American Standard Heritage 16 Heat Pump
Updated: Feb 3, 2018Write a review
Read more about American Standard Heat Pumps
Overview of the Heritage 16
American Standard's Heritage 16 heat pump, which the manufacturer also advertises as the XM heat pump in its Platinum Series, is a two-stage system. The unit's two-stage compressor provides a higher operation of cooling on the hottest of days, a feature that's designed to save the homeowner money. On most days, the two-stage cooling feature runs at 70-percent capacity.
The line offers models varying from two to five tons, and a capacity of 24,000 to 60,000 BTU. The Heritage 16 is capable of reaching up to 18 SEER and 9 HSPF. Other features of the heat pump are a rust-resistant coating and basepan, which protects the unit from the elements.
Date created: 2018-02-03
Name: Marvin Sehn
Location: Lynchburg, VA
"Worked 9 years"
Unit worked good for 9 years then failed completely during the winter of 2018. Took 3 weeks to repair. Outside compressor failed but just made it within the warranty. Biggest problem was inside coil which I found out was just covered for 5 years. This is a $2000 item. Had pin hole leaks. Even though my initial contract said both compressor and coil was covered for 10 years they now tell me it is only on the outside unit. I am pissed and stuck. Local rep suggested I just braze the holes in the coil and fix for now. Could last another 1-2 years or more. This is crazy, pay $10,000 or more for a system that doesn't even last 10 years. I had older units (heat pumps) that lasted 20 years. NO MORE QUALITY. When I have to replace this unit it WILL NOT be with an American Standard or Trane for that matter
Date created: 2018-01-21
Name: G. Gimson
Location: Johns Island, SC
"Nothing but trouble"
We had a 4a6h7036 installed at our house in sc last July; it's been nothing but trouble since then. 5 (five) visits from the installers so far, and another one scheduled. If there is a lemon law in sc, I'm going to trigger it. First the heating zone alert came on, repeatedly; it took 4 tech visits to "fix" that. They claimed it was software incompatibility. Now we've had some cold weather we find it has no (working) auto defrost feature, so it's a block of ice - and of course doesn't heat. What a pile of cr*p!
Date created: 2017-05-18
Location: Ormond Beach, FL
"American Standard are Junk"
Have 3 units installed in 2010 and 2012. Two of the units have leaks in the reversing valve that will cost nearly $1,000 per unit to replace. Third unit has pin hole leak from factory weld. These units are junk and not worth the money. I will never have a house with American Standard again.
Date created: 2017-02-05
Location: Allentown, PA
We purchased a American Standard Heritage 16 Seer heat pump in 2007 with a 10 year extended warranty. This unit has done nothing but cost me money in repairs and higher electric bills. We have had to replace three compressors and two evaporator coils in the time we have owned this "efficient" unit. Every time there is an extreme change in weather here in the Northeast it stops working. We are now running on emergency heat while we wait for yet another compressor. We are told it will take over a week to get the part all the while the meter is running on our electric. I have contacted Customer Service in the past to get a standard response that they will get back to me in 3-5 business days. Nothing, the dealer has repeatedly asked them to replace this lemon unit to just be told we will send more parts. I have written letters and never received a response from this company. I called again on Friday to be told to go back to the dealer, are you kidding me? Meanwhile no one knows why this keeps happening. The warranty will be up the end of this year and now we will be looking to replace this lemon of a unit because we cannot trust that we will be able to be comfortable in our own home in the coldest months of the year.
Date created: 2014-06-20
Name: M Clos
Location: louisville, KY
The unit worked just fine ( 5 years ) and I was very happy customer. However now that I have a problem with the heat pump/AC the tech can't seem to get the parts from the manufacture. It has been 21 days and counting for a couple wires on the compressor... Simply ridiculous.
Date created: 2013-12-23
Name: Tom Frank
Location: Downingtown, PA
5 years ago, I did my research and picked out an American Standard Heritage 16 heat pump to replace the Trane system that came with the house. All of the reviews seemed great. After 5 years, I finally threw in the towel on my American Standard system. We have a two system house, 1 that serves the second floor (heat pump) and 1 that serves the first floor (air conditioner with gas furnace). After the first year the compressor really started sounding noisy, so I called the contractor back. He agreed, but couldn't find anything wrong with it but said if the problem persisted I should consider changing the compressor...it's "under warranty." After weeks of the system waking up my son in the middle of the night, I told him to change out the compressor. After they changed out the compressor I was handed a bill for $1700! I said, "I thought you said this was under warranty?" He said, "It is, this is for the labor." I am clearly in the wrong business. We agreed to a lesser amount after much debate. Even after the compressor change-out the unit had very annoying sounds when it ran. After five years and a few other service issues, I couldn't take it anymore and replaced it and my other system with new Luxaire systems which we have been very happy with. I decided to do more research on the contractor this time and not worry too much about the brand.
Date created: 2010-02-03
Years owned: 1
"American Standard 16 SEER Heat pump"
American Standard Heritage 16seer 3ton heat pump, 95% 2stage variable speed gas furnace backup. Excellent system, pretty quiet and efficient. Replaced a 4 year old noisy York system. An hvac system is only as good as the installation. A good system installed poorly results in poor performance!!! Get referrals!!! I would recommend American Standard to anyone. Fyi American Standard and Trane are the same company.
Date created: 2009-12-15
Name: Paul G.
Years owned: 1
"So far so good"
Installed a Heritage 16 heat pump this Spring. It seems everything is working just fine. Cost of heating the home is low.
Other Heritage 16 Reviews
A reviewer on gardenweb.com considering a new heat pump asks whether or not the Heritage 16 would provide ample humidity control in a southern region with mild winters. Several professionals on the site suggest the homeowner can't go wrong with the American Standard brand, adding that this unit is a quality heat pump. Others state that in this region the Heritage 15, with an appropriate thermostat and controls, can provide ample humidity control compared to the higher efficiency unit. Other professional contractors note that the heat pump's electronic demand defrost is a helpful featured compared to time/temperature defrost methods.
Many of the problems with the Heritage 16 cited on other forums seem to stem from installation issues. For example, a homeowner on hvac-talk.com has a newly installed heat pump that only puts out hot, never cold, air. Contractors on the site, after a series of questions, ultimately agree that the homeowner is dealing with a wiring issue that the installing technician needs to resolve.
American Standard Heritage 16 Model Numbers
The Heritage 16 is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|4A6H6036C1||17 / 9.2||0|
|4A6H6048C1||15.5 / 9.1||0|
Heritage 16 Warranty
The Heritage 16's registered warranty specifications include a 12-year limited warranty on the compressor. It also covers a 10-year limited warranty on the outdoor coil and the internal parts. Registration may be done online at americanstandardair.com. The base limited warranty applies if the product is not registered within 60 days; this includes a 5-year parts warranty and 10-year compressor and outdoor coil warranty to boot.