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Consumer Reviews of Trane furnaces

#42  of 93 brands of furnaces
40% of customers recommend
3 of 5 stars 371 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
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Date created: 2019-02-25 Name: Dan
Location: Iowa

Satisfaction Rating:
5 of 5 stars Very Satisfied

I read a lot of these complaints, and some are easy to fix the problem. Example if your going thru ignitors, have your tech check the ground on the unit and maybe the house. Should cure that. Some say on high heat it overheats and shuts down and starts again. Ok duct may be undersized, filter clogged, A-Coil clogged with pet hair, dirt, etc. As far as brands go, Trane doesn't seem to have the class actions like a lot of them do. Believe it or not, it is not the evil equipment you may think, it might have an easier explanation. If you have one that works for a while quits and two hours later, the drain trap is clogged. When it finally drains down it allows the pressure switch to close and works till it's full of water again. Lighten up people... The dealers don't want it breaking down on you either...

Date created: 2018-12-03 Name: Robert Marino
Location: Monmouth Junction, NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Extremely Unhappy Client"
I installed a Trane residential HVAC system in my home in 2012 and I have experienced a number of problems with the system. Most recently the igniter switch has burned out three times in the past 4 weeks and we are once again without heat. When I called Trane all they could tell me is that the system is out of the warranty period. If you are thinking out replacing your home system avoid Trane at any cost. They do not stand behind their products. Don't make the mistake we made and select another manufacturer. These systems are too expensive to choose the wrong manufacturer and Trane is terrible.
Date created: 2018-11-16 Name: shirley thomas
Location: South Windsor, CT

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Poor quality"
4 years after installation, and 3 visits in past 3 weeks by wl Heating and Cooling of why my gas Weil McClain furnace that cost me $11,000 does not heat. I am told there is corrosion on panel bar which will cost $2,000 to replace. Was told at time of installation that this was a top of line furnace. No one can give me an answer to why the corrosion.
Date created: 2018-10-10 Name: milind Atre
Location: Ontario, Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Bad furnace"
We had this installed on 06 Oct-2016. Now vent motor of A.F. needs to be replaced, as per Enbridge inspection. Now, a plus air systems is charging $400 just to install. It is ridiculous and disgusting. My old furnace, nothing happened in 20 years. Within 2 years, I have had to spend $400, which I can't afford, but have to pay. I don't recommend anybody to buy Trane. Labor charges are very high.
Date created: 2017-12-27 Name: R. FOSTER
Location: Dresden, OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Heat box"
Furnace 19 years old warranty 20 years... In writing tempature 2 degrees furnace quit... They would not honor warranty left me with no heat they sure do not care about there customers. Will never buy Trane product again.
Date created: 2017-12-13 Name: R. Harris
Location: Tampa, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Trane Furnace & ac installed 2010, in 2013 new motor had to be installed, original failed. $300 labor to install. December 2017 2nd motor failed, $1400 to install new motor, Trane says no longer covered by warranty. Jamie's Central Air & Heating in Tampa says that's the best they can do, & will only give a year warranty on the new motor. No way am I putting a 3rd Trane motor in since the first two were junk & only lasted two years. Going to a new company that stands behind their product. Don"t buy trane
Date created: 2017-11-28 Name: Tony Frates
Location: Salt Lake City, UT

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied

"Short life, limited warranty of limited value"
The furnace and its compatible ac unit (10 Seer) were installed in September of 2006. The heat exchanger became "compromised" after a more thorough take down of the unit was made in November 2017 to find the source of a rattle (a loose screw that had been present since the time of the installation). The repair person pronounced the furnace dangerous and in immediate need of replacement. While there is a 20-year limited warranty on the heat exchanger, our repair/installation representative (a fairly large, reputable, and long-established local company) indicates that replacement heat exchanger units typically were not readily in stock locally for most models (and not just this brand), and that there would be likely a two week wait for the part, plus we would have to pay for shipping ($80 to $100) and for their labor to install it ($1000). You can't realistically wait two weeks in freezing weather; you'd think a critical warranty replacement part like this could be easily made available by the manufacturer on a "next day" basis. Eleven years is far too short of a life span for a furnace. The ac unit worked well and probably could have lasted but was using the now outlawed freon. Full replacement of both units was therefore required as a practical matter. Built-in obsolescence seems to be how some manufacturing companies in this industry operate.
Date created: 2017-11-15 Name: Michael Z
Location: Illinois

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Broken down after only 12 years"
This Trane furnace (sv9) essentially broke down after just 12 years of service since a plastic piece in the control unit cracked leading to a small leak of carbon monoxide into my house. My choice now is replace the control unit and plastic part (that may break again) for $3200 or the entire furnace for another Trane for $4800. These furnaces provide no value and I will go with a York now. Good riddance Trane.
Date created: 2017-11-03 Name: William A. and MaryLynne Sobotka
Location: Homer Glen, IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"They blame everything but the furnace!!!"
Beware: Had the Trane Furnace, Air-conditioner, Aprilaire Media Air Cleaner, model 2400 and Aprilaire Auto Humidifier model 768 installed on May 30th, 2001. This Trane furnace came with a 10 year warranty. What they don't tell you is: I was having water problems, coming from who knows where, " Trane people" blamed it on the Humidifier, in which they put in. The water shorted out the Circuit board which I ended up paying for. The water damage was so bad, that the bottom of my furnace looked to be 30 years old with all the rust on the bottom of the unit. The funny thing about the experts who came out to service their unit didn't see NO residue inside the furnace which would of indicated it was coming from that humidifier. Also, had a problem with the Furnace regarding Blower Motor, also due to the water damage. And that happened 1 week after the 10 warranty was up. When I called and explain the history of my furnace they said sorry its off the warranty, yet I still had to pay for the Circuit board, so ask yourselves before you buy, cause this could happen to you!! I have never been so unhappy with a furnace or the way they treated me in all my life. When we replaced that furnace, it turned out it had a cracked secondary heat exchange which would of created that water leak. But their experts never found that problem. I did when I replaced the unit.
Date created: 2017-07-29 Name: Dale
Location: Logansport, IN

Satisfaction Rating:
3 of 5 stars Neutral

"Day old and don't work"
Just had a new furnace and central air installed today. The air works great, but the furnace don't work. Installer said that the service guy will have to work on it. I spent $10,000 dollars and this is what you get. Hope this is not a start to my headaches. Did a lot of research and it was between a Trane and York. Hope I did not make a bad decision.
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