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CARRIER Infinity Heat Pump

Updated: Feb 2, 2016


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Overview of the Infinity

The Carrier Infinity heat pump has an efficiency rating of up to 20.5 SEER and 13.0 HSPF, and all models and sizes of the Infinity have earned the Energy Star qualification. It is available with single-stage, two-stage and variable-speed compressors, and uses the Silence System II to keep sound levels as low as 56 decibels. The Infinity Touch Control monitors the user's preferences and the outside conditions, and has a Wi-Fi option which allows the system to be managed remotely. A galvanized steel cabinet with a louvered coil guard and baked-on powder paint finish protects the unit from weather hazards.

Consumer Reviews of the CARRIER Infinity

Popularity:
#2  of 6 Carrier Heat Pumps
3 of 5 stars 18 reviews

  • Very Satisfied
    9
  • Somewhat Satisfied
    0
  • Neutral
    1
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    7

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Date created: 2015-12-23 Location: Oneida, Tennessee

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Great heat pump for these cold mountains!"
I've been the proud owner of my Carrier Infinity heat pump for 8 months now. It hasn't been used except for the last month or so due to our unseasonably warm weather. Here in the Appalachian Mountains of Tennessee our winters can get brutal and it takes a brand like Carrier to hold my trust. First thing I noticed about this unit is how quiet it actually is. I think the actual air coming from the vents is louder than the unit itself. I was also shocked when I received my first electric bill after a month of use. Let me say I was pleasantly surprised. As far as dislikes are concerned, there isn't really much that I can say. I'm not one to set back and have people do work that I am capable of so I actually installed the unit myself. Might I add, if you are in the HVAC business you'll love the ease of putting these babies in.


Date created: 2015-11-12 Location: Knoxville, TN

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Amazing and efficient heat pump"
I had to get a new heat pump after my old one stopped working and I went with a more expensive well known brand hoping it would last. Well it was worth the research and paying a little more! I've owned this Infinity heat pump for about three years and it works better than my old one did brand new! It even came with a factory warranty of ten years so I have that piece of mind that if anything does go wrong, it's covered.My previous one never came with a warranty and I only had it five years before it failed. I have not had any issues out of it in the three years of owning it either. It even saves me money on my electric bill. The only con I have about this brand is how bulky and loud it is. It's a lot louder than my old one and takes up more space but I would recommend this brand to my family and friends.


Date created: 2015-05-15 Location: Tampa, Florida

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Still pleased after 8 years"
9 years ago I bought a condo which came with a Goodman AC that was only a few years old. Unfortunately, it was poorly-installed and never was able to properly cool the house, along with $300-$400 electric bills as an added insult. After consulting with multiple contractors, the consensus was that the ductwork needed to be replaced, and refrigerant lines needed to be replaced (kinked line). After all of that work, it seemed natural to replace the nasty, noisy Goodman with something better. Enter the Carrier Infinity system. It's multi-stage, so it's usually running on low all day long. The Infinity controller does a good job of making sure humidity stays under 47% and there's usually a steady stream of water trickling out of the drain pipe all day long. With the way we did the ductwork and vents, the air handler is dead silent. Literally, you can't hear it running. Even with the mechanical closet open, you might be able to hear a faint movement of air, but not unless you're standing within a foot of the unit. The heat pump outdoors does make noise, but it's quieter than anything else in the neighborhood. It sits right by my patio and doesn't intrude on conversations like the old Goodman heat pump did. My neighbor's AC across from me is louder in my patio than the Carrier. Heat-wise, we've locked out the electric back-up heat, so the heat pump has to carry the full load. And it does so up until it gets below 20F or so outside. On those cold spells when it barely gets to 40F outside, I'll just leave the heat pump running 24/7. It may not have enough capacity left at the cold temperatures to increase the indoor temperature, but it has plenty to keep up with the heat loss of the condo. Dislikes? It's big.. very big. Enough that the HoA complained to code enforcement. Code enforcement told them to deal with it -- it was properly installed and all the new equipment is larger. Repairs.. so far, none...and I hope it stays that way. I'd imagine parts for this won't be cheap. All in all, very pleased. Would I replace it with the same thing again? Absolutely. When it was time to replace my parents' AC system, I put a Carrier Infinity in there as well. Even at a beach location it still handles the humidity well.


Date created: 2012-11-06 Name: L. Lee
Location: Northern Virginia

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Bad compressor"
Bought Carrier Infinity heat pump 3.5 years ago. Two compressors down. Dealer says Carrier knows about the compressor (Bristol)but won't call them defective. Carrier will buy back my outside unit and replace it with one that actually works for $1300. I wish they sold me one that works in the first place.


Date created: 2012-10-02 Name: P Anderson
Location: Waldorf, MD

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"AVOID AT ALL COSTS"
First Carrier lasted 24 years, no service contract, no issues. Current Carrier Infinity, 12 service calls in 48 months, I am not aware of any component (other than the duct work) that has not been replaced. Maintain a annual service contract, so out of pocket expense has been limited to about $250/year. But tremendously inconvenient to have technicians taking over your home 4-6 days a year, and never know when the next "call technician" message is going to appear on the thermostat. Spent a week this summer waiting for a coil, had to sleep in my car because the house was over 100 degrees.


Date created: 2012-09-04 Name: Bill
Location: Georgetown, TX

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Caveat Emptor"
On my third compressor in nine years. Would expect this from low end units, but not Carrier. Too bad they have gone cheap on the quality. Look elsewhere.


Date created: 2012-07-24 Name: T. Kinsey
Location: Mississippi

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Carrier Infinity Heat Pump"
Units are defective. Purchase 5-ton and 2-ton for new house constructed in 2007. Warranty ran out this month on most of the parts. I have had to have service calls at least 15 times in 4 years. Replaced main compressor, been through 5 computer boards between both units, two new thermostats (understand they cost $800 each when not under warranty), waiting on new multi-speed fan motor for main unit. If you are planning to purchase these units then don'T. They are very poorly designed, power bill averages $500/month in the summer time so they are not very effecient. Big waste of money. I will never own a Carrier product again.


Date created: 2012-07-13 Name: Steve Wilson
Location: Baltimore, MD

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied

Review:
"Look elsewhere"
I've come to the conclusion, too late, that this was a mistake. In less than a month it has had 2 problems. My son also had one installed several months ago and has been waiting for more than a week in 100-plus degree temps for a part. I tried to contact Carrier with a question about something the installer said that sounds either hookey or very troublesome. Their reply was to contact the installer or another installer. Bottom line - no such thing as Carrier Customer Service and no faith in their Infinity system on my part. If I had found this site 6 weeks ago, I wouldn't have a Carrier Infinity System waiting to breakdown. If it goes out again, the installer will be told to tear it out at their expense. Luckily, this state has a lemon law.


Date created: 2012-06-03 Name: William Rahm
Location: Lady Lake, Florada.

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"4 Ton Carrier Infinity Running Like a Charm"
I purchased a 4 ton Carrier Infinity heat pump and air handler and it has run flawlessly for two years. The humidity control is outstanding. My average monthly electric bill is running $65.00 a month less on average then when I had a 3.5 ton Trane. The unit does everything but take the trash out on Saturday morning. My neighbor just replaced his 5 year old Trane that has been giving him trouble since it was installed. They found the 7/8" diameter copper tubing was reduced to 5/8" diameter tubing in a very sloppy way and also found a 90 degree large radius fitting that was bent in such a way as to almost close off the tubing. I believe the installation is critical and is the reason for most failures. A competent installer is a must. Maybe even more important then the manufactuer of the unit.


Date created: 2012-05-01 Name: John Craft
Location: Hatfield, PA
Years owned: 1

Satisfaction Rating:

3 of 5 stars Neutral

Review:
"New Infinity Heat Pump - Needs Parts Already"
Just bought a brand new 3-ton Carrier Infinity Heat Pump (model 25hnb636) and variable speed blower unit (model fe4anf003). Upon installation it was determined that the fan motor was malfunctioning so the installer is ordering a new part. Meanwhile, I am told to run my heat off of the supplemental emergency heat. The Infinity thermostat also had a problem with the hold button staying in the pressed-in position and not retracting. Therefore I am also getting a new thermostat. Needless to say I do not have that 'warm and fuzzy' feeling yet from having a brand new Heat Pump system! I rated the system as neutral pending the install of the replacement parts. I will update this review after the new parts are installed and operating for a sufficient period of time.


Date created: 2011-12-02 Location: Nashville, TN

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"How much heat can a heat pump heat?"
We've owned this particular heat pump for 2 years and love it because of it's efficiency. We moved into the house and it had a builder's grade heat pump installed and the unit only lasted about 7 years with various service calls on the back up or resistance heat unit. Because of the numberous service calls we decided to replace the builder's grade unit with a Carrier because of their great reputation when it comes to service and efficiency. We have recommended Carrier to our neighbors who also had builder grade units installed and which are beginning to fail. I believe that not only because of the great reputation Carrier has but also the great reputation their dealer and contractors have our neighbors will switch to Carrier. The unit works great in the southern region. We also had a heat pump when we lived in the north and it was not cost efficient which is where the following was created: How much heat can a heat pump pump, if a heat pump could pump heat?


Date created: 2011-04-26 Location: Grenora, ND

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Carrier Does the Job. HVAC Guy Was Right!"
Last spring, I purchased a new home and was disappointed to find out that the old heat pump that came with the house was shot. Usually, I like to get at least 2 opinions on anything home repair related, but we live in a small town. There is only one company here that does HVAC, so I had to trust the guy when he recommended the Carrier brand as the longest-lasting and most efficient heat pump brand on the market. He installed a unit from the "infinity" series, and I have been really happy with it. Aside from a check-up in the fall, the heat pump has ran all winter without needing any repairs. Plus, my bills have been much lower than some of our neighbors! This is a decision I would make again, I'm glad I trusted this HVAC guy! I would definitely recommend this to anybody who is looking for a solid heat pump to withstand cold winters!


Date created: 2010-11-16 Name: Tyler P.
Location: dayton, oh

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Carrier Heat Pumps"
I personally have a Infinity/Performance split heat pump in my house, and it keeps this old, leaky house in great comfort. I am a hvac professional, and reading most of these reviews it sounds like installer error! Nothing is bulletproof, but we have not in our 26 years had to replace a 4 year or younger compressor on a unit we've installed. I did see one user post that "your system will only operate as well as it was installed". Which has 100% to do with major refrigerant circuit problems. I would recommend you research your contractors just as much as your system of choice, ask for references, learn a little bit about how the units work, and ask proper questions, for example what is their procedure for evacuation? How do they leak test the system at time of installation? The better business bureau is a great resource for finding a good contractor as well. TXV's gone bad, evaporator coils freezing, are signs of poor installations, the evap coil will only freeze when the refrigerant runs low due to a leak in the dealer installed lines, TXV's gone bad are signs of improper brazing techniques, getting the part too hot and causing an internal malfunction, which will cause a low heat/low cool condition. I am biased to the carrier faith b/c of their quality, ease of installation, quietness, and efficiencies, 90% of the problems i've read about, are more than likely installation issues, and can happen to any brand name. I'm commenting as a consumer, and a trade professional, make sure you research research research the company installing, and the company providing the equipment before you buy!


Date created: 2010-06-19 Name: Anon
Years owned: 1

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Infinity"
I love my Carrier Infinity heat pump. Yeah, well I install ac for a living. I have a reversible Bristol compressor and it is so cool to have a 1.5 ton capacity and a three ton in the same unit. I may not love it if I could not work on it. The hard start kits go out every three years (about $351 to repair). Carrier made a really good product prior to the mid to late 1980s. This must have been when they were sold or something. There is a notable decrease in quality of product (as with every other piece of junk manufacturer) It seems the govt regulation has done nothing but diminish the quality and durability of product, whilst at the same time increasing the cost incredibly. As an installer, my only hope is that the people who suffer the most are the ones who vote these lunatics into office. Sorry.


Date created: 2010-03-18 Name: Pat Norcross
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Totally Disgusted"
Purchased an Infinity 2.5 ton heat pump not even 3 years ago. Have had multiple parts replaced and now the compressor is shot. The company is not willing to pay the full amount of the labor -$1100. My electric bills have been astronomical. I am considering consulting an attorney to file group litigation. I think this is abominable that a company can do this to so many people. I haven't even finished paying for it yet!


Date created: 2009-12-05 Name: R. Lowery
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"New Carrier Heat Pump"
Have had the 15 seer 5 ton Heat Pump/Infinity system installed for 6 months. Wish I had purchased something else. It is very loud. I have had the install company (2nd generation professionals) back out and they moved the piping in the house which reduced some of the noise. The outside unit is still so loud it can be heard on the other side of a 2900 square foot house. I used to hear my neighbor's cheaper unit at night because it is outside my bedroom window. That prompted me to spend a little more for what I thought was going to be a quieter unit. In the summer it's loud and in the winter it sounds like it's dying. The gasping sound scares the dog everytime it defrosts.


Date created: 2009-10-19 Name: R. Colon
Years owned: 1

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Carrier Infinity System"
I swapped out an old Goodman 1996 vintage for the Carrier Infinity System. I couldn't be happier. Runs quiet, I finally have reliable, efficient and effective heating and cooling. I chose a reputable contractor with many years in the business. This makes the difference. Carrier's technology leads the industry.


Date created: 2009-04-15 Name: CARRIER
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Carrier Infinity Hybrid system"
Replaced a 17 year old gas furnace in Nov07 with Infinity system. supposedly state of the art. 1400 sF home, pump could handle up to 2500 sf. 9 service calls while under warranty, coudnt find the problems until after warranty was expired. New compressor in less than one year cost 1500.00 not to mention 500.00 in random other service charges. Wrote carrier a letter and that got attention, they paid for the compressor to be replaced. Three days after the compressor was replaced it blew out again. So within 1 week, two compressors. I have a lemon. Stay away!


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Other Infinity Reviews

Based on comments from online HVAC forums, the Infinity is considered to be a good heat pump. There are a few comments from people having minor problems, such as cycling issues. Many of the reviewers on hvac-talk.com regard the Infinity as a great unit, though higher priced than most other heat pumps.

Infinity Warranty

Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Carrier Infinity heat pump is comprised of the following:

  • 10-year limited warranty on parts
  • 10-year limited warranty on the compressor

The 10-year parts and compressor warranties revert to 5 years if the product is not registered within 90 days. Labor costs are not covered by the warranty.

 
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