Consumer Reviews of Bryant heat pumps
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Reviews by Series
Date created: 2017-10-02
Location: Westwood, MA
"AC/Heap Pump Combo Unit"
Installed a 3-ton AC/Heap Pump unit, Model 215bna024-A. Has been giving me trouble since Day 1. Unit initially had a delayed start of 5 minutes, was repaired a few times and has now stopped working completely. Called for warranty service but has to pay for labor, which could be hundreds of dollars. A piece of lemon. No more Bryant for me in the future! And I'll never use the contractor who recommended Bryant to me 2 years ago.
Date created: 2017-08-31
Name: Vicki C
Went out just shy of 5 years and they would not replace it. Never again
Date created: 2017-08-10
Name: S Gray
Location: Killen, AL
"Mind is so old it is not even listed!!"
Our Bryant unit is 23 years old and still running!! It is a bit noisy, but we have not had too much work done on it. The last repair was to replace a capacitor July 2017. Does anyone else have this model # 661bj048- a Serial # 1394e24205 I am afraid to buy a new Bryant unit (like I thought I would ), after reading these reviews
Date created: 2017-07-22
Location: Lake Havasu City, AZ
After living 45 years in the California desert, and now the Arizona desert, this is the worst a/c we have ever owned. I will never purchase a Bryant a/c again. The installing Authorized company could never get it to cool my home of only 1200 sq. Ft. (3.5 tons). He worked on it for 2 summers and I still had to survive with temps over 90 in my home. We got a new a/c company this summer, after the last company literally gave up. He could find nothing wrong (leaked Freon and replaced "valve" twice.) The new company looked it over and "could find nothing wrong except it "needed Freon". We even added a "return air" duct because the first company decided that's what the problem was. Now the new company says we need to replace our 5 yr old unit that no one can fix. On top of that.... there is no phone number to call Bryant air conditioners directly. Never Again!
Date created: 2017-05-08
Name: Richard L. Busche
Location: Winter Haven, FL
I had my Bryant Heat Pump installed on April 8, 2014 and have had the fan motor replaced, parts were covered but the labor was $267.00 for an hours work, I timed the tech, now the condenser motor fan blade fell off and the motor quit working, I spent $5112.00 on this piece of crap. I wonder what's going to break next, I was told by the salesman from Cool Now that this was next to the best heat pump available, boy!!! Was I led down a blind path.
Date created: 2016-12-15
Name: Deb Levy
Location: Pittsburgh, PA
"HVAC HEAT PUMPS"
I have two top of the line Bryant heat pump systems that have had catastrophic failures in less than 5 years. Bryant has not backed up their products and as a result, I will never, ever purchase another Bryant system. These systems cost over $25,000 to be installed and Bryant wants me to pay another $6,000 to have the unit that is currently failed replaced. This is completely unacceptable. Update: 2017-03-06 Brand Name: Bryant (Brand ID: 689) Model Number: 286BNA036-C Series name: Evolution Title of Review: Worst Warranty Service I have two heat pump systems that have both failed in less than 8 years with regular service and lower than average use. In addition our filters are changed quarterly. The first 5 ton system had three catastrophic failures within 5 yrs until the contractor forced Bryant to replace the system (heating and a/c). I was told then, that the smaller 3.5 ton was also going to fail, but Bryant wouldn't address the issue until it did. It failed in 15 degree weather and Bryant's response was less than stellar. The replacement cost was over $4,000 and that was the 'deal from Bryant'. These systems are the best ones made by Bryant (their Cadillac) and should have been trouble free for a minimum of 15 years. In the course of all of this, we found out that Bryant knew there was a defect in the compressors and mother-boards of these 2005 - 2008 systems. Our experience with multiple phone calls to Bryant were to experience the worst customer service ever. I will never, ever purchase another Bryant system, they are junk.
Date created: 2016-08-11
Name: C. Crews
"They can sell them but don't want to service them"
Bought the unit five years ago. It has operated pretty well until now. Now it won't cool and I'm having trouble finding someone to service the unit. Called 800 number, the number they gave me said they didn't do service work in my area. Should have bought a Trane.
Date created: 2016-07-10
Purchased and installed 1/6/2010 - cost over $5,000. First Issue - 7/27/2013 - X13 Fan Motor under warranty but $400 in labor charged. Four days without A/C in Florida summer. Second Issue - 6/17/2014 - "Unrepairable leak at the Utube top" - in other words, the "coils moved together at the top and burned a hole". Lost all coolant. Repair cost $1200. Seven days before repair was completed in the Florida summer. Third Issue - 12/24/2014 - "Leak on reversing valve" and coolant needed replacement again. Another $1200 repair, 6 months after the previous one. Not repaired until 12/31/2014. Fourth Issue - 7/8/2016 - X13 Fan motor replaced in 2013 has gone out again. Happened on a Friday in the Florida summer. Can't even order the part until Monday the 11th and an estimated four days after that until the repair can be made. As I write this, it is 90 degrees in my home. Do not buy a Bryant heat pump. Warranty on horrible product is worth nothing when you have to pay hundreds in labor charges and refill coolant over and over again.
Date created: 2016-04-11
Location: Renton, WA
"The heat pump stopped working - less than 3 years."
Though the service folks have been good about coming out, my heat pump has stopped working. We are just using the furnace now. A unit that stops working in less than three years is a manufacturer I would not buy from again. Disappointed.
Date created: 2016-04-04
Location: Charlottesville, VA
We bought our heat pump from a local HVAC installer about 8 years ago. It replaced an old AC unit and is using the existing gas furnace as backup heat for when the temperature is below 40. I like that the unit is pretty quiet and we have never had to pay any attention to it at all. Nothing has ever gone wrong with it. It cools the house in the summer and heats it in the fall/winter until the outdoor temperatures get too cold for it to function efficiently (then the backup heat comes on). It also has a built-in electric backup but since we already had the furnace we don't use that. The only thing I don't like about it is that it is huge and our installer sited it kind of badly. If I had to do it over I'd purchase the same unit, but I'd get our installer to move it over a little bit. I would strongly recommend this brand, we have had a great experience.
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