Buying a Heat Pump | Resources, Reviews, Costs | FurnaceCompare®

Buying a Heat Pump

A heat pump is essentially an air conditioner that can both heat and cool a house. A simple explanation of how this works is that a heat pump can extract heat found in the air outside your home and transfer that heat into your house instead. (A “ground source” or geothermal heat pump is even more efficient, and can transfer heat from a loop installed underground). Under the right conditions it can do this substantially more cheaply than a gas or oil furnace. For more information on how a heat pump accomplishes this bit of wizardry, please see our article on how heat pumps work.

Summary: Here are the steps to buy a heat pump:

  1. Is a heat pump the best choice for your home — or would you be better off buying a furnace and a central air conditioner?
  2. What size heat pump should you buy?
  3. What is heat pump efficiency, and how efficient should your heat pump be?
  4. Which brand of heat pump is best?
  5. Which heat pumps do heating contractors recommend?
  6. Who should install your heat pump?

Heat Pump Resources

Is a heat pump the best choice?

Since a heat pump can both heat and cool a house, wouldn’t you always rather buy a heat pump than a central air conditioner? And wouldn’t you rather have a single piece of equipment to purchase, install and maintain than both a central air conditioner and a furnace? In some cases the answer may be this simple, but there are several factors to first consider that may affect your choice.

The seasonal weather in your region is probably the most important factor in this decision. If the temperature rarely dips below 40 degrees Fahrenheit, you can probably heat your home more affordably with a heat pump than a furnace. However, if the temperature is often colder, you should consider having a backup heat source. Many people choose a gas or oil furnace to serve this purpose — both for reasons of cost and because a furnace can more easily maintain warm temperatures when the difference between the temperature outside and inside increases.

Second, heat pumps are generally more expensive than a central air conditioner of the same efficiency and capacity. For example, at one direct-to-consumer retailer, a 1.5 ton, 13 SEER Rheem heat pump retails for about $100 more than the equivalent 1.5 ton, 13 SEER Rheem central air conditioner. Contractors may also charge more to install a heat pump than a central air conditioner.

A third criteria to consider is longevity. Since a central air conditioner is typically only used during the summer months, while a heat pump is used during both summer AND winter, the lifespan of a heat pump is typically shorter than that of a central air conditioner. Maintenance costs are typically higher as well, since the heat pump’s compressor, controls and other components will run more months out of the year.

Finally, natural gas and oil have historically been more affordable than electricity. However, as petroleum costs have skyrocketed in the past months, this may no longer be true in your area. ( Of course, this also varies by region. Some HVAC professionals, for example, have pointed out that the many hydroelectric dams in the Pacific Northwest of the United States often result in electricity costs lower than natural gas costs.) Since heat pumps almost often run on electricity, you’ll want to consider whether a gas furnace would be cheaper. It is important to research your region’s costs in making this decision.

What size heat pump should you buy?

Choosing a heat pump that outputs the correct amount of warm and cold air ensures your home’s comfort, will keep your unit’s maintenance needs low and will help the unit perform at peak efficiency. Heat pumps should be sized to run continuously to maximize efficiency. A heat pump that is too large for your house cycles on and off too often, which increases the wear on the equipment and decreases its efficiency. Too small, and the unit may not be able to keep you comfortable during both summer and winter.

Unfortunately, there is no shortcut to an accurate measurement: you need to get an HVAC contractor to calculate your house’s heating load. The standard measure of a heating load is a Manual J calculation, and it takes into account your house’s insulation, size, amount of shade, and many other factors.

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Heat pump efficiency: SEER vs. HSPF

The heating and cooling functions of a heat pump each have their own measure of efficiency. A heat pump’s cooling efficiency is measured by its “Seasonal Energy Efficiency Rating,” or SEER. Its heating efficiency is measured by its “Heating Seasonal Performance Factor,” or HSPF.

In warm climates where you’ll want to generate cool air often and hot air rarely, you’ll want to choose a heat pump with a high SEER. In cooler climates, you’ll want to make sure that your heat pump has a high HSPF.

Highly efficient heat pumps typically cost more upfront than less efficient models. You may want to consider how many months it will take to pay off this increased cost through savings in your energy bill. If you are planning to leave your current house within a few years, you might prefer to install a lower efficiency heat pump, as you are unlikely to recoup the extra cost. Of course, money is not the only factor to consider — you may be willing to pay more to reduce your house’s impact on the environment.

Which brands make the highest quality heat pumps?

Many companies manufacture heat pumps. Please browse the profiles of the following heat pump manufacturers to learn more about their product offerings and see how other homeowners rank their experiences with these products:

What are the highest rated heat pumps?

The Lennox XP25 ranks highest in our heat pump ratings.

Other considerations in selecting a heat pump

In addition to efficiency, size and cost, there are other selections to make in choosing a heat pump. Single- vs. two-stage compressor operation? Single or variable speed fan motor? Each of these selections will impact your efficiency, and potentially the operating volume of your heat pump.

Who should install your heat pump?

One of the most important choices you will make in buying a heat pump is which contractor to hire. A good contractor will correctly size your heat pump, help you calculate the payback period of high- and low-efficiency equipment, and ensure that the equipment is installed properly. In addition, they will respond promptly when you have an HVAC crisis, provide ongoing maintenance, and act as a go-between with the manufacturer to replace failed parts under warranty. In fact, selecting an unqualified contractor could mean that you end up with a heat pump that is too large, and therefore cycles on and off too often, or one that is too small and so ineffective in heating or cooling your house—and that’s assuming the electrical and plumbing are run appropriately! Much like choosing a lawyer or an accountant, you should approach the choice of an HVAC contractor carefully.

Approach your selection of an HVAC contractor the same way you would hire an employee: interview several, get references, and decide slowly. Probably the best way to start is to call friends who live in your town, and ask them who they would recommend. Small businesses (such as the typical HVAC company) live and die by word-of-mouth referral — if a contractor knows that one of their current clients referred them to you, they will work harder to make you happy.

If you can’t find enough contractors through word-of-mouth, consider working with a company that maintains a network of HVAC contractors. For example, can help you find up to 3 contractors that will give you a free, no-obligation quote on replacing your heat pump.

Make sure to ask to see your contractor’s license and proof of insurance. Ask if they will perform a load calculation to determine how large of a heat pump to install. If they suggest that they have a shortcut for determining the correct heat pump size, keep looking! In addition, check with the Better Business Bureau to see if anyone has filed a complaint about their company. Ask for references from three previous customers — and then call to follow-up with those references. You’ll learn more from talking to a past customer about questions they wish they had asked than from simply reading testimonials. In addition, make sure that there’s a good fit between personalities — you want to be sure that you feel comfortable asking questions. While price is usually an important consideration, make sure that if you hire the low-cost contractor, it is because they have an excellent reputation!

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