Carrier 25HNA Infinity Heat Pump
Updated: Apr 29, 2017Write a review
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Overview of the 25HNA Infinity
The Carrier 25HNA Infinity heat pump series is available in one- or two-stage units. As a two-stage unit, operation mostly occurs in the lower stage for cost savings. The Infinity heat pump series is designed to partner with the Infinity series furnace enabling the utilization of hybrid heat. Carrier’s hybrid heat involves a duel-fuel system in which the system optimizes the efficiencies of fuel sources by switching between electricity and gas. With up to 19 SEER and a 9.5 HSPF heating efficiency, the Carrier 25HNA Infinity series has earned the Energy Star rating.
To minimize noise production during operation while maintaining maximum air flow, the Infinity series employs the Silencer System II, which includes forward swept fan blades among other noise reduction features. The unit produces 69 dB during operation, which is about as loud as the average vacuum cleaner.
The 25HNA utilizes the Infinity Control System for temperature programming and enhanced diagnostics for easy repair. The unit is manufactured with a steel louver coil guard and is made of heavy-gauge galvanized steel for weather protection and durability. The exterior is coated with a baked-on powder coat paint.
Date created: 2017-04-29
Location: Oakland, MD
I'll make this short and sweet overpriced trash. I have two infinity systems $20,000 to install. One units compressor failed after 1 year carrier wouldn't pay for labor or freon. Second units compressor failed after just over ten years. Almost $2000 to replace. Both thermostats heat/cool buttons broken. Have to use infinity thermostat. $700.00 per thermostat. Thanks for nothing carrier.
Date created: 2017-01-24
Name: Paul Tobin
Location: Hot Springs, SD
"Unsatisfactory Quality & Business Practice"
I will keep this brief because the common homeowner should easily see the problem. After only 10 years, I have to spend $6000 on a replacement? I am dismayed and saddened to discover this is the level of quality an AMERICAN company can produce! It failed 10 years and one month after it was installed. I contacted Carrier to request an exception be made since it failed 10 years and 1 month after installation. I was astonished to learn. When I purchased my unit, Carrier's policy was that WARRANTY BEGAN THE DATE OF MANUFACTURE, not the date of purchase or installation. This is absurd and unethical. I discovered that my unit was manufactured 4 months before I owned it! Hoping Carrier would still honor my request in light of this disingenuous business practice, I was then informed the 10 year warranty applies only to the Condenser. All other parts are a 5 year warranty. This experience tells me exactly how much Carrier stands behind the quality of its products. I am embarrassed for them.
Date created: 2016-03-05
Name: G Giesel
Location: Central Pennsylvania
"All hype, no quality."
$12,000 for a 3 ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong. Winter of 2015 and the system is running on heat-strip backup about 70% of the time. It is a mild winter here also. I got my electric bill and the kilowatt usage for January had tripled! Dealer came out, did "something" and said nothing is wrong. Next month I watched the thermostat as it stated the backup strips were running constantly again. The air-handler would blow cold air even when outside temps were in the mid 30's. When the pump couldn't meet the thermostat demand, on comes the electric strips...up goes my electric bill! I turned off the heat strips to tell the system to use heat pump only, but the only thing I get now is a constantly running air-handler and a very cold house. Buyer beware of Carrier's low quality product and marketing hype. This is not your father's Carrier of yesterday.
Date created: 2015-11-28
Location: Richmond, VA
"Do not buy a Carrier!"
Very unsatisfied is just the tip of my frustration with Carrier. I have a 9 year old Carrier Infinity heat pump that is completely fried! I'm having it replaced next week. Unbelievable. Ironically, I'm replacing it with a superior brand for less than I was charged 9 years ago. I will never use that dealer or Carrier products again. I would not buy a Carrier window fan much less a heat pump.
Date created: 2015-07-22
Name: tanya d gibson
Location: Dryden, VA
"Faulty heating system"
We've had our system for 7 years. Went through 3 compressors. We're in a heat wave. Carrier won't do anything about the problem. I think it's time for legal action. No more bandaids. This system cost me $9000.00. What a waste.
Date created: 2015-07-16
Location: Troy, AL
We had this unit installed by an authorized Carrier dealer. They botched the installation which lead to problem after problem. After telling us "it's a difficult unit " they admitted they couldn't repair it, so we complained to Carrier corporate who referred us to another authorized dealer. This company not only did not repair our unit but straight ripped us off. A tech didn't apply the payment we gave them, they ordered warranted parts from Carrier and told us they were not warranted, etc. When our unit finally died completely we called Carrier again, who told us our problem was with the repair company and they were no longer an authorized dealer due to their poor service. But carrier referred us to them and they were authorized when we started the repair process. Carrier has blown us off and will not return our calls. We were told by yet another "authorized" dealer that Carrier won't help us. They gave us the name of the district manager who won't return our calls. Will never buy, or refer anyone to Carrier again. This nightmare unit and company has cost us over $20,000. They should be ashamed of themselves. We are now having to take a loan to get another unit . Run from this company!
Date created: 2015-07-02
Name: cal kowal
Location: Alexandria, KY
"Carrier quality and poor compressors"
Installed an all-new Carrier heat pump Infinity. It worked great until a numb nut youthful "service" kid from a major Cincinnati company played with it. Guess what, the compressor was bad. Not only that, but there were also defective compressors which Carrier never mentioned. The original installer never filed paper work for the 10-year warranty. Got a new one, then the entire coil froze up; another $500. Carrier just does not care about quality at all. I would never use them again. Live and learn.
Date created: 2015-02-17
Name: G Wright
Location: Baltimore, MD
"Failed Carrier unit"
This unit has had 2 compressors replaced and it looks like a third one is needed. I called the company and they were useless. Spent more money on this in 8 years than I spent on the old one in 20 years. There has to be some recourse for this type of bad equipment.
Date created: 2015-02-03
Name: G. Rossi
Location: Montreal, Canada
I had 2 units installed in 2006. Both units needed new control boards and OAT sensors this year. They were not under warranty, according to Carrier. What crap! Furthermore, I had to get the blower fan in the furnace changed last year on one of them and the other this year; again, not under warranty! My older Yorks worked fine for 15 years plus. I changed them under the advice of my contractor; yes, they are apparently higher efficiency but compromised by early failure. The next failure, I will change back to York! Very disappointing! I hope this helps somebody out there!
Date created: 2015-01-23
Name: M. Dayton
Location: Richmond, VA
"Not flawless but not as bad as everyone is saying"
I have a 4 ton unit and a 3 ton unit that were installed in 2006. We run them hard. I have the heat strips locked out until 15 degrees. Without heat strips, at 0 degrees, we run about 68 degrees in the house at night, not bad for a heat pump. I am not an HVAC tech but I am technical minded. I set the compressors to reverse in the defrost mode using the quiet mode. I think this reduces stress on the compressors because they are no longer screaming when they reverse. I had the control board go out on one of the outside units and it should be under warranty, but you can find used boards fairly cheap. I did a little board swapping and isolated the failing board. It was $100 for a used board. The programmability is great. I was able to add a Honeywell steam humidifier myself and the Infinity thermostat controls it and considers the outside temp so the windows don't sweat. I really like the feature that locks out the 'high" mode for reducing energy use. I like being able to see the outside temperature and easily display what is happening at the moment (compressor, fan, humidifier operational status) Knowing the static pressure is nice, too. Keep in mind that these new systems have lots of bells and whistles so you cannot compare them to units sold 20 years ago. Electronics outdoors are going to get abused. My 16 SEER 3 ton has always made a loud noise in the winter that seems to be something to do with the flow of Purion. It starts loud and then gets quieter. No one could figure it out but it is manageable.
Date created: 2015-01-18
Name: gary lee
Location: Butler, AL
We had a Carrier unit installed in our home to replace the old Trane unit and it had lasted about 15 years. We have had nothing but trouble out of our Carrier and we have had even worse luck getting a service tech to my house to work on it. I am very unsatisfied with the sales and service of the whole thing.
Date created: 2014-11-26
Location: Lacey, WA
"Don't buy a Carrier -- Carrier does not stand by its product."
We purchased an Infinity system in 2008. The compressor died in November, 2014. The company wants plenty to repair it. The installer gets to keep the profit they made, and so does Carrier. However, we will need to pay additional costs if we want to keep the heat pump. This company has known about the default with the Bristol compressor for quite some time. Clearly, they hope that it does not break until the warranty period is further along, then the cost to replace is less for Carrier and higher for the consumer. Do not buy this product. It is faulty, and the company is very unethical about how they deal with the consumer.
Date created: 2014-09-17
Name: Papa I Kebe
Location: Indianapolis, IN
"Carrier heat pump 25HNH536 with FE4ANF002"
The unit is very quiet when running. It is sturdy and beautiful. However, the outside unit and the fan coil fe4anf002 produce significant humming noise at all times, nonstop, when not operating. The unit is only 9 months old. When I told the dealer about the humming noise, he checked it and changed the fan coil transformer, but that did not solve the problem. The humming of the inside unit is very noticeable at night, even with the furnace room door closed.
Date created: 2014-09-05
Name: B Niehaus
Location: Phoenix, AZ
"Horrible unit, horrible service. Carrier does not stand behind their products."
I purchased the expensive Infinity because the dealer told me it would save money over time. It never worked properly, ran all the time. My house did not cool down on hot days. The compressor went out after 3 years and they did not want to replace it. I fought with Carrier, their distributor, and dealer. I tried to tell them that I had a lemon and just wanted a different unit (I would have taken a less expensive one). They finally put in a new compressor but it went out in 2 years. Now they have a dealer service advisory on the unit and changed it out for $1500. So, they sell you total crap for a really high price and refuse to service it. Unbelievable! Save yourself, do not do business with Carrier!
Date created: 2014-08-12
Name: D FAIRCLOTH
Location: Louisville Alabama
Carrier will not fix their (Bristol) compressor problems. Unit is five years old and compressor is shot. $375 for a band aid or $775 for a new outside unit. They know they sold bad units and still passing the cost on to the customer. Do not buy a Carrier!
Date created: 2014-03-14
Name: roy smith
"VERY unhappy customer"
Purchased heat pump and furnace November 2006. I have had to replace 4 motherboards at $350.00 labor each, two compressors at $950.00 labor each, the A coil and valve at 4850.00 labor, the defrost heaters, and have had to pay for recharge separately twice when installing the compressors. I was told I had a 10 year warranty but found out it was only for parts. Carrier will not do any thing to help even though they acknowledge that they have defective parts. Today I either need to replace the compressor again knowing that 8 months up the road I will probably have to face this again or I will need to have an all new heating and air system installed.
Date created: 2014-02-26
Name: Steven Sachs
Location: Annapolis Md
"A bad product"
Compressor failed at 4.5 years. Failed again a month later. Thermistors have failed. The result is that I am using emergency heat quite a bit and the bills are $$$$$$$$$$$$$$$$. I would not recommend this product.
Date created: 2013-12-05
Name: Margo Burke
Location: New Brunswick, Canada
"Carrier Not Worth It"
Unit is 6 years old. Broke first year. Needed new mother board, broke again - needed new compressor. Broke again - another new compressor. Guess what? Broke again - another new compressor. NOTHING BUT HEADACHES AND LOTS OF BILLS. WOULD NEVER buy another one.
Date created: 2013-12-03
Name: M. Edmunds
Location: Moncton, N. B.
"Worst Nightmare in HVAC"
Unit is 5 years old, 4-ton. Nothing but problems. Compressor gone for the third time. Constantly breaking down. Installer is not the problem. Carrier have an absolutely horrible product. Had an electric forced air furnace that worked great for 25 years. Decided it's time to upgrade and went with Carrier. Worst mistake we ever made. We regret our purchase of the Carrier everyday. System down again yesterday and here we sit in New Brunswick, Canada with no central heating unit. Garbage product and Carrier are aware of their compressor problems, but nothing done about it. Stay away.
Date created: 2013-09-07
Name: S. Lee
Location: Pacific, Missouri
Bought the heat pump in 2006. Since then, it has been nothing but a money pit. Compressor has gone out twice along with the contol board. It requires a recharge every spring. My service guy says, there is a leak somewhere but cannot find it. To date, I have spent over $2000.00 in service calls and parts.
Date created: 2013-06-02
Name: R MARTOCCIA
"Constant Break Down"
Year one, compressor was replaced under warranty. Every year since then, there is an issue and the unit needs to be repaired. I would never buy a Carrier product again.
Date created: 2013-05-17
Name: Maher Qader
Location: Woodbridge, Va.
"2 Stage 19 SEER System"
The process of choosing the right contractor was long and tedious. My wife and I have evaluated (9) quotes for this job (big business, small business, local, and outside the area). We selected L & B Universal, Inc. for this job. The hard work in evaluation quotes paid off as L & B Universal turned to be an excellent choice. At the beginning we thought L & B were the best contract based on value alone (lowest quote), but quickly realized during installation and afterward that we have chosen the best contractor not only based on value alone but also on performance, maintenance, and value. Out Carrier Infinity 2 stage 19 seer heat pump system cost less than $8k ($2k to $3k savings) when compared with the next closest quote (value). Installation went perfect, on time arrival, an army of professionals arrive to prep. the area and watching the team at work left me with the impression that they are true dedicated experienced professionals, and at the end I was surprised that qa and final check list was performed by the company’s owner “Bruce” (performance). Also, we were given two years maintenance and service free of charge and in conjunction with manufacturer warranty we were given three years labor warranty (maintenance & value). I certainly will recommend L & B Universal, Inc. to all my relatives, friends, and co- workers. L & B thanks for a great job, you guys are the best!
Date created: 2012-12-07
Name: roy smith
"Heat pump & Furnace"
Had heat pump & furnace installed 11/6/2006. Since I have had rerpairman many times.First month heatbill over $500 double what is was with old unit.Had installer com back and said nothing wrong.Called installer back month later and he was out of business. I the call anothe company. They said it was,nt istalled right. Shipping bolts as well as othe shipping items were not remove on installationThe next year they had to repair mother board.another year and agin Ihad to rreplace mother board. Next year comes along and had to replace comprfessor.thid year or so anther mother board but this time the move it wher the water cannot get to it.Today, they say I need to relace outside sensers.O Course Carrier will do nothing.Beside the cost of purchaseing unit at $10000 I have spent a lot of money for parts and labor.Saveyourself a lot of grief Don,t buy carrier products and make sure you deal with a installer that won,t out of business and leave you with the mess.Don,expect carrier to help they don,t stand by their products.
Date created: 2012-10-31
Name: Greg V.
Location: Vancouver, BC
"Poor Quality - Minimal Warranty Coverage"
I think Carrier quality has dropped to expensive junk status. I have owned 4 homes with Carrier a/C. In three of these we never experienced any problems with the a/C. In 2008 we built our 4th home and specified a 2-stage Carrier heat pump. In Vancouver, British Columbia we haven't had very warm summers lately so the a/c is used about 10 days per year. Our primary heat source is hot-water radiant so the heat pump is usually not used in winter. In June, 2012 the a/c failed to start due to low pressure. Service Technician diagnosed a bad compressor coil. The coil was free but labor and recharge cost me $1900. Some great warranty don't you think for a unit with 20 hours of use?? Well, it gets worse. Today, my boiler failed due to a bad pressure switch. I thought that I would just run the heat pump in heat mode until I could obtain the new switch. Guess what? Upon starting the Carrier hp, I see the dreaded Fault 32 - Low Pressure Switch Open message. Also, the refrigerant sight glass is empty and the compressor unit smells of oil. So, at 6-months after my last coil replacement, do I have yet another bad coil or now something else expensive to replace? I think it is time to replace this Carrier with something I can rely on and that I won't have to take out another mortgage to support repairs. Please take careful note those of you about to invest in a new Carrier!!
Date created: 2012-04-12
Name: G. Viliunas
Location: Vancouver, B.C. Canada
Years owned: 4
"Poor Quality Coil - Minimal Warranty Coverage"
We built a new home in 2008 and (Unfortunately) installed a Carrier Infinity heat pump. We have a boiler supplying our heat and have only used this heat pump for ~10 days since installation. As part of my pre-summer checkout, I reviewed the diagnostic codes in the thermostat and discovered a low pressure warning. I called my local Carrier dealer who discovered a leaking condenser coil. The coil is actually a double coil and was impossible to fix given the location of the leak. Fortunately, my unit was still "under warranty." Yeah right! Even though my unit is still "covered," I am still on the hook for $1900 repair labor + "other parts" + $300 diagnosis. Wow! $2200 for 10 days of use. Amazingly BAD Carrier product quality. Amazingly BAD Carrier warranty. I had a similar experience with a US auto in 1980. I've never owned nor ever will own that particular make again. People DO remember poor quality!! Next time I'm buying a Japanese brand.
Date created: 2011-11-26
Location: Baltimore, MD
Years owned: 3
"Why the Bad Reviews for All Units?"
I don't understand this review site at all. Carrier is a good quality, as are many other heat pump brands, but I can't find one that's got consistent reviews. I was curious about Goodman and saw that they have more unfavorable reviews, but the same is true about Carrier. Are these heat pumps all bad, is it the installation or the mismatching of system to home, or is it the review process? As for my heat pump, I've had a new system installed in a 3-story (with basement) rowhouse for 3 years now. The unit has worked flawlessly - it's a 19 SEER-rated system and I immediately felt the difference since I got rid of a Rheem unit that simply wasn't even designed to pump air up three flights of stairs, let alone that the heat pump was so outdated (almost 20 years old). I like looking at the electric meter and that spinning top simply spun like it wasn't about to take off through the glass enclosure. The cool is comfortable, the heat feels like warmth, and I haven't had an issue so far. It was installed right (by Carroll Fuel) which is something necessary with these systems. Make sure your system matches your home properly and get it installed correctly.
Other 25HNA Infinity Reviews
Comments on other internet review forums are mixed regarding the Infinity series and Carrier products in general. Some sites consider infinity heat pumps to be very reliable and of high quality. However, there are numerous complaints on consumeraffairs.com that include issues ranging from costly defects with the Infinity’s compressor to difficulty with assistance provided by Carrier customer service.
Carrier 25HNA Infinity Model Numbers
The 25HNA Infinity is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|25HNA924A31||19 / 9.2||0|
|25HNA936A30||18.2 / 9.5||0|
|25HNA948A30||16.8 / 9.3||0|
25HNA Infinity Warranty
With proper and timely product registration, the Carrier 25HNA heat pump series has a 10-year parts limited warranty. Labor costs are not covered by the warranty. If the product is not registered within 90 days, the coverage is reduced to 5 years, although optional extended warranties are available.