Tavistock, Ontario, Canada
Date created: 2017-04-11
Take it all with a grain of salt
In spite of my sodium reduced diet, I recommend a grain of salt with
every comment you read. In my humble opinion, all comparable products
are likely just as bad. They all design around the same paradigms and
compete with one another on a level playing field. Nobody seems to come
up with anything revolutionary or really better. Our first mistake was
purchasing from Direct Energy. The salesman apparently measured wrong
and the installers couldn't use what they arrived with. We then waited
another week without heat, in frigid November weather, for plenums to be
rebuilt and eventually installed. After several years of pleasure we
started having furnace failures in the coldest possible weather. The
ignitor has been replaced at least three or four times. The last Trane
technician said we needed a new motherboard because it was only sending
80 volts to the ignitor and was not aware that they were designed with
an 80 volt ignitor. Apparently the motherboard has been redesigned and
he was only familiar with the new version. It all comes down to poor
installation and poor service, compounded with poor design. I have
proven that I can't trust my local Trane dealer. I have asked everyone
on Facebook who they would recommend or not, and why. I will get at
least three quotes and decide who installs a replacement based on who
seems the most reliable and trustworthy! Product specifications are
pretty much meaningless. Give me heat when I need it and don't charge me
an arm and a leg if it quits. I'm now spending another $5000 to get rid
of unreliable contractors and taking my chances with another brand.
Date created: 2017-03-18
My xv90 was installed in late 200. In 2017, there may be slightly more
efficient units but this one cut our heating bills in half when it was
installed. Other than needing to reset the limit switch (which, in my
unit, is not an auto-reset), my Trane xv90 has been terrific. I can
hardly blame the unit for these resets. I was told the unit was
oversized so airflow could be an issue if the unit works hard. The
latest reset was required after our front door remained open for a jamb
repair for 5 hours in sub-freezing temps. I should have turned off the
furnace for that! Other events were caused by my own forgetfulness at
keeping my filters cleaned regularly. I suppose I am a lucky person
because, coming up on 16 years since installation, my Trane xv90 has
cost me exactly $0 in repairs. Maybe Trane did too well! I would
definitely be a Trane customer again but I've had no opportunity.
Sudbury, ON, Canada
Date created: 2017-01-03
Bought the xv90 9 years ago and under the 10-year warranty I have had 3
small issues and one breakdown today (the ignitor) and 3 service calls
to clean it (unit was not dirty at all). Over 9 years had cold air
blowing twice in morning and I reset furnace by turning the power off
for 30 secs and it fixed the issue. 3 months ago a label came off inside
panel and rolled into a ball in the air drum and made a "thumping
sound". Tech came over and found the label "ball" and left. Today,
cold air blowing and tried to reset as before but no go. Called
installer and he replaced the ignitor, good to go. Was looking for part
number and came across this site. I love this unit. We set blower speed
lower and on low speed you can hardly hear it run. It's located under
basement staircase in closed in closet and that area is very clean and
very dry all the time. That probably helps a lot. I checked out hi-eff
furnaces 9 years ago before buying and found that Trane had better
reliability than any other, as far as I could Google back then, so I'm
really surprised at the problems I read here.
Eaton Rapids, MI
Date created: 2016-10-25
Our two XV90 (propane) furnaces were installed in the summer of 2003 (in
a duplex, two units). Every year at least one of the furnaces has needed
some very major & expensive parts replaced, none were covered under
warranty –– repairs & the labor have averaged about $1,000/year (mostly
due to parts cracking or breaking internally). All service & cleaning
have been done by the local dealer every year, for both the furnaces and
two air conditioners ($100/unit = $400/year). Have never had a problem
with the air conditioners, just the furnaces, about equally. Today we
just found out that the igniter module & mother board need to replaced
on one and the other furnace may need it soon, cost may be nearly $3,000
each. When the furnaces are working, they are really great and quiet,
but the annual repairs-replacements are just unreasonable; in 12 years
we have spent $11,000 in repairs (as much as the original cost of both
units in 2003), plus the annual maintenance total of $5,000. I cannot
recommend Trane Furnaces, much better to stay away (I purchased because
they used to be excellent and highly recommended in the 90's, but not
these days from my personal experience), next summer these two will be
replaced, researching other brands now. The Trane dealer & servicemen
have always been very professional & well trained, prices & labor are
always 'standard-by-the-book' (but seem way too high to me), nice
facilities & vehicles, and 3–5 day service.
Date created: 2015-11-02
12 years is the lifetime for XV90
Well, same story as that of others here. XV90 built in 2002, same problems
with inducer motor, same proposal to replace the whole set of the
motherboard, motor and harnesses, all for $1000 (+$500 labor) with 1 year
of warranty. Versus new furnace for about $5000 total and 10 years. When
it died first, as I understood, the motor does not reach necessary
speed and the controller won't proceed with ignition. I recognized my
exhaust pipes are long through the whole basement and not too big in
diameter, so I've replaced the in- and out- air pipes for bigger ones,
and re-traced the condensate drainage away from the inducer, because
originally the condensate flows inside the motor (what a stupid idea!).
Believe it or not, but that has solved the problem, and cost me only
about $300 and a half-day. Though this fix worked for only 1 year, till
now. Now the same thing happened again and apparently this time it's not related
to limited air flow, but rather to excessive friction in the motor or
something like that, but in any case, the root cause is in the
threshold level of minimal rotation speed of the inducer motor,
programmed in the controller, and if by any reason the motor can't
reach this minimal speed, the controller won't proceed with ignition
and will keep turning the motor on and off infinitely. Now, the Trane
offers this kit to be replaced, I assume with smaller threshold speed
level, but I'm not sure if I really want to proceed this way,
especially living in New England with three kids in the house. The bad
thing is this always happens when it's too cold to think too long about
what to do next, and so my final decision is to replace this junk with
another brand and never turn back to Train.
Date created: 2014-11-19
3 units installed 2007. I replaced the gas rollout sensor on 2 of them 3 times, the igniter on two of them twice and the thermocouples 3 times. There has been sporadic gas tube action on two units many times, with improper ignition and sporadic flame. This equipment is junk.
Date created: 2014-10-01
Don't choo choo choose this Trane
As I write this, I'm trying to decide whether to invest another $1000 in
repairs to my Trane or to throw it on the fire to keep warm tonight.
Based on my experience with Trane, I think the fireplace is the best
investment of my money.
I bought a home six years ago that, unfortunately, has a Trane furnace in it. The furnace is a 2005 XV 90. I thought it was great to have a home with a three year old furnace in it.
After one year, on the 23rd of December, my Trane broke down. It was minus 35 Celsius that night, and for the next three days. As it was the holidays, I couldn't get parts until the 27th. It turned out to be the circuit board and cost me about $1,000. Happy Xmas! I had noticed a build up of water in the lower chamber of the furnace, and that the drain pipe emptied into this area. I rerouted the pipe to the exterior of the furnace to ensure that moisture would not get into that area.
I am fortunate to have a wood burning fireplace in my living room and a gas insert in the basement.
Year two: the same thing happened in January the following year. This time, my service tech took both of the boards to his supplier, who thought it was a condensation issue. There was visible staining on both circuit boards. My service tech, in an effort to "stem the tide", caulked around all of the wires and seals.
I'm pleased to say, the fix worked.
The following year, one of the fans gave up the ghost. For all they're cheap, crap parts, it still set me back about $650.00.
It's October now in Calgary and cooling off. Why am I shocked, then, that my furnace has broken down again. Never does it during the summer.
It's the circuit board again. This time it appears to be burnt.
Do I spend another grand on this derailed Trane, or do I burn the money to keep warm? Hmmm... let's have a fire. I'm not spending another dime on this thing.
Whatever you do, don't buy a Trane. You're better off lighting your cash on fire, it'll keep you warmer.
Date created: 2013-10-26
Inducer Motor Madness
Our unit is 12 years old and the inducer motor smoked. Okay, let's replace
the inducer motor. No way, says Trane. You now need to purchase a complete replacement kit that "supersedes" (Trane terminology) the OEM motor which includes a complete new electronic board. So the tech comes out, takes one
look at the unit and kit and says, now he knows why this job is "so
expensive" as simply replacing the motor. Would take about 30 minutes while replacing the entire board and all the supplemental wiring would take almost
2 hours and of course, there was the additional price of the board itself. I contacted Trane and suggested that I would have been fine with just replacing the motor and if Trane wanted to upgrade this unit, they could cover the cost
of the upgrade or make the original motor available. Trane said, no option,
it's the kit or nothing. I now understand the inducer motor fails often. If
this was a car, this would be a recall. Trane is dropping the ball on this
and alienating customers.
Date created: 2013-10-04
High Efficiency Condensing Gas Furnace
I purchased two (2) of the above furnaces on June 7, 2002. They were
installed by "Diamond Heating" which is now located in Seaside, Oregon.
Their phone number is area code 503, 717-1667. I have been continually
plagued with repairs, which have been covered by a 10-year extended
warranty which I purchased. Their file on work performed is extensive.
My extended warranty expired last year of course, and now one furnace
needs a complete computer board replacement and the other needs a fan
replacement as the bearings have worn out (this has been replaced 3
times). Today (October 3, 2012), I was advised that since my contract
expired 4 months ago, that I am facing "considerable out of pocket
expenses to make the furnaces functional". I have no other option than
to pay for the repairs, but it seems clear that the equipment has been
pre-programmed to fail upon expiration of the warranty. I want you to
know that this has been an unfortunate lesson for me but assure you I
will never purchase another Trane product.
Whitmore Lake Mi.
Date created: 2013-03-03
Worst furnace in the world, nothing but problems since I had it
installed. The only thing that saved me was I got a 10 year parts and
labor guarantee. Replaced at least 3 circuit boards not to mention all
the other problems, I am so sick of this furnace, now it starts and
stops several times before it starts up, very annoying and tonight the
exhaust blower is making loud noise. They told me it would be 149.00 to
come out plus parts and labor. I will be checking into replacing this
piece of crap soon.
Date created: 2013-01-10
Ignition issue – furnace 5 years old - 10 year warranty -
I had an issue with only two of the six jets firing, so I contacted Trane via the chat, this is what came of it, the first chat is not there, it was short but was disconnected, I asked about tech support,warranty parts and repairing the unit myself after having over a thousand dollars worth of "repairs" already done by their "quality techs" … below is what was said after that…
Good afternoon. Is this your first tiem contactin us?
Hi Kris - lost connection -
No problem. Regarding the warranty information and self installation correct?
Ok, unfortunately, It is critical that our products and Original Equipment Manufacturer replacement parts be installed and serviced by licensed, qualified independent Trane dealers who have access to product data, service updates, and distributor training. As a manufacturer, we feel that it is in both our customers' and our best interest to ensure that our product delivers the quality, durability, and comfort we advertise and you expect.
I understand this, but if your "repair people" do nothing but replace parts until it works, where is the value of a "service tech"?
Obviously not being able to diagnose the issue...
I understand. In that circumstance I would contact another dealer for another opinion. Also, these dealers have tech support available to them so they can contact them and get direct support for the units
Parts replacement cost have to be enormous when that is all that is done...why is this tech support not available to customers? - it could save huge amount of replacement part cost because people want it fixed and nothing to gain from it other than a working unit, repair stations (dealers) have to make a living off of it...
I am also told Trane will not cover a service call, only parts...so I have out of pocket for a warranty call along with Trane costs for parts...something is not working here when there is cost coming from two directions...
Our products are heating and air conditioning units. Trane does not sell parts direct, parts and equipment are sold by the regional distributor offices to licensed heating and air conditioning dealers and contractors. Our recommendation is to contact a Trane dealer for service.
Thank you for contacting Trane LIVE chat. Have a great rest of the day
Chat Session Ended, Goodbye. (5010)
Absolutely blown off, I will never buy or recommend a Trane again…
Date created: 2013-01-04
Things aren't built the way they used to be!
Furnaces should last about 20 years so they say now. How about 12 years
and then need a complete mother board costing $1200!!!!!!!!!!!!!!!
That's more than 25% of what I paid for it. They say "just bad luck,
electronics can fail". I say piece of junk! The dealer I talked with
says its not uncommon for that part to fail. How about issuing recall
replacement parts! What is uncommon is to find an extra $1200 in my
Shelburne, ON, Canada
Date created: 2012-10-30
I have now had my Trane high efficiency furnace for (only) 6 months, but
I am delighted with it. It is unbelievably quiet, even in the basement!
The installation was quick and clean.
Date created: 2012-10-11
Nothing sounds like a Train--except a Trane furnace
Trane xv90 is 14 years old, but with limited use (supplemented by other
heat source) in a moderate climate, it has had about 1/3 of expected
normal usage over that time period. Though the company sales
'literature' stated that a Trane is so quiet you will hardly know when
it's operating......the inducer draft motor was unacceptably loud from
day 1. Trane representative replaced it 4 weeks after initial
installation and it was still annoyingly loud (unless tv drowned it
out), especially in light of expectations generated by Trane. Over time,
with wear, the noise from the unit came to resemble a jet aircraft
engine. Just replaced the inducer and circuit board with a conversion
kit ( original emc inducer motor no longer manufactured) with parts and
labor retailing at $1,600. It now operates more quietly than it ever
has.This Trane furnace has been an overly expensive gas delivery system.
Next time I'll go for simpler and send a bit more to the gas company and
much less to Trane and various service personnel.
Date created: 2011-08-24
I like this product as it met with out idea of an economical heating
system that qualified for the rebate program.
What I dislike about this product 8 years into ownership is discovering that Trane's use of a sub quality furnace motor, that was recalled by them and replaced in later models, now as a faithful customer it will now cost me at least 1040.00 to replace this faulty motor.
Date created: 2011-08-02
New Trane XV90 furnace installed
New Trane XV90 furnace installed three years ago. Never an issues.
Quite, does its job w/o needing any attention or bring attention to
itself. Love it.
Make sure you find the right installer. Ours found issues with return duct sizing that shortened the life of our prior furnace(carrier) and reduced its efficiency. They also setup the furnace to have the return duct attached to the bottom of the furnace rather than the side, told me this was more efficient for the blower.
Date created: 2011-07-06
Clean Effects don't happen
I have a Clean Effects air cleaner on my Trane furnace and I love the furnace, but the Clean Effects is a lousy unit. We moved five years ago and left an American Standard (Trane) high efficiency furnace and a Honeywell air cleaner with the vertical electrostatic wires; this unit worked great (supposedly 80% effective. At the new house we had a Clean Effects installed because of the greater filtering power 98% or so. We have had nothing but dust and lint in the house since. I will never buy another air cleaner from Trane. We did have the cells replaced under the recall, no difference.
Date created: 2011-06-20
I recently bought (this last fall) a new furnace for my house. I looked
at many brands and models, and decided to buy a Trane xv90 furnace.
Decided on the Trane unit based on the cost, the output of the heat, and
the quietness of the furnace. I couldn't be happier with my selection,
as the furnace has worked flawlessly for the past few months, even when
the temperature got down to below zero for a few days. The furnace has
an air cleaner that filters the air that helps keep the dust and pollen
from blowing through the house. My monthly gas bill is abut 20% lower
than it was last year for the same period of time. I would recommend
this unit to any of my friends!
Date created: 2011-05-26
Trane xv 90, xl13i heatpump
I installed this equipment in my home. A xv90 and a xl13i heat pump. First of all, on the outdoor unit the capacitor, and contactor are normal maintenance, they last 5-7 years. I install for a living at a local company, now Trane is the most install and service friendly units. They have the most bells and whistles, for all of u having problems: 1. You had a below average installer, 2. U need annual maintenance checks, just like an oil change, 3. No equipment will perform or last if the duct sizing isn't correct, and equipment must be sized properly for the home. So, quit being so cheap people, and pay for a quality contractor, then it will last,period...Trane units are simply the most efficient,and the most reliable. Voltage, airflow, duct size, location, equipment size all matters, do it right the first time.
Date created: 2011-03-25
I had a XV90 Trane installed in my new house in 2001. The winter of 2009-2010 and this past winter I've had four different professional furnace repair guys try to get the burner's to light consistly. I've spend over 700.oo dollars and they can't keep it working. Now it's failed again. My gas line pressure has been proven multiple times to be good. All they seem to be able to do is change the igniter four times in 15 months. I'll never own another Trane.
Date created: 2011-01-13
Efficient but Expensive to Maintain
We have had good luck with our Trane xv90 High Efficiency and xl14i AC. We have had just 2 problems. We save on our gas bill but yearly inspections at $90 each and two breakdowns in five years are a concern. The first breakdown was a $15 cleaning of a flame sensor that ended up being a $144 billing. Today, this second breakdown is a gas valve at $268 that is costing $370. The repair technition said this valve should not breakdown in five years time. Whatever I am saving in natural gas is being consumed by these costs to maintain. I will try the warrenty route with Trane on this gas valve but do your best research on installers, product, and service reputations before you buy.
Date created: 2010-12-28
We brought our very first home, and the house had the 1968 furnace in
it, and gas budget was about $175 a month. After a couple of months, the
fan motor went out. Time for an update.
My parents had a Trane in the house i grew up in, and been very pleased with it. I called local Trane dealer to give up a quote, and got what I thought was a fair price.
I have a Trane XV90 two stage gas furnace with variable speed blower. The unit is 6 years old, and never had any issues. I do my annual fall check up to make sure all is good before I fire it off for the heating season.
The unit is paired up with the Honeywell IAQ stat, and the comfort from the two stage is great for our Minnesota winter.
I'd get another Trane if we need to get a new one.
FYI, I work retail, and bad comments/review are going to be heard more than a happy ones! So, don't let these review stop you from getting a new system.
Date created: 2010-12-11
This is a letter about our so called "Cadillac" of all Heating and Air
conditioning units; the Trane, Model xv90. The heating and a/c unit
that we were replacing had been in our home since we had built the house
in 1978…25 years. Other than just the regular maintenance of cleaning
and filter changes, we had virtually no problems with the old unit. But
since we were doing other remodeling in our home at the time , we felt
that the furnace should be replaced due to its age and the fact that we
wanted a newer and more energy efficient unit. We were assured by the
sales person that this unit would be carefree and save us money on our
heating / ac bills.
The following is the failure history of our Trane:
 10-10-03 - Purchased Unit
 10-24-03 - Unit installed
 04-23-04 - No Air conditioning (loose fitting – no Freon)
 07-27-05 - No Air Conditioning (Replaced TVX Valve)
 04-14-06 - No Air Conditioning (loose fittings – no Freon)
 10-21-09 - Water leak (Replaced Transition Piece)
 11-20-09 - Water leak (Replaced Heat Exchanger)
 12-11-10 - Humidifier not working
Needless to say, we are not happy with our Trane unit and my husband has, and will continue, to share our experience with the "Trane Wreck" in our home. I've convinced my husband that instead of just grumbling about the problems and regrets of purchasing this unit, we should put our story in writing so others will be informed of our experiences with Trane and may learn from our mistake.
Date created: 2009-11-08
XV90 first hiccup in 4.5 years
Had an installer who worked for a local contractor give me a deal on
this unit and a Goodman outdoor unit. Both have worked without a hitch.
The guy who was told that you can't use a programmable thermostat with
the xv90 has either been greatly lied to or the specs have greatly
changed. Since it is dual stage and has a variable speed fan, it works
even better with a programmable thermostat. Been using one since day
installed. Looking now for a new gas valve as mine seems to have
developed a problem with the pilot regulator pressure. This part is made
by White-Rodgers, but will only ding Trane once since I probably won't
get any warranty service on this covered part.
Date created: 2009-03-16
Many repairs needed
We have a xv90 trane furnace that is being repaired as I write this.
It's been circuit boards and now a blower motor controller.It's been jan
2003 controller replacement, march 2005 ifc ( part) replacement,dec
2005control board,and at least two calls inbetween the calls in 2005.
All the problems have been electrical in nature but come on if I hadn't
bought the extended warranty I would have spent about $2020.00 in
repairs in the nine years we have had this money pit!
Date created: 2009-02-04
XV90 - Flawed logic
I just purchased a builder's model home that has a Trane xv90 (hybrid
gas/electric) model, which is supposed to be super energy-efficient. I
called the installer to come and put in a programmable thermostat for me
so that I could have the house cool down for sleeping and while I am at
work; and warm up for when I am awake/and for weekends. They said that
it is not recommended that you use a programmable thermostat with the
xv90, but they couldn't tell me why. I then called Trane, who couldn't
really explain it to me either. I posed the question as to whether it
would harm the unit if I used a programmable thermostat or if there was
some other reason. Apparently it was some other reason, and that reason
being energy efficiency. Well, to heck with that - I need to be
comfortable so that I can sleep! The guy at Trane told me that the
furnace is designed to run at 73 degrees f - constantly. This is way too
warm for me for nighttime. He said that lowering the temperature by more
than one degree may create conditions where it would never be able to
warm the house up again until the weather got warmer. What the heck? If
this thing ever dies I will replace it with a standard model. My
programmable thermostat will more than make up the difference in energy
consumption. Good grief!
Aside from that, the unit does run quietly most of the time. I can hear it running (it's in the basement) only when I am in the room directly above it. It generates a nice amount of heat. So, if you are going to keep the thermostat at the same temperature for 24/7, then this model is acceptable.
Oakville, ON, Canada
Date created: 2007-08-07
We bought our home 7 years ago with XV90 model uy-r9v (with up air flow)
high-efficiency furnace and ac indoor/outdoor units of year 1996. We
provided routine maintenance every year. Furnace was never stopped, never
had any problem. The key thing in efficiency is the proper installation,
and particularly the size and location of the outside inlet and vent
terminals (pipes). For the inlet you should use just 6 inch 90 degrees
simple elbow (12 inch above the normal expected snow accumulation
level). The vent from the wall should go on 90 degrees 12 inch up, and
than on 45 degrees elbow should go downward with attached pipe 6 inch
minimum. If you have on this side of your house the prevailing windy
area in winter, the attached pipe can be longer (10 inch) - to reduce
excessive wind pressure and possible nuisance induced Draft Blower
Pressure Switch trips.
The XV90 is available in different models which vary in efficiency and capacity.