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American Standard Heritage 16 (4A6H6) Heat Pump

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Read more about American Standard Heat Pumps

Overview of the Heritage 16 (4A6H6)

American Standardís Heritage 16 heat pump, which the manufacturer also advertises as the XM heat pump in its Platinum Series, is a two-stage system. The unitís two-stage compressor provides a higher operation of cooling on the hottest of days, a feature thatís designed to save the homeowner money. On most days, the two-stage cooling feature runs at 70-percent capacity.

The line offers models varying from two to five tons, and a capacity of 24,000 to 60,000 BTU. The Heritage 16 is capable of reaching up to 18 SEER and 9 HSPF. Other features of the heat pump are a rust-resistant coating and basepan, which protects the unit from the elements.

Consumer Reviews of the American Standard Heritage 16 (4A6H6)

Compare to Other American Standard Heat Pumps:
#1  of 3 American Standard Heat Pumps
4 of 5 stars 4 reviews

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  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2015-01-16 Name: Ron Cerra

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Heat pump is a disaster"
We have had excellent service by All-In-One Service here in Wilmington, North Carolina. They have responded quickly and efficiently to every call. We had them replace our perfect 14-year-old units with two high-end Standard heat pumps five years ago. The smaller unit has worked fine; the bigger unit has required service well over 100 times over the past five years with most of its components being replaced at least once, including the compressor. Freon leaks are standard for American Standard, and the quality of this unit is obvious. We spent around $13,000 to replace a perfectly working, if older, system for what has become a service nightmare. Now we pay for a service contract and could not be more disgusted with a product. We are thinking of having the unit junked and replaced with a different brand. American Standard should be paying us for the inconvenience and we certainly should not be paying for a service contract. Buyer beware. I would never consider American Standard (just another name for Trane to maintain exclusive area franchises) and am looking for something considerably more reliable. Standard should be avoided and the lack of quality controls (including Trane) should be publicized. Our coil now needs to be replaced again, a major job. While not a financial burden, it is clearly one more American Standard inconvenience. I would not take one of these units again for free.

Date created: 2012-12-20 Name: W. West
Location: Winston Salem, NC

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

"Heritage 16"
I can empathize with V. Orlando from wv for I too have had a poblematic A.S./Trane unit that when purchased was considered "one of the best". It is a Heritage 16 seer purchased in 06/2005. The indoor coil was warrantied for 5 years and needed replacing by 05/2010, just prior to warranty expiration. The labor/refrigerant cost to replace was $753.00. Now two years later 11/2010 I am told I need to replace the inside coil yet again, however the cost this time will be in excess of $2100.00 as American Standard/Trane only warranties the replacement coil for 12 months. This will be the third indoor coil in this unit in 7 years. A.S/Trane's response. "We can do nothing to help you". I am not through dealing with them, and they have gone stone- cold silent. If you are looking for a good heat pump I implore you , do not install American Standard. Quality is poor and the company will not stand behind their products.

Date created: 2011-06-09 Name: dj
Location: Tacoma, WA
Years owned: 2

Satisfaction Rating:

5 of 5 stars Very Satisfied

"We Love Our American Standard Heat Pump"
We are very pleased with our Heritage 16 Heat Pump. It is amazing how quite the unit is. It has saved us on our monthly utility bills and we are much more comfortable. Love it. Highly recommend it. Make sure you research the contractor you trust to do the work in your home. When it comes to selecting the right contractor, pick one who knows how to properly size the equipment to your homes heat loss and gain. If they don't perform a heat loss and gain, you don't have the right contractor! We selected an American Standard Customer Care dealer. They have to earn that rating through customer survey responses.

Date created: 2011-06-07 Name: D Nelson
Location: Hillsboro, OR
Years owned: 5

Satisfaction Rating:

5 of 5 stars Very Satisfied

"Happy at home"
American Standard is the best brand on the market for the money. Itís quite, efficient and reliable. I have a maintenance performed every 2-years. Itís all about the company that installs the unit, you want to be sure theyíll take care of you. I recommend this product to every one, just be sure to find a company that's been installing the brand for awhile so you get a good install. Thank you Western Heating & Cooling!

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Other Heritage 16 (4A6H6) Reviews

A reviewer on gardenweb.com considering a new heat pump asks whether or not the Heritage 16 would provide ample humidity control in a southern region with mild winters. Several professionals on the site suggest the homeowner canít go wrong with the American Standard brand, adding that this unit is a quality heat pump. Others state that in this region the Heritage 15, with an appropriate thermostat and controls, can provide ample humidity control compared to the higher efficiency unit. Other professional contractors note that the heat pumpís electronic demand defrost is a helpful featured compared to time/temperature defrost methods.

Many of the problems with the Heritage 16 cited on other forums seem to stem from installation issues. For example, a homeowner on hvac-talk.com has a newly installed heat pump that only puts out hot, never cold, air. Contractors on the site, after a series of questions, ultimately agree that the homeowner is dealing with a wiring issue that the installing technician needs to resolve.

American Standard Heritage 16 (4A6H6) Model Numbers

The Heritage 16 (4A6H6) is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
4A6H6036C1 17 / 9.2 0
4A6H6048C1 15.5 / 9.1 0

Heritage 16 (4A6H6) Warranty

The Heritage 16ís registered warranty specifications include a 12-year limited warranty on the compressor. It also covers a 10-year limited warranty on the outdoor coil and the internal parts. Registration may be done online at americanstandardair.com. The base limited warranty applies if the product is not registered within 60 days; this includes a 5-year parts warranty and 10-year compressor and outdoor coil warranty to boot.

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