Consumer Reviews of Heil furnaces
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- DLX 90 (5 reviews)
Date created: 2017-01-24 Name: Anonymous
Location: Council Bluffs, IA
"DO NOT BUY ICP PRODUCTS"
I purchased a Heil (I.E. International Comfort Products) Furnace and Air Conditioner during the Fall of 2014. Since the Furnace and ac were installed I have had nothing but problems. First, it took nearly a year and two different service technicians to correctly calibrate the Furnace and ac to reach the manufacturer specified efficiency. I asked the second service technician, who was much more experienced, why it was such an issue to get the furnace and ac calibrated. He informed me the Heil (I.E. icp products) have a lot of problems (I.E. frequently part failures and problems achieving the specified efficacy). At that point, I was worried about the purchase, but I figured I was covered by a 5/10 and 20-year warranty, so even if a part failed, it wouldn't be that bad. Since then, I've had ongoing issues with the Furnace and ac. Intermittently, the furnace/AC will shut down and provide a 3 led error code. Recently, I have had to run the furnace without the cover panel and call a service technician. After the service technician diagnosed the system, I was informed that the inducer motor and pressure switches (x2) had failed. While icp will cover the cost of these parts under the products 5/10 -year warranty, they don't cover the diagnostic service call or labor to fix the defective parts. The current estimate to cover the service call and labor to fix the defective parts is over $650. Upon searching this site and the overall internet, I have determined that I am not the only person to have this problem (itís actually quite common based on the publicly available information). When I contacted icp, they were not helpful and simply repeated their policy that the diagnostic service call and labor were not covered by the product warranty. Based on my experience, I believe that ICPs products are sub par quality if not simply defective. I do not recommend that you purchase any International Comfort Products (icp) product due to the use of low- quality parts and the organization's refusal to cover the cost of labor to replace defective parts. HVAC systems should not fail after a little over 2 years.
Date created: 2016-12-26 Name: G. Stevenson
Location: Saskatchewan, Canada
Had furnace installed in November 2011. So far not one problem, not even a minor one. And other than changing air filter I have done zero maintenance to this furnace. I would not hesitate to purchase another one and would highly recommend this brand.
Date created: 2016-12-04 Name: John Gillespie
Location: Kansas City, MO
Had furnace now for 18 months with no maintenance problems. Is a little bit loud due to the vibration on the venting. Keeps the house warm and would buy another one. Highest recommendation I can give.
Date created: 2016-11-11 Name: James C
Location: G.R., MI
Bought a Heil 80% furnace & a/c system back in 2010. It was installed by an independant contractor that had 25 yrs of experience that worked for a local well known company before leaving to start his own hvac co. He recommended the Heil brand (under the same corporate umbrella -United Technologies- as Carrier, Bryant, Payne, Arcoaire, Tempstar, Day and Night, Comfortmaker, Keep Rite, Airquest, Maratherm). After the initial installation, he had to come out 3 times that summer for a/c issues (coil kept freezing up) and as that years winter was setting in he had to come out again to do another repair to get the furnace to fire. The following spring he had to come out to repair the a/c unit once again due to the a/c unit not working. 2 more service calls as summer started for the same issue along with low freon, again. That fall, he was back out for the furnace failing to fire. The third year he had to come out to recharge the system again due to loss of freon in which he found no leaks (smae as previous years; it was just "eating" the refrigerant as he stated and was mind boggled by it). That winter he was out to fix a squeaking noise (I assume the inducer motor and he oiled the bearings instead of replacing the [email protected] thing). Fourth year with the unit it was perfect although it did run constantly in the summer especially on hot days (causing the electric bill to be very high). Fifth year with the unit it needed two more repairs, once in the spring and once in the fall. Now here in the 6th year I have an inducer motor that frooze and became so hot to the touch I am lucky my house didn't burn to the ground. The pressure switches are bad (been doing my own diagnosis because the contractor told me it had a 5 yr warranty and considering he claims the warranty is expired, I said what the hell do I have to loose?). Parts are on warranty (I did register it within the 90 days to get the 10 year parts warranty after he installed the sytem even though he claims it isn't and probably won't be now), I still would have to pay for labor if I can get him to replace the parts that I believe are still under warranty. My previous system was a Bryant that lasted 26 years before lightning hit the a/c unit and this contractor talked me into replacing the entire system due to age and incapatibility with new Bryant a/c units at the time. My furnace was working like a champ when that occurred. Also this is suppose to be "energy efficient" and yet my utility bills are higher now then with the Bryant that was installed in 1985. I am now considering purchasing a new system in spring '17 because this is ridiculous. I wouldn't have another "Peil" even if you gave me the top of the line free of charge. Yet like anything, you can get a lemon, and well, I guess I got squeezed.
Date created: 2016-01-16 Name: V. Oriole
Location: New York
"Heil gas furnace"
This gas furnace is 1 year and half years old. First 2 months had to replace the motor & circuit board. Now the LED light is flashing 3 after the furnace has been running. After the burner goes off it will come back on in 15 to 20 seconds. Was told it needed a new air pump. It was put in one day ago and worked for 1 hour. It's back to doing the same thing. This furnace is the biggest piece of junk I have ever owned. Looks like I will be looking for a new brand of furnace.
Date created: 2016-01-11 Name: J Bob
"Purge blower failure"
The purge blower seized up after only 3 1/2 years of use. Our old Goodman we replaced, ran 20 years with no problems. I sure am glad I paid more and bought a quality brand name like Heil. Not! UPDATE 6/37/16: After replacing the purge blower that seized up this past winter (01/16), the main blower motor went out in the middle of our AC season. Heil is using cheap pos electric motors in their new furnaces. The motors should last more than 4 years.
Date created: 2015-10-06 Name: Mark Franks
Location: Akron, OH
As I am reading these reviews I can't help but laugh. Heil is getting a bad rap by people who don't understand the root of the issues posted. I am a Heil Dealer in the Akron Ohio area and I am hear to tell you that a lot of these complaints are install related. I have been to the factory where these are built and they have nothing but the highest quality expectations, and guess what - they are made by the same manufacturer that makes Bryant and Carrier. These are very unfair claims against Heil. A lot of the complaints are also on older units. Give me a break. I don't care what you buy, if the equipment you purchase is not installed right nothing will last. Heil is an American made product built with pride. Keep this review in mind next time you shop for your new HVAC system and don't get caught up in all the misconception.
Date created: 2015-06-01 Name: mark hess
Location: Orchard Park, NY
"Furnace & AC"
Replaced the blower twice in four years. The AC core leaked and was replaced. The furnace and AC unit were installed in June 2010. The unit is complete junk.
Date created: 2015-05-27 Name: Denis Ledoux
"Heil furnace heat exchanger rivets"
I just had an energy audit on my home. The auditor found that my Heil furnace output was 35000 ppm of CO, the output should be 100 ppm or less. This is a known problem with Heil models, that the rivets in the heat exchanger shear and fail causing this high CO output. I was told my heating system would be condemned, I am now facing a 4000 dollar or more replacement cost.
Date created: 2015-04-28 Name: J.Frank
Location: New Berlin, WI
"31-plus years trouble free!"
Long story short- I purchased a home back in 2005 and, according to my Heil paperwork, this was installed in around August of 1984. To date in 11 years, there have been no service calls and no problems. I'm looking at another Heil - just hoping and praying for another one like this to last me well into retirement!
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.