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Consumer Reviews of WaterFurnace geothermal heat pumps

Popularity:
#11  of 11 brands of geothermal heat pumps

33% of customers recommend
2 of 5 stars 6 reviews

  • Very Satisfied
    2
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    4

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Date created: 2016-11-28 Name: TL
Location: Tooele, Ut

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"six years, no problems"
We have had this unit for six years, and it is still working perfectly to heat and cool a 6,000 square foot house. It's plenty quiet, in a mechanical room right next to kid bedrooms but it never bothers them. I like that it has an efficient and more powerful setting, which came in handy when we had trouble getting air to the furthest upstairs room. Contractor changed a simple setting on the unit and all was good. In all that time it has stopped working only once. We googled the problem and it and it was a two minute job to pull out the drain pan and clear an obstruction. We've had the installers come back to check on it a couple of times just as routine maintenance but there haven't been any issues. We did have an incident with the ground loop once when a landscaper severed the hose while digging to install an in-ground holding tank. So we had to recharge the line, but this wasn't the fault of the heat pump obviously. I would buy this brand and model again, and am happy to recommend it.



Date created: 2016-10-31 Name: Greg
Location: Kitty Hawk, NC

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Bad compressors"
My Water Furnace works well when it works. The compressors used in these units are of a poor quality. I have had two compressors in 10 years. Water Furnace will not warranty the replacement compressor for the same time as the original. The replacement was installed after the original broke down during the warranty after 3 years. The replacement failed in 7 years apparently only days after the original warranty expired. Water Furnace takes the hard position this is just too bad for me. So now I am on the third compressor. The only bright spot is that the newest compressor did not come from Water Furnace, however my HVAC service man {who is great} had to adapt the third compressor to fit. Water Furnace was not even able to supply a replacement part for 6 weeks. I would not recommend Water Furnace products.


Date created: 2015-02-14 Name: Ben
Location: Rockford, MI

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"WaterFurnace problems"
I have owned a WaterFurnace for 12 years. It has had ten repairs in the time I have owned it. Most repairs are due to the Freon leaking out. When the system is on back-up heat (like a big toaster) it's supposed to warn you (because it is crazy expensive) but that feature doesn't work either. I have had four different companies work on the system over the years. Longest stretch I had without a failure was about two years.


Date created: 2014-11-28 Name: R. Dudley
Location: Grand Rapids, MI

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Constant rotation of service providers"
This is our second geothermal unit installed in the same house in 19 years. The first was a ClimateMaster (sold as Carrier). Both units have had a plethora of maintenance issues. Worse still is the continual shell game of service providers. The installing company was bought out by another. The tech who installed the unit left for who knows where. Now we can't find a repair company that knows anything about the heat pump. The company which bought the original recommended we find someone else, as they aren't comfortable working on the units they install. The last repair company (recommended as "experts" in geothermal), just spent 2 hours working on unit and it is faulting more now then before they looked at it. I like the idea of geothermal. But after 19 years, it's just too expensive to try to save energy. We've probably averaged $500-$1,000 per year in repair costs. Not to mention time wasted, water leaks, and time spent in a cold house.


Date created: 2012-12-17 Name: ken miller
Location: burnsville nc

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Very bad"
Had a geo-thermal system installed in September 2010. I have had operational problems since day one. 1st contractor was so bad I secured another authorized one. He came once and said I was to far away. The third has tried many times to fix problems ($ 2,000 worth) and has giving up. I have been told it will take 2 new wells and new piping to the cost of $12,000. I have called and written Water furnace and was told that they have no control over their dealers and I am on my own. Getting bids on heat pump.


Date created: 2012-06-19 Name: Hartog
Location: Port Sandfield, ON

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Luxurious Gorgeous Geothermal WaterFurnace"
Dear Ryan and Team, Thank you sky high - had a chance to visit and the luxurious gorgeous geothermal heat blew all my expectations through the roof - incredible -20 outside and inside a beautiful feeling 21c - wowowowo it was warm in every corner of the cottage evenly - I am so grateful for this whole project and the final result is a blow out success

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.

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