Date created: 2017-08-01
Lemon air and furnace and bad customer service
Bought a brand new air conditioner and furnace from Goodman approx 10
years ago. During the first 4 years, the coolant in the air conditioner
would leak out over the winter and each spring it would have to be
refilled. To this day still waiting for the parts to be replaced to
prevent the leak, there solution in the mean time was to spray a
chemical into the system to gum up the leaking area. As for the furnace,
have had to have the motor replaced 4 times in the last year and the
electronic board. 3 weeks ago the furnace starting banging when running,
turns out the shaft has bent and fused itself to the blower. We haven't
had air now for 3 weeks, Goodman is saying the part is under warranty,
however the motor still works and they want the technician to do what
ever he can to get the motor freed up and put back in. We have told the
technician thanks, but no thanks, we are now looking a competitor's
furnace. By far the worst experience we have ever had with a company and
Date created: 2017-03-20
Good furnace overall but poor warranty service
This furnace was installed by my home builder at the beginning of 2011.
It is relatively quiet and keeps the house warm. Overall we have been
happy with it although we did have an issue recently. The
inducer/exhaust motor started making a loud metallic noise letting us
know the bearings were no longer properly lubricated and failure was
immanent. This seems to be a common problem with the inducer motor that
came with the furnace. The part was covered under warranty but that
didn't help since Goodman will not send parts to homeowners. Instead you
have to call a pro which would have cost a service fee much more than
the part (quotes of $145-300). a part like this is easy to replace. I
ended up buying one online for $95 and installing it myself. I
understand sometimes a pro is needed but for parts like this an
exception should be made.
Date created: 2017-01-01
Problems after 1 year old
This was fine the first winter. But since then I've had 2-3 service
calls a winter for the last 4 years. The furnace won't start up then you
reset and it sometimes works or not. This not good in Toronto during the
Winter at Xmas. Again it won't start. The York furnace I had for 17
years I never had 1 service call. So much for high efficiency. Wouldn't
buy a Goodman again. Waiting for the Service repair man again!
Eden Prairie, MN
Date created: 2016-10-08
Goodman GMH95 - 4 years old
Unit is only 4 years old. Igniter does not fire. Have had issues from
the very beginning. Would not buy again.
Date created: 2016-09-19
Vibration of the blower motor transmits through ductwork and results in a
very unpleasant living area. Replaced the blower motor / squirrel cage and
got the same result. Tried different feet on the unit - still no better. Worst
piece of manufactured equipment since the AMC Pacer. I'm buying a Trane;
you get what you pay for. Buyer beware.
Date created: 2016-06-04
Nothing but problems
Since I bought the unit 8 years ago I average around 3 service calls per
year. The computer board, air inducer and door switch have been replaced
to name a few problems. The latest and most costly is the pan under the
AC coil has developed a crack. The crack is repairable but I have
decided to replace the entire HVAC unit. I simply can't take throwing
more money into this piece of junk. On top of all this Goodman states it
cannot locate my registration for the warranty so it expired after 5
years. They also state they have no record of previously honored warranty
claims that were within the 1st 5 years.
Date created: 2016-02-21
I agree with the other reviewer, these are junk. For what you pay you
should not have a problem for the first 15 years. I have water running
from underneath and have just replaced the draft inducer and it is only
in its 4th heating season. Goodman customer service wants to know
nothing. Just wondering if I can nurse this and get a few years out of
it. Has already cost me more than my Heil that I had for 25 years. Won't
buy another Goodman.
Date created: 2016-02-04
Won't buy another Goodman
Have had this for 8 years. In the last 6 months replaced a coil, blower
fan, capacitor and now draft blower. For a supposed high-end model I
should have bought me a pot belly wood stove. And a bunch of box fans.
South Bend, IN
Date created: 2016-01-20
Had furnace and air installed in August 2011. It has had blower motor
replaced, fan cage replaced, gas valve replaced, both pressure
switches, igniter, two mother boards replaced. About the only thing that
has not been replaced is the heat exchanger and paint. October of this year
it starts again. At least 7 service calls and a factory rep looked at it.
It will run for a day or two then will not fire up. Service has been
here twice today. Have talked to customer service at Goodman, I have a case number - 802536 - and they tell me their hands are tied and they can only call the tech and have him talk to the installer. Getting real close to looking at
another brand, will never buy another Goodman
Date created: 2015-11-19
If you purchase a Goodman furnace, be sure to install CO2 sensors. They
could save your life. The heat exchanger went out on my relatively new
Goodman furnace, filling the house with high levels of CO2. I was wakened
by our sensors with a headache and nausea. Goodman will not pay for the
labor to correct the problem and seems completely disinterested in the
danger their product posed for my family.
Date created: 2015-11-08
I love the dual stage effect. Runs at a lower BTU in spring and fall.
House is always comfortable. The furnace maintains an even temperature, no
more hot then cold temperature swings. Installed 3 years ago, very happy. Other
brands were $500 to $1000 higher.
medicine hat alberta
Date created: 2015-07-03
Bought 2 of the 96% 2 stage multi-speed Goodmans about 6 years ago but
never installed them until 2012. I put in the 45k unit entirely myself
except for the cold air returns, using the manuals provided. If you put
it in right the first time and stick closely to the instructions this
thing works fabulously. I'm not a tradesman by any definition but the
install went smoothly--the only problem I had was it wouldn't start up
when the first call for heat came. I guessed that the unit is shipped
with the gas valve in the off position and that was indeed the problem
and the only "problem" I ever had. Flipped that switch on and away she
flew on the 2nd try. Keeping my toes toasty ever since. Even with
natural gas so cheap you need to get onboard the high efficiency train
especially if you burn oil or other filthy crap for heat now. You can
set the blower to one of 4 speeds and it's nice and quiet. If you go for
the continuously variable speed model, beware; this is an expensive
drive system to replace.
Date created: 2015-05-31
The furnace was installed in January 2010. Since that time it has had too
many service calls to count to get it running and then keep it running. It
didn't have a dedicated 'filter track' so the guy cut a hole in the
duct work. This makes horrible dust throughout the house because the
filter doesn't fit tightly and the air/dust goes around the filter. The
motor had to be replaced - the safety switch on the door was removed and
wires re-routed, the circuit board replaced, bad installation problems -
and the list goes on. It went down again last night after having 3
different contractors work on it in the past 2 months. We are now going to
invest in a reputable product and buy a new furnace.
Date created: 2015-05-15
I couldn't recommend a better furnace.
My wife and I purchased our Goodman furnace two years ago, after our old one failed after 30+ years. Knowing that our prior unit was a Lennox we were reluctant to switch brands to one we had never heard of before. But, I'm very happy we did. The newer unit is smaller and more compact and installation of the unit was quick and painless for the contractor we hired to install it. The efficiency of the unit was immediately noticeable in our gas bills, and the house stayed nice and toasty warm during the winter. The best part is how quiet that the unit is. We have a "man cave" in an adjacent room and the old unit was loud and obnoxious. The Goodman is much quieter than the older unit and that means I can watch my TV in peace. The unit also came with a great manufacturer's warranty in case something did happen to go wrong, but up to this point it's ran perfect and we've only had one visit for general maintenance. I've recommended this particular furnace to many friends of mine and I would definitely recommend it to you too.
River Edge, NJ
Date created: 2015-02-08
Five years; 2 Goodmans; no problems
As an electrical engineer I have self-installed three furnaces
successfully over the years in two homes. In 2009 I replaced a 25+ year
old 60,000 BTU gas furnace in our vacation home with a 96% efficiency,
46,000 BTU Goodman, carefully following all instructions. It required
doubling to tripling capacities of hot and cold ductwork to correct
longstanding cold areas and keep temperature rise to the lower end of
the desired range. Gas manifold pressure had to be reduced somewhat to
reduce input heat to the rated level, based on gas meter/time readings.
I accepted the fact that my internet purchase and self install would
invalidate any warranty and disallow any utility rebate, but cost
savings were so great that even having to quickly replace the whole
thing would still be less expensive than hiring a "professional". I was
also disturbed by the inept/poor quality of the original installation in
that home and in neighbor's homes from the same era by so called
My installation went so well and the furnace worked so well that I also decided to replace my old oversized 100,000 BTU principal home furnace with the same much smaller unit. It runs only 12 hours on the coldest days, showing the effects of added attic insulation over the years and more reasonable furnace sizing. Ductwork for an old 100,000 BTU furnace is about right for a modern high efficiency furnace of half that size. It does take 2-3 hours to reheat the houses to 70 degrees from an overnight 64 degree setting, but that is easily done by two 3-degree jumps in the programmed thermostat setting beginning 3 and 1 1/2 hours before you want it warm.
Both furnaces have worked flawlessly for over 5 years, with only the purchase of as yet unused spare igniters. One has run several times for up to a week on a 1500 watt generator when power failed. The furnace control board does require that the neutral and ground connections be bonded together at the generator or it fails with an error code.
Note that it is highly desirable to use a high efficiency air filter to keep the furnace clean. I currently use a MERV 13 filter with substantial air resistance that greatly reduces air flow and increases temperature rise across the furnace. Contrary to popular belief, the reduced air flow reduces the electrical consumption of the blower and saves as much in electricity cost as one spends extra for the better filter. As long as temperature rise is acceptable, better filters will probably make the furnace last longer.
This review was prompted by a neighbor who, without consulting me, recently had to have his very old furnace replaced because he thought he was smelling fumes in the house. A so-called "professional" installed an oversized furnace, leaving his wholly inadequate duct system. The result was the furnace operated for five minute periods, tripping the over temp limit switch and then cooled down until it reset, over and over and over. This just proves to me that proper installation is still the key to success and may be hard to get. Furnace brand is of much less importance, because most use the same components.
As far as maintenance, I check the igniter resistance, replace the air filter, check gas consumption at the gas meter, check flue gas temperature and temperature rise across the furnace and listen for any unusual sounds. I think the induced draft fan has gotten noisier but is still acceptable.
I, for one, am totally satisfied with the five-year performances of my two Goodman furnaces, despite living with no warranties.
Date created: 2014-11-15
Buyer beware - Goodman furnaces are total junk!
We installed a 2008 model Goodman furnace in 2009. Last winter, we had a
long, long cold streak and I had 6 different HVAC guys out to try to
repair it. The last guy finally replaced the motherboard and it worked
fine after that. Now, here we are in 2014 and the first cold spell of the
winter, and no heat again! Last year I had to spend $941; so far this
year, $144. Plus, last year we had to stay in a hotel for 4 nights
because we couldn't get anyone to come and fix it due to the prolonged
cold weather. Last year, when we tried to file a warranty claim for the
control hoard, we were informed that because we didn't call them when
the furnace was installed, our warranty ended after just 5 years! What a
crock! Never, never take a chance with this crappy furnace! Buyer
beware! Save your hard earned money!
Date created: 2014-10-05
Less than 2 years
I just had the motor replaced after not even two years. I don't care about the
warranty, this product should be built well to start. This is not a good
sign of things to come. I should start putting funds aside to replace
this thing in another two years. If I'm lucky, it'll make it that far.
Date created: 2013-10-05
I have had my Goodman for 4 years with no problems. This furnace came
recommended by my local repairman who regularly worked on my dying
Date created: 2011-05-06
Best Gas Furnace Ever in USA
I owned this furnace from the past 2 years.
I do have a warranty for 10 years on every part of it and Lifetime Heat exchange warranty.
I don't have any dislikes till now.
I don't have any repair or any of the parts replaced from the past 2 years.
I had already recommended the same brand to some of my friends and 3 of my friends already bought the same furnace.
I really like the speciality of the Goodman Furnace in respect to the customer service and even if we have any complaints they tried to reduce that as soon as they can i heard that from all my friends and i assume that if this is what happens to every customer of the Goodman, Definitely Goodman will be the successful and i hope them to continue their well being in the future times also.
Date created: 2010-01-27
I purchased the gmh95 because the repair was half the amount of the
furnace repair. I have seen a 15% decrease in the natural gas bill.
Date created: 2010-01-25
Works as well as it is installed
Let me just say first off, I am not an HVAC technician. I am, however
mechanically inclined. I bought a gmh95 unit off the internet last
spring to replace my 6 year old fuel oil unit that tried to kill me in
the middle of the night last winter by lighting my face on fire while
trying to get the stubborn old beast to reset. I switched to propane
with this unit for 2 reasons. 1: The price of fuel oil has skyrocketed in the last 5 years I have owned this home. 2: Natural gas is not available in the rural area I live in. That being said, I am the type of person that studies, reviews and mulls things over for months before making large purchases such as a furnace. After getting estimates from local HVAC companies ranging from 4k to 5k for the type of furnace I wanted, I decided to buy and install the furnace myself. I chose the Goodman mainly due to price. In all, I spent around 2k including rental of a propane tank and having it set, a new plenum, return air drop, gas lines, and fittings, exhaust and fresh air lines, and fittings, glue, and all the other small bits needed to do the install. I read over the installation instructions 3 or 4 times and one Saturday morning, I tore out the old unit and proceeded to install the new Goodman unit. It took me a day to do everything having the installation book to refer to with me the whole time. I installed this furnace exactly as the instruction booklet told me to. This furnace runs flawlessly. I see people on here complaining and complaining and complaining about these units. I can understand a unit here or there having a problem from the get go as nothing is ever perfect and sometimes shit just happens and you will need to bitch at your installer or the manufacturer. On the other hand, there are people installing these things themselves that don't know what
the hell they are doing or they have paid an installer that doesn't know or care what the hell they are doing. Improperly sized duct work and/or units with not enough vents are going to overwork your blower motor and burn that sob out in no time at all. The same goes for all you people that are too damn lazy to change your filters on a regular basis. Improperly sized fresh air and exhaust lines on the high efficiency models are going to cause all kinds of hell with the system. Dirty oily fingers touching the new ignitor when the old one is being replaced is going to cause premature failure of the new one.(By the way...the hot surface ignitor is a common repair on all furnaces using them rather then a spark type ignition) There are two types of these hot surface ignitors also, silicone carbide and silicone nitride. The silicone nitride will last as much as twice as long as the carbide model at a bit higher cost initially. Keep an extra one around and install it yourself when the one in the furnace burns out. Its 1 screw and one wire connection to replace it usually. Lets also mention that for those of you that may have a Goodman unit that was converted to propane when installed that the pressures for it must be set with a piece of equipment called a manometer to assure proper flame so as not to soot up or otherwise prematurely wear out your heat exchanger. Do any of you that have complained about premature heat exchanger failure route your clothes dryers exhaust into the house to capture the heat and humidity? That will kill your heat exchanger in a hurry too. Or even wet stale basements can do it. Or for those of you that say "Well, I have a brand new house blah blah blah". Do you have an air exchanger in the brand new house that's built so tight that when you slam the front door the toilet
flushes? All that humid air needs to be replaced or its going to eat up your heat exchanger and corrode connections etc etc etc.
My point is stop blaming the unit you bought when most likely its your own damn fault or your installers. Yes, it's hard to find a contractor you can trust but damn people, you have the internet to bitch so why don't you try using it to educate yourselves a little bit before you hand some dill hole a check for 5k and think everything is going to be like Alice in Wonderland.
My only regret with the unit I purchased off the internet and installed myself is that I wish I had gone with the variable speed model rather then the multispeed unit I did get. I would have liked to have had control of the stages at the thermostat which isn't possible with the multispeed unit. If I had made that decision when i bought this unit, I would have give in this unit a "very satisfied" rating rather then the "somewhat satisfied" rating I did give it.
Date created: 2009-11-02
Love my Goodman furnace.
I had a Goodman gmh95 series installed and I love how whisper quite the
unit is. When it comes on in low, you can barely hear that it is on.
Even after it switches to high, there is only the whoosh of air coming
out of the ducts. The unit has a nice appliance grade finish and rubber
gommets or seals to guarantee silent operation. I did a lot of research
before buying a Goodman and talked to several hvac friends,home
inspectors, and contractors and if the Goodman is installed correctly,
it is a good furnace with a very long warranty.
The GMH95 is available in different models which vary in efficiency and capacity.