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LENNOX 13hpd Heat Pump

#10 of 16 LENNOX Heat Pumps

Updated: Jul 16, 2016

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Overview of the 13hpd

The Lennox 13hpd heat pump is considered an economical residential split-system heat pump in the companyís Merit series. Rated at 13 SEER and 7.7 HSPF, the 13hpd has earned the Good Housekeeping Seal and the Energy Star label, provided matching coil components are used as part of the split-system heat pump Energy Star criteria. This heat pump employs a high efficiency Copeland scroll compressor to help control air temperature, and the unitís dual-fuel capacity allows the unit to be coupled with a gas furnace for increased energy savings. These components, along with the outdoor coil, ensure reliable heat transfer with low air resistance. The 13hpd heat pump is manufactured with a durable direct drive outdoor fan with a PSC fan motor for quiet operation.

The coil guard is constructed with steel wire intended to further increase its durability. Also, the heavy-gauge galvanized steel construction of the cabinet provides resistance to corrosion.

Diagnostics for the 13hpd heat pumpís defrost system use two LEDS located on the defrost board. These LEDs flash specific sequences indicating the problem for the service technician.

Consumer Reviews of the LENNOX 13hpd

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  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2016-07-16 Name: Eddie
Location: McMinnville, TN

Satisfaction Rating:

1 of 5 stars

"Lennox is junk"
I have an 8-year-old Lennox heat pump system. Every year for the past 6 years there has been a service man sent by the home warranty people here 2 to 4 times a year. I think he is a big part of the problems also. For 3 years now the cooling fins on the heat pump have been just crumbling into powder. The indoor unit the a coil is now leaking. Of course it is R22 coolant so the unit needs to be replaced. If only the government would quit regulating everything so hard. Of course it's not under warranty & I do have a home warranty that will only replace the a coil but not the coolant. I guess it's my fault on the shabby work from the factory & the service man. It is very inefficient due to the cooling fins being gone on the heat pump approximately 1 foot from bottom up all the way around the unit. Another problem is it is hot & humid in middle Tennessee & since I live up on a mountain away from all the bs, no one will come out. I guess they are afraid if they get on top of the mountain that they are thinking they will fall off of it. I have called all makes dealers for a new replacement & they won't call back or come out. Heck some of them don't even answer their phones. I lied Carrier did come out, huh. Been without A/C for over a month now. Don't waste your money on a home warranty, buy the best units you can afford & for sure get a good honest knowledgeable service company to install it. The latter I think is most important. I will get off my soap box now. Adios

Date created: 2016-03-03 Name: Mike
Location: St Johns, FL

Satisfaction Rating:

1 of 5 stars

Remember those AC units that lasted 30 years? These aren't those. New 2 story house with two units, both had issues within the 1st year. Luckily they were under warranty. I've had a slow Freon leak for the last 8 years (that may have been the install). Now, in 2016, the motor is gone on one of the units. I can't believe how crappy they make things now.

Date created: 2015-09-29 Name: charles colley
Location: Chambersburg, PA

Satisfaction Rating:

1 of 5 stars

"Warranty of compressor due to coolant leaks"
I replaced my old Lennox unit with a new one on 05/2014. Within a week the compressor locked up and had to be replaced. The dry chemicals emitted a green slime and I had to have the entire unit replaced. After another 5 weeks and a lot of badgering I got the unit replaced. Has run fine till 08/2015. Now the 2nd unit has leaked out the coolant and after 4 weeks I still have no AC and cannot get a straight answer from my Lennox dealer about what is going to be done. According to the Lennox dealer, Lennox Corp. wont return his calls about my unit which is well within the warranty time frame. I will never buy another Lennox due to the stress of dealing with the past year of discontent I have had to endure.

Date created: 2015-07-28 Name: G. Yavicoli
Location: Kansas City, MO

Satisfaction Rating:

1 of 5 stars

"Broke at the hottest time of the year"
We purchased our home in 2006, it was a new build. It came with a Lennox furnace and AC. During our first year we had to have it serviced as the compressor was shot (covered under warranty). In 2014 I had to have the blower replaced and the AC charged, everything was out of warranty and cost me a good penny to have fixed. Repair guy said to expect more of the same from Lennox. July 2015 and my AC is shot. The compressor and condenser are shot. It will cost $2500 to have fixed or $3000 for a new American Standard 14 SEER unit with a 10-year warranty. I'm having the new unit installed and will never buy another Lennox product.

Date created: 2014-07-27 Name: Geroge B.
Location: New Bern, NC

Satisfaction Rating:

1 of 5 stars

"Lennox Heat Pump / AC is Junk"
Same issues as all the other reviews. Moved into new house in 2007. Had to have repaired a couple years ago and now the compressor needs replaces. Expect a lot longer lifetime than 7 years.

Date created: 2013-10-06 Name: JR. Smith
Location: Summerville, SC.

Satisfaction Rating:

5 of 5 stars

"Sorry Lennox"
Unit has been serviced several times in the past 5 years for different reasons. Moved into my new home in April 2007. In October 2013, my unit is dead because of bad compressor. Service guy said compressor is out of warranty. I think I'm going to try a Ruud.

Date created: 2013-09-21 Name: Mark

Satisfaction Rating:

1 of 5 stars

"Had Problems With Two Units"
I had two Lennox heat pumps on my new house. One for the main floor and basement, one for the upstairs. Both had multiple repairs within the first few years and now the compressor just went out on one. They won't stand behind their products. Dumping Lennox for a more reliable brand.

Date created: 2013-02-11 Name: BYFORD BROCK
Location: CAPE FAIR MO

Satisfaction Rating:

1 of 5 stars

Do not buy a lennox heat pump...they are crap!! I had to replace a compressor which was out of warranty by a few months and lennox would do absolutely nothing about it! They don't need a customer service department becasue they don't care about customer service!! $2,000 out of my pocket, I'll never buy another lennox product and hope you don't either!!

Date created: 2010-01-05 Name: D. Kidd
Years owned: 3

Satisfaction Rating:

1 of 5 stars

I purchased a home built in 2006 and in 2007, a brand new home. The moment we moved in, we started having problems with our Lennox 13hpd Series. In January of '09, we had to have the sensor board replaced, part under warranty but had to pay labor. Then, in March of the same year, we had to have the compressor replaced and defrost sensor once again parts covered not labor. Now, it is January 2010, the compressor motor had to be replaced again and of course had to pay labor. The warranty is for five years. At this rate, we are replacing the compressor twice a year and will soon run out of warranty! Would never buy another Lennox.

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Other 13hpd Reviews

Comments from HVAC forum participants have been slightly unfavorable of the Lennox 13hpd heat pump. Homeowners have expressed difficulty with warranty coverage, which may or may not have been complicated by the service company they hired. Additionally, homeowners reported trouble with the unitís functioning in times of extreme hot or cold temperatures. For example, a consumer on consumeraffairs.com wrote in to say that he had to replace a condenser fan in this unit within three years of installation, then again after five years.

LENNOX 13hpd Model Numbers

The 13hpd is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
13HPD-018-230* 13 / 7.7 0
13HPD-024-230* 13 / 7.7 0
13HPD-030-230* 13 / 7.7 0
13HPD-036-230* 13 / 7.7 0
13HPD-048-230* 13 / 7.7 0
13HPD-060-230* 13 / 7.7 0

13hpd Warranty

Lennox products come with a 5-year limited warranty on all components, including the compressor. All major components must be matched in order for the compressor warranty to be considered valid.

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