Consumer Reviews of Carrier furnaces
Read more about Carrier furnaces
Reviews by Series
- 48GS (3 reviews)
- 58MCA (7 reviews)
- 58MCB (8 reviews)
- 58PAV (2 reviews)
- Base 80 (1 review)
- Comfort 80 (2 reviews)
- Comfort 95 (3 reviews)
- Infinity (19 reviews)
- Infinity 80 (6 reviews)
- Infinity 96 (24 reviews)
- Infinity 98 (2 reviews)
- Infinity ICS (9 reviews)
- Performance (2 reviews)
- Performance 80 (6 reviews)
- Performance 95 (1 review)
- Performance Boost 90 (2 reviews)
- WeatherMaker 9300TS (3 reviews)
Date created: 2019-03-14 Name: craig wright
2 carrier mvb furnaces, 2 failed heat exchangers both within 6 months of each other.
Date created: 2019-01-14 Name: Stephen Bourque
Location: Whitby, Ontario
"Unbelievable part mark up"
Installed our unit in 2007. In the last few years, we experienced an unnerving sound when the inducer started, which stopped after a few seconds, then ran normally. The furnace always functioned perfectly despite this initial noise at startup. I concluded that the inducer was the problem and researched replacing the whole assembly because no one sold just the inducer motor. I replaced the whole unit with a Carrier replacement assembly which cost $829 Canadian plus I was required to replace the pressure switches to qualify for the 1-year warranty on the inducer assembly. I disassembled the inducer assembly, (Carrier says it cannot be done), thinking that the inducer motor bearings caused the sound. I was wrong. The inducer motor and bearings were fine. The plastic fan disk was what made the noise. It had several cracks that radiated from the center to the perimeter of the disk. If held up to a light, you could clearly see the cracks. The sound was produced when the disk rotated at a specific speed then stopped when the RPMs increased. I was told that Carriers corporate strategy was to mark up the cost of genuine replacement parts, in my case by 6000%
Date created: 2018-10-13 Name: Dan
Location: Cleveland, OH
"Carrier Furnace = POS"
My furnace is so new, it is not even in the drop-down menu for model numbers. The model is cnvp/cnpvt high efficiency gas furnace. It was installed in July of 2016. Turned it on remotely from work on a Friday afternoon and when I arrived home, there was no heat. Called for after-hours service at $145 (just to walk in the door) and it was diagnosed as a bad gas valve. They do not carry the part, so I have to wait until next week to have it repaired and will have no heat until then. Totally unacceptable for a 2-year-old, $6,500 furnace/AC to fail in two years. I 100% do not recommend any Carrier product. Maybe they would have been better off moving production to Mexico since it's obvious they make junk here. To throw salt on the wound even further, the tech said only the part would be covered and I will still have to pay the labor. Total bs!
Date created: 2018-08-14 Name: Nancy MORGAN
"Draft motor assembly failure"
We purchased and installed the Carrier furnace Infinity ics in April 2010. We had expectations that it would outlast our previous furnace unit (it was 17 years old when we replaced it). We we trying to get out in front of a future failure. We purchased Carrier because of its high quality reputation. Today, 8/14/2018, we were informed that the draft motor assembly must be replaced, which will cost about $1,000 (including installation). Upon calling Carrier, they indicated that our parts warranty expired after 5 years, so they have no recourse, and will not mitigate the failure in any way. While the rep on the front line was very empathetic, the next person I talked to, Stephanie, a senior customer service rep, was very adept at, "you are on your own," attitude. I am very disappointed in the lack of concern about the quality of the product and the reputation of Carrier. We probably would not purchase product again. For all of those out there who will shrug and say "mechanical products break". My response is yes, but for a product touted as high quality, (and I might add expensive), it should last longer than 8 years.
Date created: 2018-06-15 Name: Phyl Larm
Location: Calgary, Alberta, Canada
"Furnaces are a lemon!! Don't buy from Carrier-No Service!!"
Worst service and I had 2 furnaces installed in 2011.Then blower motor quit on dec.2016. Thankfully serviceman was kind enough to put it thru warranty. Then December 2017 Furnace 2, blower motor & motherboard replaced. Carrier won't honor warranty, stated I had not registered with them. When Sears installed the furnaces in 2011, they stated they would register. I also had a small rebate from Sears,thus furnaces should have been registered. I paid $800. to have it fixed because it was winter. Then in June furnace #1 heat infuser quit. Would cost over $1000.00 My plumber is going to install an American Standard furnace for $3500.00. He said all he does if fix Carrier & Lennox but has not had problems with American Standard. I would seriously consider a class action lawsuit against Carrier!!
Date created: 2018-05-17 Name: larry brazeal
Location: Tulsa, OK
"1000000 btu uplflow, 58gs series"
This Carrier upflow gas fired 100,000 btu furnace was installed in 1983. 35 years ago as of this date. I have replaced, as follows: 1 thermal couple, 1 limit switch, 1 burner, 1 blower fan motor. Less than $200. I think it has performed great.
Date created: 2018-02-05 Name: B. Dybala
Location: Peotone, IL
"Disappointed in quality"
Two furnaces in my house, both Carrier. First one was five years old when replaced, second one was seven years old when replaced. Very disappointed in product quality. The replacement furnaces will not be a Carrier product. I would not recommend Carrier on any level.
Date created: 2018-01-26 Name: Brick Sturner
"Want to die from CO gas? Then buy Carrier"
Want to risk dying from Carbon Monoxide poisoning? If you do not, then stay away from Carrier. Our Carrier heat exchanger failed and it turns out this is a very common thing FOR CARRIER, so common that there was a class action suit that saw Carrier doubling the warranty from 20-40 years, but unfortunately NOT issuing a recall, putting Carrier customers like me in the worst possible risk: death. Murphy's Law: the KNOWN DEFECTS of our Carrier unit caused it to die during the coldest week of the year. A professional came out and informed us of the following: - The safe max level of CO is 70 PPM - The max that should ever be measured in the exhaust port is 3,000 PPM - Ours was at 11,000 PPM. If that had backed into the central ventilation unit, even our CO detector would not have gotten us or our pets out safely, as exposure to that concentration immediately causes death. The unit had to be shut down and I had to take time off from work and buy space heaters to keep the pipes and us from freezing. Our electric bill obviously skyrocketed and where the unit has been replaced with a new one, what was Carrier's response? "Yeah, and, what do you want us to do? There's no recall so we're not responsible." Wait. Carrier's known faulty equipment was subject to a class action suit… Carrier's known faulty equipment spewed out fatal amounts of carbon monoxide from which we could have died… Carrier's known faulty equipment has cost me an additional $1,000… And Carrier doesn't care about Carrier's known faulty equipment and its impact to customers? Want to risk dying from Carbon Monoxide poisoning? If you do not, then stay away from Carrier.
Date created: 2017-11-24 Name: R. Neihardt
Location: Portage, MI
"59TP6 Intermittent circuit board failure"
New and have had 3 call back to get furnace started. Appears to have a board lockup that can sometimes be reset. Trying to get installer to install new board or gas valve. Unit new in February, just getting into heating now in November. Unit less than a year old.
Date created: 2017-11-13 Name: John Paulik
Location: Arlington Heights, IL
The noise level is terrible. What a racket. Carrier claims that the unit is very quiet. It gives our family headaches. When Carrier was contacted (our local installer was no help), they would not deal with our concerns. A terrible company with a terrible product.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.