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Consumer Reviews of Day & Night heat pumps

#73  of 83 brands of heat pumps

0% of customers recommend
1 of 5 stars 4 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2017-01-27 Name: K. Pastula
Location: Peoria, AZ

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Poor quality"
First year the condenser broke, start of the 3rd year it is something major and the labor is 1100.00. That is with the 10 year warranty. Not happy with the company that installed it either.

Date created: 2017-01-23 Name: Manny C
Location: Phoenix, AZ

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Day Night and ICP"
Day night unit has been nothing but trouble spending the 3rd winter out of 8 without heat. If you get 3 years out of the evaporator you are lucky I wish I still had the 21 year old unit that came with the house. The only thing worse than the unit is the parent company icp llc. They also own carrier stay away. For models PH5 and PHN524000K* I just replaced a 8 year old Day and Night package heat pump went out for the 4th time. All the repair people say these are usually good unit. So yes I got a lemon a lemon ICP/Carrier would not stand behind. Got the attitude from icp "I got you money Tough" So don't to it, don't buy one. If I can cost them a couple of sales and save someone the aggravation I had it is worth it.

Date created: 2016-08-30 Name: D Kelly
Location: Tempe, AZ

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Bought on 10/09/2013. Multiple problems with the unit. Shortly after installation, the unit was not working properly. It was discovered that the reversing wires were not wired properly from the factory and it was repaired. On September 5, 2014, unit was not working and a 5 amp fuse was replaced. On 09-15-2014, the defrost board was replaced due to a low voltage short and the fuse was replaced again. On 06-06-2016 (less than 3 years) I came home one evening to find the AC not working and a fire smell, like something had burnt, in the house. The circuit breaker on the house's main panel had tripped. The Freon blew through a hole in the electrical connection to the compressor; evacuated all Freon and filled the house with a terrible smell. This time a new compressor was needed; the low and high pressure switches were replaced; flushed unit 3 times with r-11 flush; injected acid away for acid issues; recharged with 16 lbs of R410A and changed bi-flow drier. This was according to the receipt with charges totaling $1300. I think the high pressure switch should have shut down prior to the refrigerant escaping and the unit circuit breaker should have tripped before getting to the main panel. I cannot believe this unit had a major malfunction and it is under 3 years old. I contacted International Comfort Products through their website and never received a phone call or e-mail. I would not purchase this unit again. Since this last repair, it has been working fine, until the next time.

Date created: 2015-02-20 Name: Schroeder
Location: Sun City West, AZ

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Do not buy a Day and Night unit...you are wasting your money!"
My unit is only two years old and the reversing coil leaked. All the Freon had to be replaced and a new part installed! I definitely would not recommend the Day and Night heat pump!

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.

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