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Consumer Reviews of Fujitsu heat pumps

#50  of 84 brands of heat pumps
28% of customers recommend
2 of 5 stars 14 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
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Date created: 2017-05-22 Name: John P. Gorman
Location: Norfolk, VA

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied

"Minisplit voltage warning!"
Buyers need to understand that Japanese/Korean built mini splits have written 208-230 volt operating parameters (+/-) 10%. U.S.A. voltage is 240 (not 220--look it up!). So if installed with 240 volts, you are already outside the normal limits. Motors do not mind this, but the "computer- like" circuitry in the unit does not. Some over-voltage protection is installed, but frequent power fluctuations can "wear out" the protection. Solution; install a step down transformer plus voltage monitor system to protect your investment. Until you converse with engineers at your local power company, you have no knowledge of the wide range of power differences, especially during peak electrical use times. Call Fujitsu--they will tell you to install a voltage monitor system because of the U.S.A. 240 volt issue.

Date created: 2017-04-22 Name: k. imamura
Location: Sequim, WA

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied

"Problems with Fujitsu Minisplit heat pump"
We had three, wall-mounted units installed five years ago. One of them developed a fluttering noise that four visits by the installer have not been able to fix. Now, the installer says that the only options are to live with the increasingly loud flutter or to replace the unit. The installer offered to provide the labor but won't pay for the replacement unit. The installer claims that Fujitsu will not reimburse him for the cost of the unit. It seems that Fujitsu refuses to replace units with problems and will only reimburse the installer for parts. Our unit apparently cannot be fixed, yet the installer says that Fujitsu will not pay for a replacement.
Date created: 2015-10-19 Name: James Stymest
Location: Nova Scotia, Canada

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Great working heat pump"
I replaced a Samsung aqv24jax with this unit. What a difference! The Fujitsu provides twice the heat and is so quiet compared to the Samsung. I have had absolutely no problems with the unit, unlike the Samsung, which was one problem after another. I would recommend a Fujitsu heat pump if you want good performance.
Date created: 2015-03-20 Location: Holden, ME

Satisfaction Rating:
5 of 5 stars Very Satisfied

"All in One heating, cooling, dehumidifying."
I was skeptical when first installing these units, but there are three total in my home now and I love them! They are expensive to install but the heating costs are reduced immensely. It's also nice not having to mess with an air conditioner every spring and fall. These units quickly and effectively cool the home in the summer and can be set to remove the moisture from the air. Summers in Maine can very humid and uncomfortable. These can heat up a room in the winter perfectly without that dryness that often accompanies wood and electric heating. Timers can be set, which is helpful. There is also a powerful fan for getting a nice breeze when you want. Everything is done with a remote, too; how convenient. There were a few issues when they were first installed but these were easily fixed by the men that installed the units. One of them wasn't properly cooling the room it was in for some reason, even though they were all connected to the same outdoor unit. All in all these are a great long term investment.
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