Consumer Reviews of Goodman furnaces
Read more about Goodman furnaces
Reviews by Series
- GCH9 (4 reviews)
- GDS8 (12 reviews)
- GKS9 (8 reviews)
- GME8 (3 reviews)
- GMEC96 (9 reviews)
- GMH8/GDH8 (10 reviews)
- GMNT (11 reviews)
- GMS8 (10 reviews)
- GMSS96 (4 reviews)
- GMVC8 (1 review)
- GMVM97 (2 reviews)
Date created: 2016-01-04 Name: A. D.
Location: Columbus, OH
Have you ever been so outraged after an exercise in futility that you had to cast about for an adequate term to describe your haze of disbelief? Do not believe the rave reviews for Goodman's energy efficient furnace/air conditioning units. Unfortunately I must settle for using all caps and posting to an online review tool, since Goodman (the company) is not interested in even attempting to assist in this situation. So, the facts...Installation of both systems in 2010, initial malfunction of A/C in 2011, 2nd malfunction of A/C in 2013. Initial malfunction of furnace in 2011, 2nd malfunction in January, 2016. For those who may be unaware, January in Ohio is not pleasant without an operating unit. I am unfortunately 4 days outside of the warranty provided by Goodman...anyone surprised? When I phoned consumer relations with Goodman I was informed repeatedly the equipment was out of warranty, oddly enough. After having the above listed problems (should I mention the A/C would consistently crap and die during the summer months?), I should not be surprised. So, buyer beware. Oddly enough I had a Bryant system for 20 years before it crapped out and died. In the age of the customer is always wrong I can only warn anyone taking the time to do comparison research, stay away from Goodman.
Date created: 2015-12-02 Location: Naperville, IL
Our old furnace had not yet broken down, but was in its twenty first year of service. It was an American Standard, and while I'm sure it was a good piece of equipment at the time, it was sorely outdated. Since we had the HVAC company out to replace a completely broken down AC condenser, we decided to replace the entire system. We could not be happier! We've now had the furnace for about eight months, and the performance has been great. We've seen savings in both our electricity bill and gas bill. The variable speed motor is quiet and circulates the conditioned air with no troubles. The air quality of the entire home has improved by at least double. So far, we don't have anything to dislike about this Goodman furnace. I've seen that the Goodman brand gets a bad rap. So far, I've come to the conclusion that the quality of the installation has much to do with the performance of the final product. The negative reviews I've read regarding Goodman products were installed by companies which also had bad reviews regarding the quality of their work. The folks who installed this furnace have been working for me on and off for the past ten years, a local company with people I've come to know personally. They did a top notch job, and the furnace is operating at peak efficiency. I would easily recommend this furnace to anyone in need, and more importantly, suggest they use a well established HVAC company to install it. It makes all the difference in the world. This furnace is backed by a ten year warranty, serviced by the company that installed the furnace in the first place. My contractor tells me that he rarely gets calls to perform warranty service on these units, probably not only because the unit seems well built, but also because he takes great care to insure their proper installation. Goodman: the cheapest high quality equipment you can find!
Date created: 2015-11-22 Name: John a connor
Location: Titusville, PA
"A bad experience"
Had a new Goodman furnace installed in 2012. The person that installed it was back at least 30 times in a 3 year period. I finally got fed up and called another company and had a different brand installed. Had it 20 months now has not missed a beat. John A. Connor, Titusville, PA 16354.
Date created: 2015-10-29 Name: J Kos
Location: Mechicville, NY
"Horrible system and service"
New construction and trouble from day one. Installer/service person is unreliable when called for noise issues (banging) and now leaks. 15 months old and I found water seeping out and puddling along the bottom of furnace. Service person "clamped everything" and water still seeps out. An email to Goodman resulted in a return email from consumer affairs asking me to call them. Kid on the phone was clueless, kept telling me to go back to the web site. My previous home had a Bryant Plus 90 furnace, 20 years old when I moved and never a problem.
Date created: 2015-10-22 Name: Roberta Knight
Location: Newcastle, Ontario
"Dissatisfaction of installer & Goodman furnace"
This furnace required 2 parts replaced in 1 year. Both times the installer's phone bank was full, requiring me to hire technicians. The 1st one demanded cash, the 2nd Kyle Mann, was great, & saw problems immediately. He took a cheque, gave a receipt, & was professional. I am out almost $1,000 for what is under warranty. Both times phone lines were full. I am going after my money!
Date created: 2015-09-24 Location: Cleveland Ohio
"Amazing Heat for the whole house, COZY & COMFY"
We were without a properly working heater for a long time. Hitting it and banging on it was not going to work any longer for the wife and to tell the truth, I was sick of doing it. So, we called around and found a Goodman 3.5 ton 15 SEER Goodman heat pump system that has literally changed our lives. We are so happy with the warmth and the little bill for heat after we got rid of the bad furnace and got rid of the kerosene heaters. Yeah, we needed that on top of our furnace so anyone can imagine how cold it was. I had to replace the nothing due to the 10 year parts warranty and a lifetime warranty for the whole unit. The company is fantastic when going about getting a part replaced. I thought I needed a piece and they sent someone to look at it and it was nothing, but they still didn't charge me for it. I am really happy with all the help they have given us to move on comfortably and warm and get to enjoy our home and family instead of worrying about the cold. We definitely recommend this unit to anyone who is done with crap furnaces and ready to get warm and not think about it anymore.
Date created: 2015-08-28 Name: Saul B.
Location: Pittsburgh, PA
Installed this myself back in 2000 when local suppliers would still sell to the public and Goodman still used the Janitrol name. Replaced a 60 year old "low boy" furnace. New furnace is probably oversized but works fine. I do hear the air coming out of my registers. Only had one problem and that was a few months into it. A sensor was going off. I found its hose was too long and drooping so condensate was blocking it. I blew the water out, shortened the hose and everything has been fine since.
Date created: 2015-06-23 Location: Columbus, Ohio
"A Goodman Furnance is the best furnance you could ever buy."
I have had this furnace since 2004. What I like about it is that it is very energy efficient. My gas bills are around $70 a month. That's a plus, because I have a 1400 square foot house. It runs very quiet. You hardly know that it is on. Changing the filter is very easy and it's convenient to get to. I thought the price was very comparable to other name brands and it was actually cheaper than the top of the line, but works even better. It did not take too much time to install. Since I've owned the furnace, I have only had one repair to it and that was the AC. Its fan was not turning and when it did turn, it was blowing hot air. Come to find out all I needed was a capacitor. That was a relief. Other than that, I have had no problems. I guess this might be unheard of, but I think you get what you pay for. When you buy cheap you get cheap. I would definitely refer this brand to my family and friends.
Date created: 2015-05-05 Location: Wesson, MS
"Now We Don't dread the winter season approaching"
I bought it in November of 2014. I wish I would have bought one ten years ago. So far I have no dislikes, everything is wonderful. We haven't burned an ounce of propane since we installed it. We could never afford to stay as warm as we would like with propane. It puts out a warm wood-like heat without the inside wood mess. I haven't had any problems out of mine yet and I would definitely recommend it to family or friends.
Date created: 2015-04-13 Location: Bismarck, ND
"Furnace in new construction house"
I recently wrote about our Kenmore water heater, but we just built a house and completed construction in December of 2014. We installed the Goodman 120,000 BTU gas furnace and love it. We have two different "zones," one is the basement level and the second is the first floor. We live in a craftsman style ranch house. Currently our thermostat is set at 65 to conserve heating costs, but the furnace does a great job of heating/cooling areas quickly and quietly. I would recommend this to a friend and can't really say I dislike anything about it other than the initial cost to buy it was a little spendy. Well worth it, in my opinion though. Haven't had any repairs on it (knock on wood), but we have only been utilizing it for 5 months now. I really don't know what more there is to saw about it, it's a good, solid furnace that does exactly what it is supposed to do. Plus, we got a great warranty on it as well.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.