Consumer Reviews of CARRIER heat pumps
Read more about CARRIER heat pumps
Reviews by Series
Date created: 2010-05-15
Name: G. C.
Years owned: 23
I purchased a top of the line Carrier Split system 3 ton heat pump in 1987. It has operated 365 Days a year without a problem for the past 23 years until this spring. It has never been repaired or serviced despite annual reminders from the installing dealer to do semi-annual maintenance. I believe if it ain't broke, don't fix it! Recently, it simply quit working after a few weeks of making some unusual noise when the compressor starts. I am told that this split system is no longer available which is too bad because it is the quietest unit I have ever seen (or heard). The compressor is indoors in an insulated cabinet next to the furnace. It is so quiet when the compressor runs that you have to put your hand on the case to feel if it is vibrating. Outdoors is only a fan and coil. It is virtually silent. The only indication it is running is the leaves in the adjacent bushes are moving. I don't know why Carrier would not want to continue selling such a fantastic machine. With all of the negative comments I am reading, I am not sure which brand to choose. I am hoping it can be repaired. However, one dealer I called told me that they could look at it and possibly fix it. However, there was no guarantee and because it was so old, I should probably just put that money into a new Lennox machine. From what I read, these are real lemons.
Date created: 2010-05-05
Name: Chris C.
Years owned: 12
"Not Impressed in Middle Tennessee"
This has been my first experience with a heat pump after growing up in Indiana (gas furnace/AC). The house I bought has a Carrier unit and it has not been impressive. Granted this unit has 10+ years of life on it, I have easily spent $800 in hired repair in the last 3 years and more than that on repairs that I have done myself. IC board in condensor was replaced, relays in main unit were replaced, contactor was replaced, defrost sensor was replaced and just this week the reversing valve coil needed repairs as it had come apart. Also, the contacts on the compressor rotted off and I had to replace the contacts and the wiring from the contactor. I understand that stuff breaks over time but this unit as a whole seems very cheaply made and when it comes time for replacement, another Carrier will not be considered as a candidate.
Date created: 2010-05-04
Name: J. DesJardins
Years owned: 5
"Horrible Equipment, Horrible Cust Service"
5 years and 7 months ago, I bought a new Carrier system with a 10-year compressor warranty. The compressor is shot, with 4 years and 5 months remaining on the warranty. The company that originally installed the unit will charge more than the original unit cost to replace the compressor (which is still under warranty!!). Other companies I called will charge even more. Carrier's customer service rep was rude and dismissive when I called them seeking some kind of help. Will never spend the extra money for a supposed "top-quality" Carrier unit or the extra money for the worthless 10-year warranty again. Might was well buy the cheap unit and plan on replacing it every 5 years--the cost will be the same or cheaper. Very disappointed.
Date created: 2010-05-03
Name: Joe P.
Years owned: 7
"Do your homework"
After everything said and done. Most brands of heat pumps or air conditioners will probably be designed efficiently. Although some specific units will come out of the factory as having something slightly out of wack and will in short be a lemon. Cars are like that too. I tend to agree with those appealing to you to hire proper contractors. 90% of your problems are untrained retards doing all sorts of installation errors. I work as an maintenance technician in a plastic factory. And I have other men around me. Believe me when I tell you they'll do piss poor jobs all the time. I'm constantly going behind them to correct their mistakes. I'm about to replace a unit because my homework tells me that when the cost of repairing the unit is 50% or greater it's best to replace it. My father had a Carrier unit for 25 years and has had no problems except having to re-charge the coolant once due to a small leak.......do your homework!
Date created: 2010-04-30
Name: Jacky Phil
Years owned: 10
"Carrier Worst company to deal with"
Carrier is one of the worst companies to deal with. Even their local distribution centers have a horrible customer support. I owned 2 Carrier heat pumps and both units had trouble starting 5th year. I'm replacing them with Trane. After doing some research, I came up with the Trane as the best quality heat pump. Note: I'm not an A/C tech. I'm a normal customer. Each A/C techs or sales person say that their brand is best. Do your home work before buying any brand.
Date created: 2010-04-28
Name: MJ McKay
Years owned: 10
I moved into a house in Nov. of 2006. In 2009, the A/C unit quit. The technician came out and found that the cabinet had not been grounded correctly. The age of the unit is between 9 and 11 years according to the last technician that came to my house.
Date created: 2010-04-22
"Replacing Evaporator Coil With New Install"
I've been researching these systems before buying one. For those of you who own a Carrier, this information was taken right from one of their pdf documents. "As few as half of the contractors and dealers regularly replace the customerís indoor evaporator coil when a new condensing unit is installed. It is estimated that the chances of a first year compressor failure increases 45% when an old undersized coil and fixed expansion device are used."
Date created: 2010-04-16
Name: Jerry J. Barrett
Years owned: 1
"Poor Home Owner......."
Bought new Carrier Heat Pump last summer with the promise of a $1500 tax credit, even if I did not owe any taxes, I am retired living on a fixed income, so do not pay taxes, when I filed my taxes found out you have to owe taxes to use this credit, not what I was given in writing. The Tampa Bay area manager of Carrier told me that they always put a disclaimer on their paperwork so they are not liable for anything in writing. Have a few more weeks to resolve this problem before I go to court, gave the dealer until the end of April 2010.
Date created: 2010-04-08
Name: D. T.
Years owned: 6
"Knowing What I Know Now!"
If I had a choice, I would have never chosen Carrier. Unfortunately, when I purchased my home new 6 years ago the system was already installed. Knowing what I know now, purchasing a home that has a Carrier system would definitely be a deal breaker for me!
Date created: 2010-02-20
Name: D. Lagoe
Years owned: 8
"Carrier 5 ton 15 Seer"
Purchased new in 2002 for high efficiency. Power bills are good but repairs are crazy. The compressor has been replaced twice under warranty - parts covered but labor about $1000/each time. Now, the starting circuit just went & it's going to cost me $500+ to get it repaired. This will be the last time that I'll repair it - Next time it quits, I will replace it with a Trane. I contacted Carrier but they don't want to take any responsibility for their poor quality product.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.