Date created: 2018-09-21
It's A Brand New Relic Already
Dealer in Glenwood Springs, Colorado refuses to order service replacement parts because they only like big install jobs and hate small jobs like getting replacement parts. So we have a big expensive Lennox furnace that is totally unusable. A call to the main Lennox company was terrible, they couldn't care less about their clients or consumers. I was politely told they couldn't care less, if I can't get a part from the dealer, it's just too bad! Enjoy your Lennox furnace for the first year, then like we have to, replace it with a unit from a company that will sell spare parts.
Kansas City, MO
Date created: 2018-01-07
The furnace and a/c were purchased in 2007. They worked well for the
first few years. For the last 6 years the furnace has quit working 1 or
2 times a year on some of the coldest days of the year. Moisture builds
up in the drain lines or the High Fire Combustion Air Pressure Prove
Switch. I have finally watched the repairment do it so often that I have
been able to get it running the last 2 years.
Date created: 2017-08-21
Elite Furnace is Terrible
Bought furnace and ac together from FHFurr. Today spent $115 just to
find out motor has failed; has to be ordered with no eta given; another
$500+ just to have new motor installed.
Do NOT buy a Lennox. Warranty only for the motor and not labor. Read warranty carefully!
St. Clair Shores, MI
Date created: 2017-01-31
Great Furnace/ AC
I purchased my Furnace/AC units in 1999. It kept my house warm in the
Winter, cool in the Summer for 18 years without a hitch. The only
maintenance that I have performed in that time is change the batteries
in the thermostat and replace the air filter yearly. I did place a drop
on the lubrication point on the exhaust fan 7 years after installation.
I live in Michigan.
Date created: 2016-12-29
G51mp - 110
The furnace literally from day one did not blow hot air consistently and
from 2004 to now has been a pain in the rump. Changed circuit board way back. I use my wood stove as primary heat so I hardly run it. Now,
because if fires, shuts off, runs for a minute shuts off, sits, wait,
fires I decided to take matters into my own hands. After disassembling
the cold condenser box it could be seen the fouled secondary heat
exchanger. Reviewing the manual, and the installation I realized the
furnace is not level, in fact, half an inch to the back. It should be
level or half an inch to the front. The condensate builds up in the
lower tubes. Probably a common problem of drainage. Horrible fouled.
Cleaned tubes, leveled with 1/2 inch to the front, runs like a charm
now. 12 years of torture when I used it which was not often.
Date created: 2016-05-16
My Furnace is the Worst
The Lennox Elite furnace came with the house. We've lived in this house for five years. I can't say there is much that I like about it. It's one of the worst, most inefficient furnaces we've owned. What I dislike about it is that it is very inconsistent. When it's turned on, it blows cool air randomly. Then it seems to kick in and will blow hot air. For some reason, it doesn't regulate itself correctly so that when it finally does blow hot air, it doesn't self turn off when it reaches that temperature. It's impossible to leave it on at night as it can become a sauna in a few hours depending on how it's behaving. I had a repair man out twice the first year we moved here. The first man could find nothing wrong with it. The second repair man recommended replacing the whole unit. I wouldn't recommend the brand to a friend. Replacing it is on my list of home repairs to do as soon as I'm able.
Date created: 2016-01-12
Worst ever purchase
Purchased on June 29, 2015 and waiting for the another repairman to
arrive in 15 degree weather. This is the third visit this month.
Furnace continually has to be reset, constantly giving error codes
within a couple of days of being repaired. Decided to replace the old
furnace during the summer because of AC problems and was advised to
replace a 22 year old Day and Night plus 90 at the same time to avoid
future problems. Big mistake! This is the first winter for this furnace
and it has continually malfunctioned. Model EL296V supposedly a high
quality unit as advertised by Lennox. This two stage furnace has been a
total disaster so far.
Date created: 2016-01-11
You are not their customer, the technicians are.
The manager of the store informed me that I was not their customer,
that the technicians are. Their appliances are designed to fail, thus
providing work for their customer. Do not buy a Lennox appliance.
St. Louis, MO
Date created: 2015-12-01
One element burned in half
Had this furnace 3 years, Two years ago the sequencer was 'bad', this
year one of the four heating elements was 'burned out'. Spent one hour
total waiting for Lennox customer service to take my call (got
disconnected from Louis the first time) and he didn't call back as he
said he would if the cell phone call failed when I went down the
basement to check the model number on my furnace. The second time, Dominick
was great. Seems like Lennox was really interested in making sure my
dealer followed through on this repair since I have a 10 year
manufacturer's warranty. Just home this is the end of the bad news when I
have my yearly maintenance done.
Colorado Springs, CO
Date created: 2015-10-05
So far so good, & I wish I could take it with me.
My aunt passed away in 2013. We inherited half her store/home. In 2007,
she had the place remodeled, and bought a near top of the line 96%
efficiency furnace & central AC, with triple filtration, germicidal
lamp, etc. The building is 1420 square feet. It is a 100+ year old brick
miner's home that was expanded & made into a grocery store in 1922. In
the 1930's it was added onto again, with indoor plumbing and a
bakery/kitchen. In the 1940's it was added onto yet again, and once more
in the 1950's, when it became a music store. So this is a poorly
insulated, cobbled together mess, but it is comfortable as can be. Our
highest bill was $280 for everything - water, gas & electric. This was in
a very cold February when we had squatters in the building trying to run
the bills up, just for spite. The unit is quiet and efficient. Even
with the big single pane store front windows, the area between the
supply vents is warm & comfortable. There is a little bit of cold
spotting by the display windows, but this Lennox system makes the old
building really livable. The AC is nice too. It does not "hard start"
and it cools the place off great. We are in Colorado Springs, so the
climate is rather moderate for winter and mild to moderate for summer.
Maybe a few days of below 0, and sometimes it will stay below freezing
for 30 days or more, but no -30, & rarely ever +100. I really wish I
could take this system with me when I sell the place. I am a skilled
tradesman, so I know the installation is not perfect, and the building
is poorly insulated & poorly sealed, but this furnace is still
wonderful. Filters are pricey, at $30 each, but they last a while too. I
have not priced the second filter, yet. Don't care, it's worth whatever
it costs. My home is in Phoenix, Arizona. We have an American Standard brand
(not name) gas pack AC/Furnace rooftop unit there. It's okay too, but I
wish really we had the Lennox AC & Furnace. In August, our bill was $108
for everything. I set it at 75 degrees. We set it at 73-75 in winter, as
we are used to the Arizona heat. Even with some sob tenant and a bastard
executor of the estate trying to kite the bills and skim the utilities
off the estate, the bills were not too bad. The executor put the
utilities into the name of the estate, cranked the furnace up to 80
degrees and put the baseboard heater on in the garage set for 90
degrees, and it only ran up a $280 bill. The tenants were roasting
coffee in summer and the roaster & the AC unit would not run at the same
time, so this system has been abused by a couple of a--holes who knew
they did not need to repair or replace it.
Date created: 2015-09-04
Lennox furnace is highly energy efficient
We had our new Lennox furnace installed just a few months ago since our old furnace was on its last leg. We were replacing a furnace that was original to our 1994 built home and was costing us a lot of money in propane to run. We love that the furnace is highly energy efficient, which saves us money on our propane bill and prevents us from having to refill our propane tank as often, which is a pain. I can't think of anything that I dislike about this furnace. The installers were friendly and fast and were able to install the furnace in just a few hours. Since purchasing our new furnace, we haven't had any issues that have needed repair. We have purchased Lennox systems before and would highly recommend them to our friends and family for their great reliability and high efficiency. We give our Lennox furnace five out of five stars!
Date created: 2015-07-17
Lennox elite series furnace
I purchased my home about 5 years ago. It had the Elite series Lennox furnace in it. In the past 5 years alone it had to be serviced at least 3 times due to not working, of course on the coldest of the Northeast winter days. Twice there was a sensor that had to be replaced, and once it was the actual computer module inside the furnace. Besides that the furnace does its job, but I definitely will be looking to replace it soon.
River Falls, WI
Date created: 2015-03-20
Energy efficient gas furnace
I have owned the furnace for about 10 years. It is 92.3 percent
efficient. It has worked perfectly and has required very little
maintenance. I would recommend this furnace to everybody.
Date created: 2014-03-05
Too many problems
This unit is way too noisy and unreliable. I had service people out ten times in
three years. Will never buy Lennox again. We had the air conditioner replaced,
and now looks like furnace may have to be replaced if they can't figure
out the problem.
Date created: 2014-02-11
Noisy Blower Motor
We bought the 135,000 btu model with staged blower motor. The heating
quality is fine but the blower is noisy on starting up and shutting down. The technician who answered our complaint said that is due to the
staging nature of the motor. My advice.....pay the extra $800 and get
the variable speed motor.
Maybe Lennox can add some sound deadening to the cabinet to silence this model. It is irritating.
Date created: 2013-12-05
Lennox Furnace Review
My gas efficiency furnace was installed in August 2013. I have
noticed that I don't have as much dust and am very satisfied with my
gas bills so far.
Date created: 2011-11-05
Just had this Lennox G61MP-36B-071-* unit installed replacing a 20 year old lennox unit, this is a 95% efficiency unit. It is a relatively quite unit. Heat distribution is amazingly fantastic. This was just installed this week so I am hoping it last as long as last 80% efficiency lennox unit. The old unit I had to open the front of furnace to change the filter which was not fun. The new unit has filter that just slides out and can be replaced and I can also use a higher quality filter.
We bought a new home in dec. 05 it came with a Lennox Elite with a 5
year warrant on parts. 1st week Jan 2011 we started having Problems..
Had a tech come out to check it out and the computer board needed
replaced.. 560.00.. i'm like no problem I have a 5 year warranty he
called Lennox and said my warranty expired 2 weeks ago! I paid over$
4.500 for this P.O.s and now another 560.00.. The tech said he sees this
all the time like it is programed to break after 5 years.. not cool!!!!
Buy a Trane!
Date created: 2010-10-28
Not happy with Lennox
I had an expensive 90% efficient Lennox furnace installed. The Lennox
Elite series. I'm very unhappy with this unit. The burn sensor has to be
cleaned virtually every heating season and now today I had to replace
the entire circuit board to the tune of about $500.00! Five hundred
dollars for a circuit board? ....I can buy a new laptop computer for
that amount of money! The furnace is only 4 years old. If you're looking
for a long term furnace, I would not recommend Lennox! It seems that
Lennox is in the business of selling overpriced replacement parts rather
than high quality furnaces.
Date created: 2009-12-01
I replaced a 30 year old coleman with a lennox elite and it broke down
within three months. So much for a reliable furnace. Three years later
and still wake up to a cold house.
Date created: 2009-07-14
Bought two Carrier 58ss furnaces, along with two Carrier ACs, and two
Carrier Electronic filters in 1982. Had trouble from the beginning with
the furnaces and air cleaners. Furnaces had to have circuit boards
repaired, replaced numerous times, as well as fan motors replaced, etc.
ACs were another story... rock solid, and we have summers with over 100
degrees for weeks at a time here in the midwest. 27 years on the ACs
until one died this month. Not bad! The furnaces are another story...
Finally replaced the Carrier furnaces with Lennox G50s in 2004 when one
of the Carriers died for the last time. Had one service call on one of
the Lennox furnaces in the interim and that was such a simple fix that
the service tech incorporated it into a seasonal tuneup charge. Nice!
Short story, Long... Carrier: good ACs, poor furnaces. Lennox: good
furnaces... do I dare replace the ACs with another Carrier product or
take a chance on Lennox ACs/Heat Pumps?
Salt Lake City, UT
Date created: 2009-02-17
Angry and disatisfied
We bought a Lennox Elite Series 11 yrs. ago we have replaced the ciruit
board twice now, the ignition switch once, and had the fan repaired, I
even have had a certified contractor come and just clean and oil it
because I am so afraid of freezing another winter. It is so noisy when
it is running it sounds like a jet plane taking off. It is a piece of
crap I will never purchase another Lennox and do not recomend it to
anyone. I agree with the person who commented about Lennox should stand
behind their product and give some compensation back in return. Next
repair it is gone.
Montreal, QC, Canada
Date created: 2008-11-28
Of23 Lennox oil furnace sounds like an aircraft is taking off in the
house. Installed two days ago, can not sleep at night Piece of junk
Date created: 2008-06-01
I had a Lennox g60dxv installed in March of 2005. I had contracted for
the smallest unit (70,000btu) but they installed the next size larger,
When I questioned the salesman he said he substituted the larger unit so
it would never go into the second stage. hah! I think it was because the
larger cabinet fit my installation easier.
I made them remove the oversized unit and replace it with the proper sized unit.
I had the free service after the first year and was less-than-impressed by the technician. He was certainly likeable and seemed to know what he was doing but I had to ask him to check the gas pressures and then fix the battery clip on his manometer. He did not clean the heat exchanger, which Lennox suggests be done at annual check.
About a month into the next heating system the unit failed without any diagnostic lights pointing to the problem. I found the draft switch connection plugged with corrosion and upon cleaning it worked okay. This same thing happened again a couple of weeks later but since the second cleaning it has been working fine the rest of the season.
The installing company has been in business since 1922 so mere longevity in business is no guarantee of either quality installation or service.
The Elite is available in different models which vary in efficiency and capacity.