Bryant Evolution Heat Pump
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Read more about Bryant Heat Pumps
Overview of the Evolution
With up to 19 SEER and 9.0 HSPF, all models of Bryant's Evolution series meet Energy Star guidelines for efficiency. These two-stage heat pumps maximize home comfort and energy savings by consistently operating on a lower function and automatically transitioning to high heating stage when needed.
This series uses Puron refrigerant and advertises sound as quiet as a vacuum with the noise softening features of the AeroQuiet System II. The Evolution line is also equipped with an easy to read thermostat with the ability to program 7 days of temperature, humidity, and air quality.
All units have a powder-coat finish and are finished with Bryant's DuraGuard Plus formula for extra durability and protection weather.
Consumer Reviews of the Bryant Evolution
Date created: 2015-05-05
Name: A. Hurst
Location: Port Williams, Nova Scotia, Canada
"A big mistake!"
I spent almost $20,000 in 2013 to replace my 25-year-old heat pump with what I was told was the state of the art model that would see me through the next 25 years. I trusted my local heat pump service company with their recommendation of the Evolution series, but I should have done my own homework. What little money I have saved in electricity over the past two winters, has been offset several times over by maintenance costs and firewood use while the system was broken. I am a mechanical design engineer, and I honestly rate both the design and the build quality of my system to be very poor. It cannot handle snow without constant tending. It freezes up and needs hot water spraying to thaw the coils. It makes horrible noises all of the time. It has no weather protection for the electronic controls of the outdoor unit so the control board fills with snow and ice. My many service calls have resulted in tie wraps and foam pads to try to hold back vibrating pipes that are self destructing, and foam tape to try to block some of the gaps that let the blowing snow into places it should not go. Otherwise, I've been told that it is "normal" behaviour in abnormal weather conditions. Warranty has only covered small parts and I have spent thousands in service calls. I am surprised that my neighbours have not come to complain about the unacceptable noise. I am going to try to negotiate a trade in, but I am afraid that I have simply wasted my money and will be throwing good money after bad until I replace it. Don't make the same mistake that I did!
Date created: 2014-12-09
Name: G. Quashnie
Location: Ypsilanti, MI
"Bryant won't back up or speak to customers"
We bought a 286A heat pump in late 2008 when converting from oil and had it installed by a licensed Bryant installer. We have now had 2 compressors burn out and a circuit board burn out, and we can't even speak to a Bryant representative. All requests are refused. I can only assume that this problem is rampant and they are trying to keep it under wraps. We have been given 2 options: a) have another defective compressor installed, same model, for $700 and wait for it to fail again, this time probably out of warranty; or b) have a different brand compressor installed and parts changed to make it compatible to our system for $2000, and the new compressor would not have a new warranty. Take it or leave it. As you can probably guess we are totally unhappy with either option and especially with Bryant. What kind of company won't even accept customer calls? These options came to us through our installer, since Bryant doesn't want to waste time speaking to their customers (possibly because they know they'll never be customers again). Totally unsatisfactory service. This makes me want to be part of a class action suit. Any takers?
Date created: 2014-09-05
"Please do not purchase anything made by Bryant"
We purchased 3 heat pumps for our house. From day 1 there have been problems. Replaced all 3 thermostats; 1 still doesn't work correctly. About 2 years ago my husband saw an error message on the thermostat and we called the repair man. When he arrived, the message was no longer there. When he checked the history, he told us that the error message comes up and then goes away (so basically you have to be lucky to spot it) and that it had happened on this unit about 80 times. He also informed me that, although the part was still under warranty, labor was not. It seemed to me that since the unit had been malfunctioning for some time before we actually caught it, it was most likely still under warranty when it first started malfunctioning. He informed me that the Bryant warranty only covers items once you discover they aren't working, not from when they first stopped working. Now that another part has broken on a different unit, my repair man tells me that although the part is under warranty he would have to bring it to Bryant himself (the homeowner can't do it) and fill out a large amount of paperwork. By the time he does this, he would have to charge us for his time and that would be more than the cost of the $100 part. We also have to replace all of the freon in the unit, which Bryant will also not cover. In addition, our coils are extremely rusted. They probably won't last much longer. I'll try to have those replaced before the warranty runs out. The coils are so rusted, they look like they belong to a very old unit, not one that is less than 5 years old. I would never buy another Bryant unit because their warranties indicate that they clearly do not intend to stand behind their products once sold and installed. Which makes alot of sense when you realize that, despite being very expensive, their products are actually of exceedingly poor quality.
Date created: 2014-07-30
Name: K. Crauder
Location: Corvallis, OR
"Do not buy!"
Bought the Bryant Evolution System: an electric heat pump Model 280anv036 matched with their 987*a42060v17 gas furnace in 2012. Within a year the inverter on the heat pump had to be replaced. Now, less than a year later, it's something called a reversal valve. The local dealer doesn't want to do the repair because it is so difficult. (It requires expertise in welding) They suggested that we contact the manufacturer. We did and suggested that the failure of two major components warranted replacement of the entire unit. The manufacturer disagreed despite their conspicuous trumpeting of their "customer satisfaction guarantee." We appealed their decision but were told that their company has no responsibility except to replace defective parts no matter how many are required. Went back to the installer (Birchfield Heating & Air Conditioning) but have been waiting for them to "get more info on how to do the repair" for over two months. Do not believe their hype. And don't be taken in by their assurances. The units they sold us were expensive and have proven to be unreliable.
Date created: 2013-08-12
"Worked for 7 years"
I've had this unit for 7 years and it worked fine until a couple of weeks ago. After a couple of local technicians looked at it, they determined the compressor failed. The part is under warranty, but they said it would cost $1,300 for labor and suggested I get a new B series unit for $1,600. I thought the $1,300 was crazy, but when you don't have AC in August with 3 kids and a whiny wife, you'll do anything to get AC working again. It seems like the warranty is basically worthless. So I'm getting a new B series unit. They said it has a scroll compressor which is better than the reciprocating one. I guess having it worked fine for 7 years is ok, so I'm giving it a neutral rating.
Date created: 2013-03-06
Purchased new system in May,2010, "top of the line" Evolution series. Cost $5,800. Ten Yr parts warranty. May 2011, system failed to cool,part replaced. Same scenario,May 2012, different part. Last week (2/26/13), defrost cycle stopped working,iced over, and I shut it off. Technician adjusted the sensor. March 4,2013 outside blower stopped. March 5,technician said all the Puron leaked out and the compressor has failed. Running on emergency heat right now (very $$$) on one of the coldest days of the year. My Dealer has been wonderful - no charge for all the service calls. They are deciding now about labor charges for the compressor. Called Bryant "customer service", and was treated rudely, acted as if they were doing me a favor by honoring parts warranty, "because we don't know what caused it." (How about caused by defective equipment!)No apology,very arrogant. cr had Bryant rated as better than average when I purchased this. Consumer Reports needs to re-evaluate. Wish I had found customer reviews then. Some people suggested class action law suit. do Not buy a bryant.
Date created: 2013-01-28
Name: L. Green
Location: bethesda, md
Outside unit freezes up until fan blades hit the sides of unit- what gives?
Date created: 2012-07-12
Name: R. BOggs
Location: Claxton Georgia
"Don't Purchase a Bryant Heat Pump"
I purchased a Bryant Heat pump November 2010 and in 1 1/2 years the compressor has gone out. It was under warranty but I had to pay $350 for labor. It has been almost 3 weeks and now the ac technician says the motor in my fan is going bad and will have to be replaced. I wrote a lettter to Bryant on June 14, 2012 and have not gotten a response so as soon as I can find a phone number I will be calling the corporate office this is not acceptable.
Date created: 2012-04-03
Name: R OSullivan
Location: Seattle, WA
Years owned: 5
"Great Unit, Would Buy Another"
I am a bit confused after reading all the reviews posted here. I have a "hybrid" system in my house. Variable speed gas furnace with a 2 stage Bryant heat pump. I have never owned a heat pump before this. Over the last 5 years the heat pump has done a majority of the work (even down into the teens). House is 2,500+ sq ft and I am heating/cooling with a 3.0 ton system. This is the 3rd "comfort" system I have purchased in my 50 years of life. I have owned a Trane and Lennox system the other two times and what I found out is that it is more important of who you deal with as opposed to what the brand is. Most of the time people go with the lowest bidder and then wonder why they have problems. It is wise to pay a little more and then you get what you want and a nice job. I would buy another Bryant unit (or Carrier as Bryant is a sister brand of Carrier). Make sure you check out the contractor who is putting it in. The cheapest piece of equipment put in correctly will outlast the best put in poorly.
Date created: 2012-01-12
Name: L Berninger
Location: Hamilton County, Ohio
"Can anyone please tell me why..."
Can anyone please tell me why the furnace auxilary heat comes on when it seems warm enough for the heat pump to be taking care of it? Today it was on at 33 degrees, & I think in prior years when even warmer. I thought they heat pumps took care of things to down around 25 degrees. We have the "Evolution" system, which is supposed to be near the top.
Date created: 2011-10-02
Name: van vuren
Years owned: 2
The Bryant heat pump 286ANA024-B and air handler was sold and installed by Babb in Wilmington, Ohio. The trap was installed to close to the drain output, on the air handler, when the air handler came on the water was sucked out of the trap and would get the main pib wet in the air handler. The main pib is located directly under the moisture drip pan. Babb sent there super technician out whose name is Jerry (would not give last name). His diagnostics was electric problem. The pib would be soaked with water. The main pib was replaced 3 times before trap was lowered. Still does not function correctly. Electric bill went from $175 to$362.
Date created: 2011-06-20
Name: craig little
Saves lot on energy very satisfied
Date created: 2011-05-03
Years owned: 16
"Bryant rated #1 over Trane and 100 times better then a Goodman"
To all those negative reviewers on the Bryant systems. It sounds like your issues stemmed from poor installation and not the product or were victims of a shady contractor who told you your systems were bad or damaged them so you would either replace it or pay for parts you really did not need. It is always recommended to go with a factory authorized dealer for the brand you want installed as they have extensive instruction and schooling on the systems. Don't ever be fooled by the fancy adds with empty promises and offering higher then normal rebates or really cheap checkups - they are usually the ones that will sell you something you don't need, condemn a unit before its time and inflat their prices. I have owned a Bryant/Carrier unit over for 16 years never gave me any trouble except for the a contactor replaced (minor part) and just recently upgraded to a 2 stage 16 seer evolution system to take advantage of the tax credit and higher Seer efficiency. I have installed 1000's of bryants over the years with maybe less then 2% having any minor issues (no serious issues like coils or compressor issues)but have had tons of repairs on brands like Goodman (mostly for their evap coils), Gibson, Amana,tempstars. We also install Payne (Made by Carrier/Bryant) and occasional Rheem or Comfortmaker. We installs system we know our customers will be 100% satisfied and have the least amount of issues. We refuse to install Goodman, Gibson, Amana or Heils as they are the worst on the market due to their repair history.
Date created: 2011-04-18
Name: G Emswiler
Location: Charles Town, WV
Years owned: 2
"2 1/2 ton 288 series failures"
I'm very unsatisfied with this "Top of the Line " hp. The Bryant dealer I used to install is not to blame. They did a great job of installing the new units and modifying existing ductwork to fit my needs. Their service is top notch. My problem. The unit was installed in Oct 09. Worked great until April 2010. Both 2.5 ton units would not cool. The outdoor units were loud and making a noticeable different sound. Both outdoor units were replaced.Under warranty. Summer and winter 2010 they worked fine. Now at the first sign of warm weather and turning to "cool" I'm having the same problem. They won't cool and the outdoor units make a loud noise. The tech says Bryant want to replace the reversing valves in both units. (WITH WHAT THE SAME TYPES THAT ARE NOT WORKING NOW?) And as far as energy savings? If I leave the units run waiting for them to cool....they don't. But they will spike up your electrical bill!!!! I have complete faith in my dealer but I'm wondering and contemplating what I'm going to have to do to get this settled. I thought I bought the best they could offer but am now feeling I have a lemon. As of now I wouldn't recommend. I'll follow up.
Date created: 2011-03-14
"More Bryant Evolution Trouble"
After investing $22,393.75 in March of 2006 on 3 Bryant Evolution heat pump systems, there has been several problems indicating that these systems are defective. In addition to the earlier August compressor replacement at $700 that I already reported the following has happened. August 8, 2010 $225 Repair Three days later, after replacing the compressor, the capacitor went out on the upstairs unit. November 18, 2010 Replaced defective compressor installed on August 6th. The new one quit working. December 21, 2010 Replaced defective defrost board. The outside unit was frosting so badly that frost was bulging through the wire grate cover on the unit. January 3, 2011 $525 Upstairs compressor quit working, we were without heat. My kind repair company tried to get some restitution from Bryant, but they would not budge since they do not warrant the compressors. It is clear Bryant doesn't warrant these parts for the mere reason that they are unreliable and defective. After spending over $22,000 as an initial investment, having our HVAC systems serviced twice a year only to have parts go bad and dump another 1450.00 into these Bryant Evolution units, that Bryant should offer some restitution and customers should know about the problems with these units before making such a large investment.
Date created: 2010-10-03
Name: G. Allen
Location: Point Venture, TX
"Very Good System"
Too bad so many people have been rating Bryant heat-pumps so poorly when it's often been the service or installation company that has provided poor/incompetent service. That unfairly skews the picture. We installed a 17.5 SEER 5-ton Evolution system 7 years ago. Very quiet and energy efficient. The only issue we've had was the compressor starting to make an odd noise after about 2 years. Bryant replaced it under warranty.
Date created: 2010-09-08
Name: Jim F
"Bryant -- All hype"
Installed a Bryant evolution 2-stage zone hvac system in winter of 04- 05. Had a lot of problems during the first couple of months getting it to work properly. Compressor went out in 08. Now, in 10, the auto dampers malfunction. The installing company techs seem to have no clue what is going wrong. They now won't even return my calls. No air flow on main floor of house. I won't buy another Bryant product, nor buy from my current dealer.
Date created: 2010-08-07
"Evolution Series Not Happy"
Yesterday the main unit compressor was fixed, today the upstairs (where the bedrooms are) went out. It's 80 degrees, humid and no breeze, For the past four years, I have been satisfied with all three of our Evolution systems which we have serviced twice a year. However, this past week, the beginning of August, the compressor went out on our main unit. It took 3 days to get here then the factory (Bryant) sent the wrong one. Since this happened over a weekend, we were on day 6 with no air and heat advisories. Friday morning, I called to see if a compressor could be rushed to us. They said it would be Monday before we could get it. Bryant wouldn't budge and said that they didn't even know which factory my dealer ordered it from. Pretty much, they didn't want anything to do with it and did not seem interested in keeping a customer who bought 3 of their top of the line systems happy. I will note that between two Air conditioning techs, I was told that if it was installed improperly with any type of moisture in the line that it would cause the compressor to go out early. However, the contractor our builder used was supposedly on of Bryant's approved contractors.
Date created: 2010-07-11
Name: Jason Supman
Location: Central Florida
Years owned: 2
"Geat Deal Great system"
Bryant Evolution system running two years now. Central Florida area so it runs almost all year long. I saved over $1500.00 on my electrical bill so far compaired to my old junk Goodman system that failed in 4 years and had to be replaced. Great product and happy with the factory authorized dealer who installed it.
Date created: 2010-05-31
Years owned: 1
"Best HVAC unit ever!"
We had a Bryant Evolution heat pump system with a high-efficiency gas backup furnace. The system heats and cools unbelievably well, even in extreme temperatures. It is so quiet, I can seldom even tell when it's running. Definitely would buy again!
Date created: 2010-05-09
Name: Kit Wells
Years owned: 2
"Save your time and money buy Trane"
In 2008, purchased Bryant seer-16/3 ton complete heat pump/AC with variable speed Evolution control panel. We had plan to buy a Trane system from our research but was talked into the Bryant and "Guarantee" of 25-30% electricity savings. New system used more electricity. Installer checked and recheck, nothing wrong. I had another dealership for Bryant come out and check again, nothing wrong. The installing company even had a tech, from Bryant check system; checked ok. It took two years to get the installer to take out the Bryant and install a Trane seer-16. Control panel is easier to work and our electricial cost has been less each month.
Date created: 2010-03-08
Years owned: 1
"I Love My BRYANT Evolution System"
I can't believe the difference. I had the Bryant Evolution System installed in April of 2009. I watched my electric bill drop by almost $100 a month through the summer of 2009 compared to the summer of 2008. The air is more comfortable. It is extremely quiet and very easy to use. I set the programmable thermostat. I never have to touch it. I can tell you I did a lot of research before I purchase my system. I think I made the right decision. This site seems to be a venting station for unhappy people but I for one want to brag about how great my Evolution System is.
Other Evolution Reviews
From consumer posts to HVAC reviews, Bryant's Evolution series is thought to be a quality product. Webhvac.com goes as far to say the Evolution series is one among one of the best heat pumps in the industry. Others on heatpumprating.com note the Evolution models are not only effective for cutting energy costs, but are also reasonably lower in price than other brand's top tier heat pumps.
Consumers on hvac-talk.com did report individual issues with their unit, but did complement the system's on board diagnostic system. Folks on justanswer.com say that tool contributes to more efficient operation. Consumers on this thread also recommend the Evolution series to others looking for increased humidity control.
Bryant Evolution Model Numbers
The Evolution is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|286ANA036-B||16.5 / 9||0|
|288ANA024-B||18 / 9||0|
|288ANA060-B||15.5 / 9.1||0|
The original owner is eligible to receive a 10-year limited warranty on parts and the compressor. The product must be registered within 90 days of installation on bryant.com or the warranty term is decreased to 5 years. Optional extended warranties to cover labor costs are also available upon request.