Consumer Reviews of York furnaces
Read more about York furnaces
Reviews by Series
- Affinity (58 reviews)
- Affinity YP9C (11 reviews)
- Deluxe Diamond 80 (2 reviews)
- Deluxe Diamond 95 (2 reviews)
- Diamond 90 (5 reviews)
- Latitude (5 reviews)
- LX (21 reviews)
- TG8S (7 reviews)
- TG9S (23 reviews)
- TM9V (17 reviews)
Date created: 2014-12-05 Name: don jackson
Location: Toronto, Ontario
I'm a licensed HVAC contractor. This is only one of a few times that I've had to deal with York, and they've been consistently bad on service. I checked by phone for stock on a replacement motor, which they supposedly had stocked at the branch. The next day, I went there and I was told they have no stock. It's an OEM, odd-ball motor, so I doubt they suddenly had a run on that motor before I got there. Anyway, I ordered it and waited a few days for it to arrive at the store, but then had to wait some more because their computer was down. Also, I didn't appreciate having to wait forever for slow counter service. The counter guy said it's always like that at their branch. Their services when phoning in was equally bad, and the crappy depressing music with a depressed woman saying to hold while waiting didn't help. Overall, I wouldn't deal with them unless I really had to. Having dealt with other HVAC suppliers regularly, I know what to expect and this company, York International, doesn't seem to live up to the Johnson Controls brand image.
Date created: 2014-11-13 Name: James Bronk
Location: Ashland, OR
"Poor installation. Satisfactory equipment."
York equipment appears to work as advertised. Installer in southern Oregon (Lam-Air) did not perform to satisfactory standard, requiring multiple return visits to get all units operating correctly.
Date created: 2014-11-04 Name: L. Sonsini
"Cracked drain pan on a 2010 York furnace. Is there a recall or not?"
There is a water leak in the basement coming from a 4-year-old York furnace purchased in 2010. The service man stated that the clear plastic drain pans were recalled because they all cracked. His company (that installed the furnace) won't admit to this and wants to charge me for the service call. Sorry, not on location to provide the furnace specs. Is this item recalled or not?
Date created: 2014-10-22 Name: Mike Lawson
Location: Washoe Valley, NV
"Reno Heating awesome serivce"
Just installed a new York gas furnace to replace our aging oil burner and we are completely satisfied with the new unit. We received incredible service from Reno Heating on the installation. Highly recommend Reno Heating if you need a new furnace.
Date created: 2014-04-14 Name: Maridon
Location: Edmonton, Alberta
"Don't buy York"
Broke down once on the 1st year it was installed. Three times on the 2nd year. Cost me around $800 for parts, labor and repair. This year, it's only April and so far, it already broke down twice. This should serve as a big red flag to those people wanting to buy or replace their furnace. Never buy York. It is a piece of junk!
Date created: 2014-02-26 Name: Mike O'Donnell
Location: Fox Creek AB Canada
"Very noisy fan"
I had my Affinity 9.m installed 5 years ago. Right from the start the fan made a lot of noise on start up. Once the fan motor goes to a higher speed (it has 5 speeds) the fan makes less noise but is never quiet. In the first few months the installer replaced the motor twice, and the whole electronic and fan assembly once. The noise still continued. The York rep in Edmonton says that the fan noise is caused by a fried diode on the motor low speed which he blames on my house having "dirty power", though a check by the power company found no issues. I would NEVER buy another York furnace, I wish I still had my old "quiet" Lennox.
Date created: 2014-02-04 Name: Steve W.
Location: Bear, Delaware
"Don't choose York"
Just had the pressure switch replaced on my unit last Wednesday. (I always have a spare!) This is the second time in three years. The house is only 6 years old. The compressor fan blade had to be replaced over the summer, too. That took three tries before a balanced blade was shipped from York. Never again!!!
Date created: 2014-01-27 Name: Matt Robinon
I have the same switch problem once a month for the last two winters. Don't buy a York. Garbage on all levels.
Date created: 2014-01-16 Name: John Wilson
Location: Henrico VA
"Unnecessary complete assembly replacement"
The York Affinity 9.t Series is a natural gas furnace that is relatively efficient and has worked well for us. However, the squirrel cage inducer blower wheel has broken twice in the last five years. This is about a $20 part; however, the service company, Delta Temp, claims that they cannot just replace the wheel but are required to replace the entire inducer assembly which costs $440. The resulting bill of $705 seems excessive to replace a one small part. If the York company policy is to require complete assembly replacement even when only a single part is defective, then potential York customers should be aware that repairs could cost more than necessary. Unfortunately, during the winter one does not have the option to shop around for parts while the furnace is down. -John Wilson in Henrico, Virginia.
Date created: 2013-12-05 Name: Molly
Location: Upstate, NY
"York Diamond Horrific Piece of Junk"
We've had this furnace now for 5 miserable years. It has two stages: Sweat and Freeze. It runs too long and waits too long before it kicks on again. This piece of junk sounds like a train is running through the house when it kicks on. The blower on this bundle of joy failed on Week Two during Season One. The dealer broke a switch installing the new one, said it wasn't important, placed a piece of tape over the hole where the switch was and never returned to replace it with a new one. Also, when they installed this piece of crap, they left a 3/4" opening to the outside along the perimeter of the pipe that loudly and often blows steam outside my kitchen window. I had to pay someone to insulate around the opening, through which I could see daylight while every rodent in the county tried to lay claim to my basement. The vent on this so-called furnace is also not sufficient enough to throw any decent heat into the basement area where it is installed. The furnace broke down in years One, Two and Three. One of those years we had to put up with the thing blowing cold air. We had what I can only call a miraculous reprieve on Year 4, when we only had to suffer the usual discomfort of the Two Stages known as Sweat and Freeze. It hasn't broken down this year yet. But then it's only December. It also appears that no one can get parts for this piece of junk except, of course a York dealer, who can charge whatever he wants to come out and tell you that your crappy furnace is really great and you should appreciate it. I hate my furnace with every fiber of my being and we haven't had a comfortable winter day in this home since the day we were conned into installing this princely-priced junk heap. I am currently arranging to have it yanked from my home and placed into a friend's rental property so that I can install a real furnace into my home and be comfortable again. I may not know diddly about furnaces, but I know when I've got one that's not doing the job. The 30 year-old furnace this shambles replaced? I would give anything to have it back. It did everything this York doesn't do. Like, for example, you know, heat our home properly.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.