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American Standard Heritage 16 Heat Pump

#3 of 3 American Standard Heat Pumps

Updated: May 18, 2017

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Overview of the Heritage 16

American Standard's Heritage 16 heat pump, which the manufacturer also advertises as the XM heat pump in its Platinum Series, is a two-stage system. The unit's two-stage compressor provides a higher operation of cooling on the hottest of days, a feature that's designed to save the homeowner money. On most days, the two-stage cooling feature runs at 70-percent capacity.

The line offers models varying from two to five tons, and a capacity of 24,000 to 60,000 BTU. The Heritage 16 is capable of reaching up to 18 SEER and 9 HSPF. Other features of the heat pump are a rust-resistant coating and basepan, which protects the unit from the elements.

Consumer Reviews of the American Standard Heritage 16

Compare to Other American Standard Heat Pumps:
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    4

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Date created: 2017-05-18 Name: Kevin
Location: Ormond Beach, FL

Satisfaction Rating:

1 of 5 stars

Review:
"American Standard are Junk"
Have 3 units installed in 2010 and 2012. Two of the units have leaks in the reversing valve that will cost nearly $1,000 per unit to replace. Third unit has pin hole leak from factory weld. These units are junk and not worth the money. I will never have a house with American Standard again.


Date created: 2017-02-05 Name: K.K.
Location: Allentown, PA

Satisfaction Rating:

1 of 5 stars

Review:
"Buyer Beware!"
We purchased a American Standard Heritage 16 Seer heat pump in 2007 with a 10 year extended warranty. This unit has done nothing but cost me money in repairs and higher electric bills. We have had to replace three compressors and two evaporator coils in the time we have owned this "efficient" unit. Every time there is an extreme change in weather here in the Northeast it stops working. We are now running on emergency heat while we wait for yet another compressor. We are told it will take over a week to get the part all the while the meter is running on our electric. I have contacted Customer Service in the past to get a standard response that they will get back to me in 3-5 business days. Nothing, the dealer has repeatedly asked them to replace this lemon unit to just be told we will send more parts. I have written letters and never received a response from this company. I called again on Friday to be told to go back to the dealer, are you kidding me? Meanwhile no one knows why this keeps happening. The warranty will be up the end of this year and now we will be looking to replace this lemon of a unit because we cannot trust that we will be able to be comfortable in our own home in the coldest months of the year.


Date created: 2014-06-20 Name: M Clos
Location: louisville, KY

Satisfaction Rating:

1 of 5 stars

Review:
"No parts"
The unit worked just fine ( 5 years ) and I was very happy customer. However now that I have a problem with the heat pump/AC the tech can't seem to get the parts from the manufacture. It has been 21 days and counting for a couple wires on the compressor... Simply ridiculous.


Date created: 2013-12-23 Name: Tom Frank
Location: Downingtown, PA

Satisfaction Rating:

1 of 5 stars

Review:
"Disappointed"
5 years ago, I did my research and picked out an American Standard Heritage 16 heat pump to replace the Trane system that came with the house. All of the reviews seemed great. After 5 years, I finally threw in the towel on my American Standard system. We have a two system house, 1 that serves the second floor (heat pump) and 1 that serves the first floor (air conditioner with gas furnace). After the first year the compressor really started sounding noisy, so I called the contractor back. He agreed, but couldn't find anything wrong with it but said if the problem persisted I should consider changing the compressor...it's "under warranty." After weeks of the system waking up my son in the middle of the night, I told him to change out the compressor. After they changed out the compressor I was handed a bill for $1700! I said, "I thought you said this was under warranty?" He said, "It is, this is for the labor." I am clearly in the wrong business. We agreed to a lesser amount after much debate. Even after the compressor change-out the unit had very annoying sounds when it ran. After five years and a few other service issues, I couldn't take it anymore and replaced it and my other system with new Luxaire systems which we have been very happy with. I decided to do more research on the contractor this time and not worry too much about the brand.


Date created: 2010-02-03 Name: Mike
Years owned: 1

Satisfaction Rating:

5 of 5 stars

Review:
"American Standard 16 SEER Heat pump"
American Standard Heritage 16seer 3ton heat pump, 95% 2stage variable speed gas furnace backup. Excellent system, pretty quiet and efficient. Replaced a 4 year old noisy York system. An hvac system is only as good as the installation. A good system installed poorly results in poor performance!!! Get referrals!!! I would recommend American Standard to anyone. Fyi American Standard and Trane are the same company.


Date created: 2009-12-15 Name: Paul G.
Years owned: 1

Satisfaction Rating:

4 of 5 stars

Review:
"So far so good"
Installed a Heritage 16 heat pump this Spring. It seems everything is working just fine. Cost of heating the home is low.


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Other Heritage 16 Reviews

A reviewer on gardenweb.com considering a new heat pump asks whether or not the Heritage 16 would provide ample humidity control in a southern region with mild winters. Several professionals on the site suggest the homeowner can't go wrong with the American Standard brand, adding that this unit is a quality heat pump. Others state that in this region the Heritage 15, with an appropriate thermostat and controls, can provide ample humidity control compared to the higher efficiency unit. Other professional contractors note that the heat pump's electronic demand defrost is a helpful featured compared to time/temperature defrost methods.

Many of the problems with the Heritage 16 cited on other forums seem to stem from installation issues. For example, a homeowner on hvac-talk.com has a newly installed heat pump that only puts out hot, never cold, air. Contractors on the site, after a series of questions, ultimately agree that the homeowner is dealing with a wiring issue that the installing technician needs to resolve.

American Standard Heritage 16 Model Numbers

The Heritage 16 is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
4A6H6036C1 17 / 9.2 0
4A6H6048C1 15.5 / 9.1 0

Heritage 16 Warranty

The Heritage 16's registered warranty specifications include a 12-year limited warranty on the compressor. It also covers a 10-year limited warranty on the outdoor coil and the internal parts. Registration may be done online at americanstandardair.com. The base limited warranty applies if the product is not registered within 60 days; this includes a 5-year parts warranty and 10-year compressor and outdoor coil warranty to boot.

 
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