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Consumer Reviews of SEARS furnaces

Popularity:
#76  of 90 brands of furnaces

4% of customers recommend
1 of 5 stars 21 reviews

  • Very Satisfied
    0
  • Somewhat Satisfied
    1
  • Neutral
    1
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    19

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Date created: 2006-12-29 Name: j. dragotto
Location: ilion, ny
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
A major part on our 3yr. old kenmore furnace ceased to function on a Thursday. after many calls to reach someone, we were told no service was available for 6 more days. Another call to them did get results and someone came the next day. The repair person was told by us what part was needed (we know because we called a local repair shop to come over---quick response). Sears came the next day w/out the part-still have to wait the 6 days. So much for their "emergency service" they advertise.

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