Consumer Reviews of DUCANE furnaces
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Reviews by Series
- Fits-All 92 (4 reviews)
Date created: 2014-01-07
Name: G Black
"Ducane owned by Trane crap. Worst furnace ever"
This is my second Ducane in 15 yrs. Current one replaced by Ducane/Trane in 2005. Igniter keeps going out. Needs to be serviced every other month. Luckily I have a plan with Direct Energy!!!! In 2005 The ladies in South Carolina (manufacturer) are the worst customer service reps. Left my heat exchange unit sitting for a week. Finally packed it in a cardboard box with no packing material around it. By time it got to Canada it was damaged. Finally Ducane replaced furnace. Now same issue again with the new one. If I could put in at the side of the road I would.
Date created: 2013-12-05
After having unit installed my limit switch went out in the first 90 days. My contractor said he had never seen that before and it was in February. Well it just happened again at 12 months and also had mother board replaced. 2 service calls in a year?? Emailed Ducane both times all I got was at least the parts are under warranty. Sorry that's all we can do. What a joke, had to take time off work both times to get my new furnace fixed. And labor born times also. So run -- don't walk -- away!!!
Date created: 2013-04-20
Location: Austintown Ohio
"Ducane Furnace ... NO NO NO!"
The Ducane Furnace in my home town sounds like a jet taking off when it lights up. You have to turn on the television on the second floor Skype high to hear it. Don't even try to listen to it in the basement...
Date created: 2012-10-13
Name: Ed Samsel
Location: Warminster, PA
"Worst Heater Ever"
I had a 93% High Efficiency heater installed in Nov. of 2010. Last year I spent a small fortune on service because the inducer blower kept filling up with water and shutting it down. My service tech says that this should never happen. Guess what, it does. I am having the same problem this year. If I add the cost of service, this heater is not saving me anything as promised.
Date created: 2012-10-08
Name: Gary Keith
"Good easy to install furnace"
I needed to replaced my 25 yr old 80,000 60% furnace and recently purchased a Ducane downdraft 66,000 btu furnace from Alpine, including sheet metal and recommended thermostat. I did some basic installation research and completed the project in 7 hours. I was a bit concerned about setting the temp rise but found direction using you tube. The furnace runs extremely well and is relatively quiet considering that it's in a closet set up in a 3 bedroom ranch house. If you install it your self just take your time and research. It's very satisfying when it lights for the first time. Good luck.
Date created: 2012-03-01
Years owned: 10
"Works great, 10 years without problems!"
As for most mechanical systems, the single most important thing is to have it installed correctly! I have had my Ducane furnace for ten years now, I have it maintained professionally and have never had any problems. My heating guy said the only time these act up is if they are installed wrong... Just like any other furnace. The problem is people sell the furnace to Joe Shmoes like me and then they find the cheapest guys to install it, or worse yet... hack it in themselves. My son just had one installed and he could not be home so I did the home sitting detail for him while they did their jobs, I had no idea how many things had to be done just right or problems will result 1 to 5 years later. My previous home had a "Trane"... Nothing but trouble.
Date created: 2011-12-07
Name: ED STEWART
Location: Navarre, Ohio
Years owned: 5
"RUN AWAY--- DON'T BUY DUCANE!!!---"
First month started to smell oil. The heat exchanger was bad -- had to replace it. Since getting this junk I have had nothing but problems, replaced everything but the tin and fan. The fan is making noise. Don't know which is worse: the fan or the jet sound. Had to buy electric heaters because the furnace breaks down every year.... Worst product I ever bought. As I read in other post you get what you pay for. I tried to save a few bucks but have suffered for 5 years. Research and pay a little more up front and have peace of mind.
Date created: 2011-04-29
Location: Chicago, IL
"My new house got a new furnace"
Since this was basically a Lennox product, we were hopeful it would be as good as our old Lennox furnace. The installation went very smooth and the technicians were great. However, we have had quite a few problems with the thermostat as well as the fan motor. Both have been replaced more than once. It seems the problems are fixed now, but it was a long 6 months and a lot of arguments with Ducane customer service. All in all, it works great now, but initially I was not satisfied at all. If they worked on their customer service, I would have been a lot more satisfied.
Date created: 2011-02-16
Name: B SMITH
FURNACE IS SEVEN YEARS OLD.HAD IGNITOR REPLACED AT FOUR MONTHS AND ATFIVE YEARS.HAD CLEANING PERSON CLEAN FURNACE AND SAID THE HEAT EXCHAGER WAS RUSTING.INSTALLING COMPANY WAS NOWHERE TO BE FOUND.CONTACTED COMPANY AND TOLD THEM AND THEY WILL DO NOTHING UNTIL HEAT EXCHANGER IS RUSTED THROUGH.THEN THEY WILL SEND ME ONE.ALOT OF GOOD THAT WILL DO ME IN THE MIDDLE OF WINTER.WILL NEVER BUY ONE AGAIN.
Date created: 2011-02-04
Name: C. HUGGINS
Location: MEMPHIS, TN
"POOR QUALITY. BREAKS. LOUD FURNACE"
DUCANE FURNACE MODEL # MPZA100B4B. GAS FURNACE 80 AFUE RATED. AFTER ONLY 2 YEARS OF OPERATION, THE FURNACE QUIT WORKING...THE FLAME WOULD NOT STAY LIT. INSTALLER HAD TO ORDER A PART THAT MONITORS THE FLAME AND IT WILL NOT BE IN UNTIL MONDAY...THIS IS FRIDAY (4 FEB. 2011 WITH SNOW IN MEMPHIS). WHEN THE FURNACE IS OPERATING, IT IS MUCH LOUDER THAN THE TRANE UNIT IT REPLACED. THE UNIT IS IN THE ATTIC AND WHEN YOU ARE DOWN STAIRS, YOU CAN HEAR THE FLAME LIGHTING UP....IT SOUNDS LIKE A JET ENGINE LIGHTING OFF....AND YOU CAN HEAR THE FAN BLOWING THROUGH THE VENTS...4 TIMES AS LOUD AS THE TRANE UNIT. I WOULD NOT GET THIS BRAND....I DID NOT DO MY HOMEWORK THIS TIME. I BASED THE DECISION ON A RECOMMENDATION FROM THE INSTALLER.....NEVER GOING TO DO THAT AGAIN. BUYER BE WARE!
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