Consumer Reviews of Carrier heat pumps
Read more about Carrier heat pumps
Reviews by Series
- 25HNA Infinity (27 reviews)
- 25HPA Performance (5 reviews)
- Comfort (3 reviews)
- Infinity (19 reviews)
- Infinity 19 (3 reviews)
- Performance (9 reviews)
- 25HBB3 (5 reviews)
Date created: 2013-02-24 Name: Thomas H. Martin
Location: Dublin, GA
I purchased this unit on Jan 24, 2011. I opted not to purchase the extra labor warranty since I had always heard Carrier was reliable. It ran well for one year and five months. On July 1st it failed completely due to a bad run capacitor so I called the company. The repair cost me $144 for a failed run capacitor to repair a NEW system. On July 3rd, it began not to cool so I called them back. The repairman said it was not cooling because I had a vent closed and was using a pleated filter. I disagreed with that, but no charge for that one. On September 27, the indoor unit failed with a bad blower motor. That one cost me $242.00. In all fairness, I contacted Carrier Customer Service and after weeks of wrangling with them they agreed to reimburse me for that, making sure I understood it was a one-time thing. On February 14, 2013 (slightly over two years old) it quit heating and was blowing cold air. The unit froze up solid. The tech found that most of the refrigerant had leaked out and had to put four pounds of Puron in it. After my complaint, the company agreed not to charge me the $65 for the call and the $160 for the Puron. Three days later at 27 degrees outside temperature, the unit froze up again and put out no heat. I have a call in to get it checked out. I would never buy a Carrier product again. The A/C company is great and have been more that responsive and fair but I have a lemon that will cost me big bucks until I get mad enough to replace it. I have had over %600 in repair fees on a NEW UNIT. If you are getting a new heat pump, do the research. Coleman is the highest rated and best service, Heil and then Trane. All are highly rated by consumers.
Date created: 2012-12-21 Name: BJ McDonald
Location: Kitty Hawk, NC
"Great System, Low Power Bills!"
My Carrier 38YDA036 heat pump has a two stage Bristol compressor with a variable speed blower inside with two separate zones. It's almost 12 years old and I am very pleased with it's performance and need for repair. Only two repairs in 12 years, one was a sensor for the zone panel in about year 3 which was covered by my parts and labor warranty which I purchased through the installer. The other was the outdoor control panel which failed two years out of its 10 year parts and labor warranty. This was about a $600.00 repair but I think that's not bad at all after running for 12 years. If it was a car, I would have had to replace it years ago. With a heating and cooling system, it's all about the installing company and how good they are. If they are detail oriented and follow the factory guidelines you have a great chance of not having problems. I will definitely buy another Carrier heat pump system when it's time.
Date created: 2012-11-07 Name: Mike
"Piece of Crap!!"
6 yrs old and lost the compressor $1500.00 to replace.. Needs repair services every year. I hate this thing!!
Date created: 2012-10-26 Name: Joe Schmoe
"8 Years Old, no trouble"
My carrier heat pump came with my new house. I have had it for 8 years and never made one service call. All I've done is replace air-handler filters, put some bleach in the air-handler drain line once a year, and I wrapped some wires in automotive wire loom inside the condenser unit when I was informed by a friend there was a flaw with the wires laying on top of copper tubing that causes the wire insulation to rub off and short circuit. So, you might say that I am very satisfied. Maybe I should knock on wood, I don't know. I should also state that, since I live in Florida, I never run the system in heat-pump mode, no matter how cold it gets outside, which isn't to cold. I use space heaters if I really need some heat. So this may have something to do with the longevity of the unit. I'd love to get another 6 years out of it.
Date created: 2012-10-18 Name: YA tittle
I see a lot of reviews on carrier systems, and after installing them for 4 years and working on them for 2 1/2 years, I have to say I would prefer them over any other brand. Only one close is trane. We install them all. The equipment isn't the problem most of the time, it is the way it is installed. On newer systems it is imperative to solder all joints while running nitrogen through the system. Without that, and not pulling a good vacuum, it results in expansion valve problems as well as compressor problems prematurely. Of course there are times that any part can go bad on any system. In my professional opinion, no system is made like it was in the 80's and 90'S. Just like anything else, the quality isn't there. I believe it is built to replace. My thoughts are not to blame the maker as much as blaming the installer. If it is a coil issue, it is mostly the manufacturers bad workmanship. Boards could go bad by power surges, dirty power, lightning, etc. Infinity are good systems, but they are also extremely picky when not installed properly, especially when changed out with an existing system. Definitely when you have problems, stay on the dealer as well as the manufacturer or supply house that carry's the product since that is where the dealer will have to purchase the product, things are more likely to be taken care of.
Date created: 2012-09-30 Name: JW Finkler
Location: NE Ohio
Compared to our prior system the Carrier heat pump is so quiet that I've actually looked into the system unit to determine that the unit was actually working. the 19 seer unit is nearly 5' tall and very quiet. Our back deck is within 15' of the unit. We do not need raise our voices when the system is working. Carrier model: 25HNB9363A003
Date created: 2012-08-07 Name: S. Stopt
Location: Bellingham, WA
"You should have chosen your contractor better..."
I found the contractor I wanted and then bought the product I wanted. We had a small issue with our Carrier heat pump and they were out same day to resolve. anything you buy has the potential to break, it is the support that matters. You pick that wrong and you have basically screwed yourself.
Date created: 2012-08-05 Name: W. Jones
Location: Greensboro, nc
"Piece of junk"
I am a general contractor. Put many carrier units in my houses. Never again, I have a 38eyg 3 ton piece of junk in my own house, and no warranty. 6 years old, compressor out. Already worked on twice. Buy something else, anything but Carrier.
Date created: 2012-08-03 Name: b. cobb
Location: hky n.c.
Can't remember what the old unit was but I believe it was an carrier also, it was 13 years old and was here when the house was new. We replaced it with a new carrier heat pump w/ electric heat, air handler and condenser all new in attic, with outside unit , over 21 years 3 freon fills, 2 electric boards and its not the warmest heat in winter. I would like to have gas heat and central air, but getting old now and will likely just go back to same system, from all the reviews looks like there is good and bad in them all.
Date created: 2012-08-01 Name: Bob P.
Location: Eustis FL
"Carrier known for BAD customer service"
I had two hvac units installed two years ago. The first one leaked water on the floor the week it was turned on. The second one leaked water about a year later. The service rep in Eustis Florida could not find anything wrong despite trails of wetness from under the unit and down the walls. Carrier simply said to try another dealer for better advice. I expected more for my $14,000 investment(Plus 10 year gold warranty!) It may be that the equipment is OK but not functioning because of the knowledge, skills and attitudes of the service installer. These people are trade-oriented types who seem to learn on the job and seldom have sufficient information to share with the customer as part of their service orientation. I suppose that when you do this type of work every day you get set in your ways. The Carrier literature would have you believe otherwise and they promote a fanciful picture that is quite different from what I found in the field. I clearly have a problem somewhere with the system and it could be as simple as NOT checking for an open pipe to carry away the condensate if it overflows. I paid for annual inspections but this service was never done to my knowledge and the dealer will not respond. It must be an acceptable process to offer such horrible customer support. Carrier needs new leadership or be prepared for further decline. Carrier manufactures these units and is stuck with the quality of managers and techies available at the local level. I believe that this is where most installations get the seeds for destruction. Worse, Carrier is unable or unwilling to get any control over these independent contractors leaving a customer on his own for competent help. As for me--I will never try a Carrier HVAC again and do my best to avoid local Carrier dealers in the Eustis Fl area. Been there; done that--NEVER AGAIN!!!
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.