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Consumer Reviews of Bryant heat pumps

#23  of 82 brands of heat pumps

37% of customers recommend
3 of 5 stars 98 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2009-06-01 Name: J. Freeman
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Bryant Beware!"
We inherited a Bryant heat pump system when we purchased our home 3 years ago. The unit was installed 11/17/00 so it is 8 1/2 years old at this point. Upon the first break down a few months after moving in, I got out the hvac file - previous owner kept meticulous records. I couldn't believe the number of repairs that had been done in 5 years. I added up the costs: in the first 5 years, $953 in service contract costs & $2816 in repair parts & labor. The previous owners had purchased a 12 year service/repair contract which we paid to have transferred to us. The system has been serviced twice a year since installation. And the service contract covered most of the repairs. It breaks down about 4 times a year. I'm sure every part has been replaced at least once. They are coming today to install the fourth compressor. The entire lower level of our home has flooded twice from the humidifier, soaking the carpeting. Of course the contract didn't cover the two expensive floods & the aggravation of being cold or hot for days, waiting for parts & repairs. And the contract increases in price every year. I had another company come in to get an independent perspective. The unit wasn't installed properly, so that no doubt adds to the poor performance. The wiring was dangerous & had to be redone. They said the unit had had many more repairs than you'd expect in 20+ years. I had the Bryant area manager come in. Basically they feel no responsibility for this. The warranty now has been cancelled because of the number of repairs - there are maximum limits & this unit exceeded those years ago. Needless to say, I wouldn't recommend Bryant.

Date created: 2009-04-07 Name: BRYANT HTG & COOLING SYS
Years owned: 11

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Bryant Heat Pumps are Terrible!!"
Bryant systems suck!!! The 1st day the Bryant system was installed in my home was one of the worst days of my life. The name of the Heat Pump was a Quiet Whisper. What a joke. When the unit kicks on the whole house sounds like a massive wind tunnel. The air coming out of the vents is so loud that I have to turn up my tv when the system kicks on. I've hated it from day one. The outside unit is so noisy, (it's next to my bedroom) that I have two bedroom fans that I have to run in my bedroom to drown out the vibrating, noisy unit. I've spent hundreds of hours trying to quiet the unit down. I've put damppening rubber supports under the compressor. I've tried putting insulation under the outside unit. I've tried insulating the copper tubing coming into the home. I've tried many, many many things to quiet it down. My Bryant dealer did nothing to help me. I tried contacting Bryant directly, and they were completely rude and uncaring. I've never dealt with a company that is so arrogant. In fact, I threatened to sue them with a lawsuit, and they told me to bring it on... never buy a bryant. After 11 long, noisy, sleepless years, my wife and I have thrown in the towel and are going out tomorrow to start pricing a new system. Currently we are looking at a new Lennox system. Lennox systems are rated very, very efficient and quiet. Feel free to email me with questions. I hope I can save one unknowing consumer from making the same mistake that I made.

Date created: 2008-12-30 Name: Jon
Location: Pennsylvania
Years owned: 19

Satisfaction Rating:

5 of 5 stars Very Satisfied

"Bryant Heatpump"
The Bryant system was installed 19 years ago when our home was built, and it is still running! The thermostat just recently went wacky, but the heat pump and air handler still run fine. Do yourself a favor, have your heat pump system serviced at least once per year! We did, and it has lasted far longer than it was supposed to last.

Date created: 2008-12-23 Name: H L Moore
Location: Georgia
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Bryant Dealer"
We live near Atlanta,GA and after almost 14 years had to replace our downstairs heat pump (Split System)We found our local dealer on the Bryant website. Local dealer brings unit to our home and installs it 12/12/08 without filter?DUH Should have seen this one comming.Wife had to go buy filter at home depot . Bryant contacted state rep who says he will arrange meeting with our dealer because unit will not work properly and dealer comes to our home and does not understand how to read error codes and can not fix the system? Dealer states we need and electrician to fix our system????Dealer will not give a receipt for us to get 350.00 dollar rebate from our power company????

Date created: 2008-12-07 Name: R. Williams
Location: Rome, Georgia
Years owned: 14

Satisfaction Rating:

5 of 5 stars Very Satisfied

"Bryant 10 SEER Heat Pump"
Installed in 1994 and worked great untill last week when the outside fan stopped working. $200 repair and good for another year or two.

Date created: 2008-06-08 Name: Keith Richmond
Location: Raywick, KY
Years owned: 7

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Bryant Heat Pump - Big Disappointment!"
We have had to add 3 pounds of freon to our 2-1/2 ton unit every year since we've owned it, due to a leak in the coil that they say they can't repair. The capacitor also went out after year 4 and had to be replaced. Repair costs to date are $700. After the warranty expired, the dealer who installed the unit won't even return our phone calls requesting service. Don't waste your money on a Bryant. I wouldn't put another one in, even if they were giving them away for free.

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