hpd (10 reviews)
- 14HPX (6 reviews)
- Elite (18 reviews)
- Elite 13CHPX (1 review)
- Merit (10 reviews)
- Signature (17 reviews)
- XP15 (11 reviews)
- XP16 (7 reviews)
- XP21 (1 review)
- XP25 (5 reviews)
Date created: 2015-10-12 Location: Overland Park, KS
"First time heat pump user, great purchase."
I had never heard of a heat pump until about a year ago when it came on the local news. When I had it installed it became one of the most efficient household products I have in my house. The best thing about it is the savings it provides compared to my old electric furnace. If what the salesman and news are saying is correct then I can save about $500 a year on costs. I haven't had to have any repairs but was told they will be easy fixes if needed. I would recommend this brand to a friend but also know installation is pricey.
Date created: 2015-09-24 Location: Klamath Falls, Oregon
"Works well Now!"
I have owned this heat pump ever since I moved into my current apartment, and so it has been about 6 years now. My water heater was kind of acting up and costing me a lot. I liked that it was pretty small and cheap. The fact that it is really easy to move is also really good. The only problem was that it turns off by itself sometimes, and it was very frustrating. I have never had to replace it, but I had to get it repaired one time when it would not turn back on at all. The technician came over and he said that there was a shortage in the wire. He replaced it for me, and I only had to pay $5.99. It went dead after 3 years of having it. After it was fixed and repaired, it ran just fine. There were no problems after that. I had called the guys from the Home Depot, and they fixed it very quickly.
Date created: 2015-09-24 Location: Fort thomas, ky
"Not sure what i have, but it has been working for a while, and still going strong!!"
I am not sure how long the pump has been here; it was in the house when I moved in. It has worked without issue for the four years I have lived here, and there have not been any major repairs that needed to be done. It is a little noisy, but I cannot complain about its performance. I like the fact that I know that it is a reliable pump, for it does not require constant costly repairs. I do not think the model is still on the market, but I do think that it is a great product, and I would recommend it. The most recent repair was the control board that got fried, and the part was not that expensive and the labor was okay, for it seem to be an easy task. Overall I believe this is a great appliance and a great brand.
Date created: 2015-08-27 Location: Horsham, PA
"Great product! Reliable and energy efficient!"
I have owned my heat pump as long as I have owned my house, which is about 2 and 1/2 years now. It was installed recently, right before we bought the home, which was a big selling point to have a newly installed heat pump only a few months old. I have never had to service it, and I love not having to worry about it. I can't say much about it that I don't dislike, since it heats our house nicely and doesn't run our heating bill through the roof (although we also have a fireplace so I don't heat the house to insane levels of heat with it either). I would definitely buy the brand again. Was my first time having a heat pump and has been a very nice experience.
Date created: 2015-08-15 Name: B CARPENTER
Location: Augusta, GA
"Surprised at the poor quality"
What's in a name? Nothing! My home is 5 years old and I began having problems during year # 2. In the contract the builder said most HVAC units last 15-22 years. Well,they need to change that to months. These 2 heat pumps are worthless and they are not cheap! There is no quality in a brand you think is reliable!
Date created: 2015-06-30 Name: T. Barnes
Location: Salisbury, MD
"Very unhappy with Lennox!"
Eight years ago we bought the top of the line 4 zone Lennox heat pump. We paid $20,000. We thought we were getting a well made, energy efficient system, made by a reputable company. Boy, are we sorry! We've had nothing but trouble with it since day one. We've had to replace the compressor and several other parts. It is so high tech, no reputable HVAC service person wants to work on it. The Lennox dealer we bought it from has since gone out of business. I always thought Lennox was the best! We will never buy another Lennox product. After reading all these bad reviews about how Lennox is not standing behind their product, at least we have the satisfaction of knowing we weren't the only people who made the mistake of trusting Lennox. I just wish I had read the reviews before we bought a Lennox. Never again!
Date created: 2015-05-01 Location: College Station, Tx
"Mediocre Heating with Heat Pump"
We have had this heat pump for one and a half year's. We had to replace an almost five year old unit that was original to the home. Our sales man told us that you get a much more efficient heat with a gas unit, however our home is all electric and the gas lines were not run up to the house to even give us an option. We find in the winter time that the air blowing out of the vents can feel cool and it does need to operate many mornings on the highest setting which means it can be considerably louder than we would like. Overall, as far as a heat pump is concerned, I think this works as well as any other, our home does get heated. We have not had to repair this unit and find that it is much more efficient than our previous unit that we had.
Date created: 2015-04-03 Location: los angeles
"Quiet unit that i love"
I've owned the XP13 Heat Pump system for the past 2 years now, and I couldn't be happier with it. I like that the system is extremely quick and heats, or cools down my home fast and efficiently. I own a town home, so because of the size this unit gets to each room within minutes of turning it. The only thing that I am dissatisfied with is I had to replace the Capacitor last year. But I believe because I live in Los Angeles where I use the it quite a lot, it damaged it. I would still buy this heater pump again if I had too because I just feel like its prefect for my home and life style. Being someone who gets hot a lot, and even in the winter very cold. I want my home to cool down or heat up very fast. I also like a sound sleep, so it working quietly always is top priority.
Date created: 2014-11-06 Name: D. Shaw
"Replaced most parts"
Even though I purchased a ten-year warranty, I have had parts replaced practically every year. Just about every major and minor part has been replaced, even though I pay to have it serviced twice a year. It the worst, in terms of reliability, that I have had.
Date created: 2014-10-18 Name: R.Piché
Location: Montreal, Québec, Canada
"Good work horse"
Bought the unit back in 1990. Other than a few minor repairs (about $500), it´s given me very reliable service. Other than having probably a poor HSPF and a low SEER, it did a nice job.
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