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GOODMAN SSZ14 Heat Pump

#8 of 14 GOODMAN Heat Pumps

Updated: Feb 17, 2016

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Read more about GOODMAN Heat Pumps

Overview of the SSZ14

The Goodman SSZ14 heat pump is a currently manufactured model that achieves up to 15

SEER in efficiency and has a heating efficiency of up to 9.0 HSPF. This heat pump uses a scroll compressor, which is encased in a sound blanket and comes equipped with a muffler to ensure quiet operation. The compressor also has short-cycle protection, and the heat pump comes installed with a filter dryer.

Goodman utilizes R-410A refrigerant, which is considered environmentally-friendly, in the

SSZ14 heat pump. The SSZ14 is AHRI certified.

Consumer Reviews of the GOODMAN SSZ14

Compare to Other Goodman Heat Pumps:
  • Very Satisfied
    2
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    20

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Date created: 2016-02-17 Name: Norm and Patty
Location: Prince William, NB

Satisfaction Rating:

1 of 5 stars

Review:
"Nightmare for 5 years"
Bad service, bad product. Never seem to get it working right. Goodman blames the technician trying to repair it, but the bad parts are internal in the outside unit (4 way valve), and they will not pay labor or parts until I purchase the parts and service and prove it. Very expensive heat and cooling bills. Now I have a bad coil and it will cost $3000 Canadian to replace. Going to kick this f#$%ing junk to the curb. Over $4000 in parts and labor, and not fixed yet.


Date created: 2016-02-06 Name: D. Davis

Satisfaction Rating:

1 of 5 stars

Review:
"Stay away from Goodman!"
I had a brand new Goodman unit installed about 45 days ago, and it has never worked right. It runs constantly, heats poorly (I haven't made it to summer yet but I know what to expect) and the noise - - ooohhhh the noise - on startup and shutdown is nothing short of incredible. I've paid for service calls to have the dealer come out. I refuse to have the idiot installer back into my home again - he hacked it up terribly. It took him 2 weeks to complete a single day install and he has been back twice to correct an incorrectly wired thermostat, then he claimed I had 'sabotaged' his work. You know us homeowners; who would sabotage our own systems and sit in the cold for a week just to have the doofus installer come back out so I could spend two hours looking at his butt- crack? The dealer I've had to pay to come out and tell me the unit is designed to run constantly when cold out and the startup noise is "normal" for the type of compressor. If so, why does Goodman advertise the scroll compressors as "The quietest there are"? If I had wanted an extremely noisy unit I'd have sought one out and purchased one (intentionally, that is). I've had heat pumps all my life and have never had one this noisy. It wakes me from a sleep. I have 2 York units at work and they start and stop without the 'hanging up' growl that lasts about 2-4 seconds, and stopping with a bang that this unit features. I replaced a 20-year-old Comfortmaker oil furnace and AC system that worked for a more efficient and newer Goodman unit, and I wish I had that old unit back. For all of its faults, and the cost of oil, it did work properly and didn't wake the neighborhood in doing so. Goodman service is a joke - no help from them at all. It's a damn shame when you have a brand new unit, less than 30 days old, that has never worked, and you have to pay out of pocket for a service call only to be told the operation is normal and you'll just have to live with the noise. All Goodman units are noisy and that's just how they are. I'm just about ready to take it out in the yard and make it provide more heating that it ever has, by lighting it on fire in the front yard. At least I could get some heat from it then. I wonder if Goodman would consider a flaming unit 'standard operation'? Trane units, Comfortmaker units, York units don't sound like this (I've checked) and they use the exact same Scroll compressor and R410A setup. Goodman has my money and they don't want to hear anything about providing me with a fair shake. I guarantee that next time I have a unit installed nobody will get a dime until it's properly installed and operating. My advice to anyone who reads this - run from Goodman, far, far away, as fast as you can.


Date created: 2015-12-21 Location: Springfield, MO

Satisfaction Rating:

4 of 5 stars

Review:
"A Bit Expensive, But Long-Term Savings"
I just bought my new Goodman R410A heat pump a few months ago. The installation was extremely quick and easy, and it was compatible with all of my old hookups so I didn't need to purchase any more equipment to get it working. I previously had a propane system, and I'm definitely happier with the setup that I have now. My husband and I aren't the most "green" individuals, but the fact that the pump doesn't contribute to the destruction of the ozone layer is a nice and added bonus. We've also noticed a reduction in our utility bill since installing the heat pump, and are very happy with our purchase and decision. The only negative comment that I would have regarding the pump is the price. It was rather expensive with costs of around $3500 after delivery, and we chose to do our own installation. I'm hoping that the amount that we end up saving throughout the lifetime of the heat pump will offset the purchase price, which I believe is very possible. I'd recommend the product to those willing to pay a bit more upfront to potentially save extensively in the future.


Date created: 2015-12-20 Name: Mike Branton
Location: Smith, AL

Satisfaction Rating:

1 of 5 stars

Review:
"Nothing but a headache!"
Purchased our unit at the recommendation of our HVAC guy. He said it was energy efficient & therefore a "great buy". B*** s****! We have had this unit worked on 3 times this summer, a coil leak they say cost $500.00 in labor. Then this winter 3 times, & it's only December 20th. The defrost board! They replaced it 2 weeks ago, still icing up! Did I mention this unit is not even 2 years old? It isn't, we had it installed in the winter of 2013! Buyer beware, we are considering just replacing it.


Date created: 2015-10-30 Location: Philadelphia, PA

Satisfaction Rating:

5 of 5 stars

Review:
"Goodman Heat Pump Review"
We have lived in our home for a year and a half, and the builder had installed Goodman heat pumps for our home's heating and cooling needs. The Goodman heat pumps have been a reliable source of heat and we're less exposed to fluctuations in heating prices that others suffer from. We haven't had any issues with the two units (dual zone). We're careful to only raise the heat a couple degrees at a time during the winter (to avoid the emergency heat from kicking on), but aside from that, we haven't experienced any drawbacks and enjoy affordable electric bills throughout the year. I would recommend the Goodman heat pumps to anyone interested in a reliable, efficient and safer alternative to heating their home. It is also conducive to homes that don't have natural gas and definitely less of a headache than using fuel oil as a heat source. The Goodman heat pumps are definitely worth the investment!


Date created: 2015-03-09 Name: Steve Cooley
Location: Gilbert, SC

Satisfaction Rating:

1 of 5 stars

Review:
"Piece of junk"
I will never buy a Goodman again. Bad parts made in China!


Date created: 2014-11-17 Name: Sean A.
Location: Montreal, Canada

Satisfaction Rating:

1 of 5 stars

Review:
"Very loud"
In September 2014 (two months ago) I changed my 25-year-old Ruud system with this Goodman junk. It works like a diesel engine. It is very loud and noisy. Sometimes it makes loud noises and I feel it is going to explode! I have a big two-story house and my bedroom is exactly the opposite side of the house (diagonally) on the second floor. It wakes me up in the middle of the night! My daughter's room is on the same side on the second floor. She is sleeping in our room now. It is just behind our family room and when it starts we have to increase the TV volume to hear it. It keeps turning on/off every two minutes. This is rip-off.


Date created: 2014-09-06 Name: G Coleman
Location: Tampa, FL

Satisfaction Rating:

1 of 5 stars

Review:
"Poor quality components in Gooodman systems"
I am the sad owner of a Goodman ac unit, ssz140421, which has had multiple problems since being installed only 3 years ago. My first experience with the installer, Frosty's ac of Riverview, fl, was that they had high confidence in this Amana owned company. They recommended the $600 labor warranty, but in order to save money I declined. Today I had a $951 repair because of evaporator coil failure. In each of my previous air conditioning systems, I can't remember having to replace an evaporator coil in so short a timeframe. I'm thinking this product quality is poor, and I'm going to be stuck with high repair bills in the future. Wonder if my reputable installer would swap out this unit for a Trane, or another brand with better reputation. As I read this website I see only 25% customer satisfaction with Goodman products. How low can they go before we say they make lemons, and they charge champagne prices?


Date created: 2014-08-22 Name: H. Wright
Location: Salisbury, NC

Satisfaction Rating:

1 of 5 stars

Review:
"Can Not Recommend"
Here we are in year four. June 2014 no cooling service man adds 3 pounds of 410a Freon Cost $150.00. 9 weeks later "No Cooling" service man uses leak detector but cannot find the leak. Adds 3 pounds of Freon 410a at a cost of $175.00. Asked if I wanted him to put in $100. leak sealant. He said only 50% chance it will work. We both agreed the percentage was not high enough for the money. I asked what would he do if it was his unit and he said just hope the unit won't leak again. I thought we were getting a good value for the price of this Goodman unit and now I find out even with the 10 year warranty the labor to replace parts is far to expensive. I am gong to join the class action lawsuit against Goodman in nc for selling me a unit they knew would leak after a few years.


Date created: 2014-07-22 Name: Mrs. S.Sheppard, RN
Location: Georgetown, SC.

Satisfaction Rating:

1 of 5 stars

Review:
"Goodman not good"
I purchased this unit 6/28/12 I have had very high electrical bills. This new unit has been repaired twice already. Today I had my annual tune up service, and my unit is in need of a txv. I have an extended warranty. I just hate having to fix something I bought new. Please avoid a Goodman Unit.


Date created: 2014-05-07 Name: Anthony Smith
Location: Abbotsford B.C. Canada

Satisfaction Rating:

1 of 5 stars

Review:
"Buying Goodman is a Mistake"
Product lasted 1.5 years. Warranty policy is parts only even though their compressor destroyed the refrigerant. Their product's premature failure costing me $850.00 after only 1.5 years of noisy service. I strongly recommend: firstly, never buying anything from this company as I expect them not to be around too much longer (just look at their profile). Secondly, this business is full of sharks so research every company. Get the extended warranty. In short: this company and it's policies don't deserve to be in business.


Date created: 2013-11-23 Name: garry morrissette
Location: fort coulonge quebec canada

Satisfaction Rating:

1 of 5 stars

Review:
"Problem Pump"
This Goodman heat pump is my worst investment ever made. This brand is real garbage, no heat, no cold, no service to repair this junk. When I called in to the manufacturer's head office: "well sorry sir, you just got pump and we are not going to fix it nor find you anyone to fix it for you." So it's your lost, so they say. Don't buy this piece of junk.


Date created: 2013-07-06 Name: M, Schwiet
Location: Ohio

Satisfaction Rating:

1 of 5 stars

Review:
"Goodman Not So Good"
I would give a 0 rating if I could. I just want to give everybody a word of warning so that you do not fall into the same trap as I have. About 4 years ago, I purchased a Goodman SSZ14 series heat pump system as an upgrade over the efficiency of my Carrier A/C and LP furnace hybrid system. With fuel prices climbing everyday, I thought this would be a good investment based on a breakeven of about 5 years. I chose Goodman primarily because of price, the long warranty, and the Copeland compressor. Boy, did I screw up. At the time of installation, my HVAC technician recommended that I purchase a Westinghouse system but I overrode his opinion and went with Goodman. Within months of my purchase, my father and my brother pulled the trigger on the same type of upgrade but chose Rheem as their solution. Well, fast forward to 2013. To date I have spent $1,200 on "warranty" repairs for the Goodman heat pump, all of the defective parts inside the heat pump outdoor unit, all Goodman assembled parts. Now, as icing on the cake, I have to replace the compressor. The current warranted compressor has seized. I haven't gotten the final estimate on my cost of this repair, but I'm sure it will push my total maintenance cost to something worth of $2,000. This on a unit that I purchased and had installed for less than $4,000. My father and brother have spent nothing on their systems to date. To make matters worse, I contacted Goodman customer service to discuss other remedies. I was told that Goodman was meeting their warranty liability but they would contact the distributor to get more information and would get back with me within a couple of days. After more than a week with no response, I sent a letter to the president of Goodman in Houston explaining my plight and requesting that this unit be replaced with a new unit as a gesture of goodwill. It's now been two weeks and I've gotten no response from Goodman. I did not expect that kind of treatment from any enterprise selling expensive capital goods. I could accept a response of "Sorry to hear about your troubles, but we're only required to meet our warranty commitments". No response at all is unacceptable. It's obvious that Goodman is not concerned about customer relationships, only the bottom line. To all who scan these forums, you've been warned. Caveat emptor. Thanks.


Date created: 2013-05-14 Name: bruce paulson
Location: spokane washington

Satisfaction Rating:

1 of 5 stars

Review:
"Home Owner"
Got a Goodman 5 years ago. Had to fix it every year a hunk of you know what seems like that how they make their money by selling you know what.


Date created: 2012-09-07 Name: Garry Thompson
Location: Diamondhead, MS

Satisfaction Rating:

1 of 5 stars

Review:
"Goodman Heat Pump"
This is the worst experience I've ever had with an air conditioning system. You better buy the extended service warranty. By now, I bet the service guy is making about $5 a visit considering how many times he's been here to service this crap. Once again, the reversing valve is leaking. It's a nightmare! Why me! I think every part that can be replace has been changed on this system. Oh yes, the compressor was changed out last year...or was it the year before last? I can't keep up with all the a/c repairman visit and part repairs...THE WORST...and don't waste you time trying to call Goodman either...over there in Texas...you won't get past the telephone gate keepers! Never Again! Looks like I'll be getting another new reversing valve tomorrow when they come to repair this system again! This will be number 4?...5??? who knows!


Date created: 2012-02-04 Name: Ed
Location: Twin falls Id.
Years owned: 4

Satisfaction Rating:

1 of 5 stars

Review:
"Homeowner"
After having compressor changed out, 2 reversing valves, 3 defroster boards with sensors. It still runs 2 to 5 defrost cycles in a row. So while that happens my main heating strips run to heat house. Which equals a higher electrical bill. So as far as energy efficient goes it equals zero. buy a better brand name with a true ice sensor instead of a timer and get a true heat pump.


Date created: 2012-01-25 Name: Doug
Years owned: 4

Satisfaction Rating:

1 of 5 stars

Review:
"Doug"
Have a house that's less than 5 years old and all 3 units are Goodman. I've had service guys here every year -- sometimes twice a year since the first year. Recall on on some valves, leaking puron, sky-high gas bill because the heat pump was low on puron so unit not working properly. Now the coil on one unit is leaking. All this and the contractor told me they were high quality and high efficiency units when I was deciding what brand to use when building. Had Trane units at previous home and never had a bit of trouble. hvac guy told me these were super efficient, now I see that it's only a 14 seer system. My advice, buy some other brand, any brand.


Date created: 2011-11-25 Name: K. Walke
Location: Warner Robins,Ga.
Years owned: 4

Satisfaction Rating:

1 of 5 stars

Review:
"Worthless JUNK"
I am lucky to have a wonderful a/c contractor,Pikes Peak Performance, Perry, Georgia. They have been great! They installed, at my insistence, a Goodman A/C heatpump SSZ140421A* unit. What a terrible mistake! The first year wasn't too bad, but it needs repair almost constantly since then. Goodman hasn't helped much at all, my contractor has done all the repairs out of his pocket with little or no support from Goodman. A class action law suit needs to be started to pay for replacement with a better brand. Do not buy a Goodman unless you like being screwed!


Date created: 2011-10-20 Name: BTP
Location: Bentonville, VA
Years owned: 2

Satisfaction Rating:

1 of 5 stars

Review:
"Goodman Heat Pump"
I had the combination ssz14 Heat Pump and gmh95 Gas Furnace installed in December 2009. Both units worked great for about 10 months but then the heat pump stopped working. After about 6 months, a Goodman Factory representative was finally sent and a replacement unit was installed. The replacement heat pump has been working fine since then with the exception of an annoying, persistent, high pitch humming noise coming from the air handler unit every time the heat pump comes on. The factory representative acknowledged the noise exists (and he said it's not the fan) but has done nothing address the problem. I guess it's a Goodman "feature" that I'll have to live with until I can afford to buy another brand.


Date created: 2011-10-08 Name: M. Loeb
Location: Durham, NC
Years owned: 1

Satisfaction Rating:

1 of 5 stars

Review:
"Leaking evaporator coil"
After only 16 months, freon leaked out and evaporator coil needed to be replaced. The technician said that he owned the same Goodman SSZ140181A* unit and had to replace his evaporator after the same length of time. Neither Goodman nor Lee Air Conditioner covered the labor costs. This is ridiculously poor quality equipment. My original heat pump was Trane and lasted 20 years.


Date created: 2011-07-22 Name: M Pow
Location: Pelee Island Ontario
Years owned: 4

Satisfaction Rating:

1 of 5 stars

Review:
"A Real Lemon"
Heat pump has never worked. Have to use the emergency back up all the time. Air conditioner broken twice - both times with coolant leaks. When a/c is working, it sounds like a car crash when the unit starts up. This a been a real lemon!


Date created: 2011-06-22 Name: R.F
Location: Sellersville

Satisfaction Rating:

1 of 5 stars

Review:
"OWNER"
GOODMAN HEAT PUMPS ARE CRAP


Date created: 2011-06-16 Location: Toledo, Ohio

Satisfaction Rating:

4 of 5 stars

Review:
"Keeping Warm in the Winter"
I have only had my heat pump for about six months now. I like how it is very consistant and I have not had many problems with it yet. I purchased it off of ebay because at the time I was very desperate and my old heat pump had just broken and my landlord was out of town at the time for a few weeks. One thing I dislike about it is that it seems to take a while to get working before I notice a difference. I have not yet had to replace my heat pump and I hope to not have to replace it for a while. I would recommend this heat pump to anyone looking to purchase one because it has been very reliable to me thus far. If I know anyone is looking to purchase a heat pump, I always recommend they check out the 2.5 Ton Goodman heat pump.


Date created: 2011-05-12 Location: Houston, TX

Satisfaction Rating:

5 of 5 stars

Review:
"Goodman heat pump condenser SSZ14 series."
I am a a new home owner and I had to get a heat pump for the air condition system. I choose the Goodman heat pump condenser ssz14 series with it's outdoors air handling unit because the price was very affordable for the features it has and I read good reviews online about it. I have been using the heat pump for over 5 months now and I have had no problems or issues with it. It works very well in extracting heat from the small house on hot days, and when it gets cold it is very efficient at reducing costs of heating since it doesn't add up too much money to the utility bills. This system works by gathering heat and introducing it to the inside of the house. Unlike the unit in my old apartment it is very quiet. The company claims that instead of loosing efficiency over time this unit actually becomes more efective, hopefully that is a true statement. The company also claims that it can reduce the cost of the electricity bill by up to 50 % because of its heating efficiency ratings. There is nothing I dislike about it, even the color is of my taste, it comes in a very nice black tone. In case I need to buy another air condition/ heating system I can honestly say that so far this brand would be my first choice.


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Other SSZ14 Reviews

A prospective customer writes to the experts at gardenweb.com about a decision between a Carrier Infinity system and a Goodman system including the SSZ14 heat pump. The quote for the Goodman system was less, but most of the installers responded that the Carrier product is superior. One expert stated that the difference in price was not worth it, and the Goodman heat pump is a good product.

A search of various web forums did not reveal many problems voiced online about the

Goodman SSZ14 heat pump. A SSZ14 owner wrote to justanswer.com about a problem with the compressor operating in a loud manner and the indoor coil experiencing icing during the heat cycle. An installer answered that the problem is either with the unit switching to heat mode or in the indoor coil.

GOODMAN SSZ14 Model Numbers

The SSZ14 is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
SSZ140181A* 14 / 8.1 0
SSZ140301A* 14 / 8.5 0
SSZ140421A* 14 / 9 0
SSZ140481A* 14 / 8.5 0
SSZ140601A* 15 / 9 0

SSZ14 Warranty

Goodman provides a lifetime limited warranty on the compressor of the SSZ14 heat pump, as

long as the installing owner owns the home. A ten-year limited warranty on parts is also offered. To obtain these warranties, the customer must register online within sixty days of installation.

 
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