Consumer Reviews of Armstrong Air heat pumps
Read more about Armstrong Air heat pumps
Reviews by Series
- 4SHP13LE (4 reviews)
Date created: 2018-01-02
Name: james coster
"Armstrong heat pump"
This unit I have had about a year. My power bill is higher because it seems to run all the time. I am freezing to death now. Temperature in my house right now is 51 degrees. I have tried to get heat to come on and it will not. It has not come on for two days. Only heat is auxiliary heat which just does nothing hardly. I will never buy another piece of crap like this armstrong heat pump again. I have had technicians out here 3 times in the past week and still no heat
Date created: 2017-11-16
Location: Ontario, Canada
"Don't buy always breaking and wont honor warranty"
The unit was nothing but problems from day 1 and after 5 years they would not honor warranty do not buy there crap you will be sorry.
Date created: 2017-04-02
Name: Brian Miller
Location: Cleveland, OH
"The loudest POS I could've picked"
I can't sleep. This thing is so loud it's ridiculous. I can't take it. I'm spending the money to get a different make/model. Waste of money. Don't buy!!
Date created: 2016-12-07
Name: Andrew Carver
Location: Burlington NC
We have one issue after another since we had this unit installed. We have had the motor go bad twice in the first 2 years. We have had it just stop working twice. Will not hold the Freon and that causes it to freeze up. Now it is freezing up in the winter time. I am having to run the heat strips now for heat. I would never recommend this heat pump to anyone.
Date created: 2015-12-28
Location: Tulsa, OK
"Performs perfectly, great value!"
When we bought our home, it came with this heat pump. We had never lived in a home with a heat pump, though we have stayed at a number of hotels with one, and expected the performance to be terrible. We were pleasantly surprised - our heat pump has worked great. The maintenance on the heat pump has been minimal - besides a yearly cleaning of the outside unit and filters, nothing has had to be done to correct defects of the unit. The seller of the home installed the unit incorrectly, which killed the control board when we first switched to heat, but that was covered by our home warranty and is not a defect of the unit. Given how well the unit has performed in Oklahoma - where winter temperatures can reach below zero Fahrenheit and summer temperatures can reach above 100 Fahrenheit - I would recommend a heat pump system to anyone. I've never heard of Armstrong before, but I'd recommend them as well - the HVAC guys I know like them, and the unit has had zero issues. For comparison, I've had similar vintage units from other manufacturers and have had all kinds of trouble (blower motors going out after 1 year, for example).
Date created: 2015-12-16
Location: massillion ohio
"heat pump or furnace"
Well, have had the heat pump for about ten to twelve years and it has given us no problems. Armstrong is a good brand that has been around for years and I hope for many more years as well. It has not been replaced and runs great.
Date created: 2015-08-17
Name: Dave Edwards
Location: Erwin, TN
New install in 2012. The capacitor went out in the same year, inside coils pitted & leaked out in late 2013 and again this year, 2015. Waiting now for over 3 weeks to get replacement parts (still waiting...this is unbelievable). They have suspiciously shipped them "twice" but they failed to get the 200 miles to here. Found that they use cheap copper tubing from Mexico ( thanks NAFTA) that has little to no quality control, and tubing thickness can be and usually is paper thin in spots, thus causing them to fail. I would say, sadly, to stay far, far, far away from Armstrong, at least until they decide to use some form of quality control & not south of the border parts.
Date created: 2014-02-14
Name: C. Williamson
Location: York, SC
"Piece of junk"
Built house six years ago and had Armstrong heat pump installed. Company has had to come out and work on it four times now. One of the times the compressor fan motor had gone out and now the compressor has gone out.
Date created: 2013-06-30
Name: Jim McCord
Location: Poteau, Oklahoma
"I Had 2 - 5 Ton Units Installed"
I had 2 - 5 ton units installed in a new home I built in Eater Okla. What a mistake! I have had the installer out 5 times so far in less than a year to make repairs. A lot of junk, is my opinion of Armstrong.
Date created: 2013-01-03
Name: James Burkheart
Location: Rogers, AR
"5 tons of junk"
Had two units installed when I built my house in 2004 by a shady hvac man (wont mention any names Total Comfort Heating and Air). A 3 ton upstairs and a 5 ton down stairs. I had to spend over $5000 in 06' and had the 3 ton hunk of junk yanked out and a Lennox installed. No problems, I have had to get the fan capacitor? Replaced three times on the 5 ton. Now the compressor has gone out and of course warranty is expired, but because it is a r22 the new installer wants to pull out entire system and install a Lennox that is 410a. Costs $5600. I spent $10k on hvac when I built my house. I will be out over $20k when all said and done on hvac. Somebody needs to be sued! Thanks Armstrong for bending me over dry!
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