GOODMAN SSZ16 Heat Pump
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Overview of the SSZ16
Goodman's SSZ16 heat pump has a single compressor. It earns energy ratings of 16 SEER (for cooling) and 9.75 HSPF (for heating), as well as an Energy Star rating from the U.S. Department of Energy. It is a middle-of-the-road product from Goodman: medium efficiency, medium cost.
Cooling and heating capacity for this model ranges from 24,000 to 60,000 BTU/h. All versions are relatively quiet, with sound ratings between 70 and 72 dB. Goodman advertises this model as being particularly quiet due to a sound-control top.
The SSZ16 uses R-410A refrigerant (also known as Puron, a more ozone-friendly replacement for Freon).
The SSZ16 user manual provides comprehensive data about the heat pumpís performance at different temperatures, so you can see how the machine will function in your climate.
Consumer Reviews of the GOODMAN SSZ16
Date created: 2015-03-19
Name: Donald LeBlanc
Location: Shediac, New Brunswick, Canada
"Worst heat pump"
My heat pump is only 5 years old and I had trouble since the beginning. I've already replaced the outside compressor, coil, coil inside, and now it doesn't defrost and it shakes like hell. This is not Goodman; it should be called Goodshit. Worst heat pump I ever had.
Date created: 2014-05-22
Name: JA McCoy
Location: Man, WV
Built our home in 2008... Have had to have our heat pump worked on every summer since! I have now been waiting 7 weeks to hear it is no longer under warranty and because of the leaking freon it has blown the compressor and will cost me $1800 to fix! Not to mention the weeks without air every single year. Always takes them 2-3 weeks to get it fixed. Sending the bad parts in before they'll send the new ones out!!.. The money we have paid every year, the frustration with repair and doing without air conditioning for multiple weeks in 90 degree temperatures... All the parts they have replaced... I'm done! My brother has had the same problems and theirs is only a year older than mine! Would never buy another product from them!
Date created: 2014-05-21
Name: J Buchmiller
Location: Dallas, TX
In 7 years: 4 compressors blown, 2 service valves failed, expansion valve failed, 4 other refrigerant leaks, evaporator coil replaced, electric bills 30-50% higher than with my old "inefficient" unit that worked but needed a repair when I was talked into this unit, never heats nor cools the way we want and think it should, though it runs & runs. To top it off, on one of the compressor replacements, Goodman rejected claim to cover a 3-month old compressor after Goodman customer service assured me it was covered (when I was considering replacing the whole unit with another brand) and I even had a screen shot of my online account showing coverage.
Date created: 2014-03-19
Name: Joel Benson
Location: Burley, ID
Heat pump and furnace were put in 2013. Feb 2014 furnace fan failed to start. Problem was capacitor on fan. Service man repaired. While checking operation of equipment discovered low on refrigerant. Traced problem to leak in heat pump at reversing valve. Valve had to ordered and replaced. Job not completed in one day and next day found leak in expansion valve. Valve had to be ordered. Goodman warranties parts but not repair mans labor. I feel bad for him.
Date created: 2013-04-04
Name: Frank mRega
Location: Virginia Beach VA
"Which heat pumps are good?"
I had a goodman 16 seer installed in August 2012 the compressor seized 7 months later now being repaired. I looked at all the reviews of all the different companies and no one likes any of them. What's up with that? Toshiba has a good rating "1 rating" so I don't know what to think, can they all be bad?
Date created: 2012-06-14
Name: J. Kowalski
Location: Allentown, PA
I had many companies come out and tell me what I should have in my home. I was amazed at how many tech's gave me different information, I mean someone had to be right and someone had to be wrong. I followed up with reviews on the companies and found many people had problems not with their equipment, but with the installers. I went with Goodman because of the reviews of the installer, what he suggested to me and his explination of why. The heat pump has worked just fine, and the air handler has worked with no problems. The house is cool in the summer and warm in the winter. The air handler is variable speed and has made an improvement on our electric bills. Many of the problems I read on this forum seem to come from installer error or installing the wrong size units. Make sure of your installer and make sure you are getting the right size equiptment.
Date created: 2012-04-24
Name: Lynne Wilson and Bruce Goldmann
Location: Seattle, WA
Years owned: 2
"Three Goodman hp failures!!!"
My family purchased three Goodman heat pumps for three homes within about a 2 year period. all three failed between 1 and 2 years of age. One five ton unit and one two ton unit were saved because it was noticed that the units were running full time and not producing adequate heat and subsequently turned off before major damage to the condenser occurred. We hired certified hvac technicians and they discovered that the condenser expansion valve failed. Thousands of dollars later one unit appears to be working and the other (2 ton) is still not producing adequate heat.. No one noticed that the other five ton unit was malfunctioning for perhaps 6 months and by that time the condenser failed, including the compressor. Certified techs discovered that the expansion valve in this unit also failed. Compressor replacement cost more than $2000, not including labor. It is our belief that the condenser expansion valve malfunctioned in all three units!!
Date created: 2012-03-12
Name: S SMITH
Years owned: 4
"A WORTHLESS PRODUCT"
I built a new house 4 years ago and getting close to retirement with the idea of not having any problems so much for that. I have put over 1600.00 in it and still does not work. I have had reversing valves and freon and 4 different contracters and still no heat from my unit . I am extremely dissappointed with goodman and the local contracters that are working on it. I would not recommend this unit or a goodman unit to anyone . the unit is loud and unreliable broke down twice in 4 years this time for 3 months.
Date created: 2012-03-07
Name: C. Fullem
Location: Pittsburgh, PA
Years owned: 3
"Dont buy this unit"
We bought this unit to save money and we have put in over $1000. Goodman company does not care if their product does not perform. We contacted them and after having us jump through hoops with information they refused to help us. We would never recommend this to anyone!
Date created: 2011-07-22
Location: Kankakee, IL
Years owned: 2
"Not too sure about Goodman"
2Nd year with this heat pump, paid a pretty penny for the most efficient unit. Winter warming seems to work fine, summer cooling does not cut it. Thermostat is set on 66 degrees just to keep the air below 80 in late afternoon. Never felt "cold" -- comfortable, not cold. I like cold! Made calls to installer re: problem, suggested we clean out cottonwood crap from unit possibly clogged, and numerous other owner fixes. Now 2nd season into it I've called repair hoping to get freon. Ha! not the problem $100.00 service call later. Installer has been out, now its some valve problem go figure. All this time I've been giving Com-Ed a lot of money every month for a problem with the unit. The bummer is I knew something was wrong or Goodman sucked. Now looking back how high is my electric bill in winter and has it ever been working right? Contacting Goodman is no fun, not helpful at all and I do agree they do not stand behind their product regarding major repairs such as this. I feel like I have a lemon with a band-aid on it. So much for energy efficient and saving some $ with a good unit. Really not very happy I would definitely try another brand if this unit ever needs replacement. I would not buy Goodman again.
Date created: 2011-06-30
Name: Eldon Rodine
Location: Gothenburg NE 69138
Years owned: 3
"Heat Pump Problems"
We had this heat pump installed in August 2007, we have had to have freon and repairs each summer. We just recently had the plugs replaced and received a bill for $500 for the labor and freon. I believe this is unfair and the company should back their product in full. I am going to request a new unit, and will not recommend this to anyone.
Date created: 2010-07-22
Name: S. Philips
"Nothing but problems and even worse customer service"
Have a relatively new 4 ton 16 seer Goodman Model# ssz160481ab r410a unit installed in June 2009. The unit died at the end of Dec 2009 and the contractor, reseller (Barnett - Pro Contractor Supplies) and Goodman Mfg have been unable to resolve the issue. I will never do business with anyone who purchases from Barnett or Goodman Mfg.
Date created: 2009-01-28
Name: Ron Neal
Location: Kansas City
I installed 3 Goodman heat pumps in the fall of 2007. This year the ssz160601 condensor turned into a giant ice cube. The ssz140421 has defrost issues that I cannot fix, the defrost switch and circuit board have been replace with no luck. The loss of charge switches were mis- engineered and had to be replace last year. Goodman 410a heats pumps are junk!!! Do not buy goodman 410a heat pumps, this stuff is trash!!! I repeat goodman heat pumps are trash!!!
Other SSZ16 Reviews
Users on hvac-talk.com generally donít like Goodman or the SSZ16, preferring comparable products from Rheem, Trane and Amana. Several reviewers on the site remind buyers that the Goodman SSZ16 is basically the equivalent of the Amana Distinctions SSZ16 (Goodman owns Amana and most of their products are equivalent). However, others compare it favorably to other Goodman products, saying users would get more for their dollar, relative to a SSZ14óa cheaper and less efficient model.
Reviews on gardenweb.com are mixed. Some folks don't like the Goodman SSZ16, preferring Trane and other brands; others like Amana and point out that Amana and Goodman are now the same company.
An assessment of Goodman products on qualitysmith.com describes the SSZ16 as not quite as good a deal as the SSZ14, but still offering good efficiency for the cost.
GOODMAN SSZ16 Model Numbers
The SSZ16 is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|SSZ160241A*||16 / 9.5||0|
|SSZ160361A*||16 / 9.5||0|
|SSZ160481A*||16 / 9.5||0|
|SSZ160601A*||16 / 9.8||0|
The parts in the SSZ16 fall under a limited 10-year warranty. The compressor has a lifetime limited warranty. To receive these warranties, you must register your unit within 60 days of installation. The warranty is only good for the original purchaser, at the original site of installation.