Clinton Township MI
Date created: 2014-09-16
NIGHTMARE, utter and complete horror
7 years ago we had this piece of crap installed to replace a 50-year old
furnace that worked, but when one part finally broke, we could not get a
replacement. Were sold on this, as well as a Trane air filter and a
whole house humidifier (absolutely necessary with these HEs because they
take all the humidity out of the air), because of the great air cleaning
(so called) and the so called warranty. Installation didn't go well -
it's that condensation piping problem - we don't have a basement, we
have a crawl space, so they put a pipe to drain the furnace condensation
- gallons of it a day - into the crawlspace.....what they didn't tell us
what that they just put it under there, no where near the sump pump. So
we had back up, flooding, mold problems, you name it, I can't even
remember all the problems in this horror show. We ended up with teeny
flexible tubing running up the wall, around the ceiling, into the
laundry tub - I kid you not. The unit flooded itself and our floor. It
was all rusted out before the end of the first season. We'd had the
installers out at least once a week, sometimes every other day, the
first season. And no heat most of the time. The thermostat was replaced
5 times so far, it has never worked, no matter what kind they bring. We
tried to contact Trane, with the installer telling us "they'll maybe not
make you pay for a new circuit board" - and after 2 years, we got one.
By then, 2 years in, we'd spent hundreds, almost a thou, on things not
covered by warranty. It just kept getting worse. Not a single winter
without the thing not being able to go on, at the start of
season......we get more things and more things replaced, do without heat
most of the time, eventually they rig something to make the piece of
OH - Here's the good part: the whole house humidifier has NEVER WORKED. NOT FOR ONE HOUR. As for the "air filter" - HA. It has also NEVER WORKED. Even after duct cleaning, our house is dustier than ever, since being suckered into buying a YORK. The humidity goes to almost nothing when it does work in between repair visits. So we had to buy multiple humidifiers for various parts of the house, and pay for distilled water for them, and you can imagine how that just adds to the ambiance of your home, these boxy noisy humidifiers all over the place......and then there is the time we have to spend cleaning them. What a joy YORK has been for us. I'd rather have NO FURNACE AT ALL - what would the difference be?
SO now it is year 7 and the gas ignition thing is broke - rusted out like the rest of the thing.
We're getting bids. After 7 years of utter nightmare. And whatever we get, it won't have ANYTHING to do with YORK, or JOHNSON CONTROLS, which owns that crappy rip off scam company.